Cymax / Innovation USA Sofapartial delivery

After waiting more than 2 months past the initial delivery date in Nov. 2011, we finally got our $1400 sofa- or so we thought. The sofa came without the chrome legs & instructions. The cushions have been sitting on our family room floor for a month while Cymax claims that it must confirm with the shipper that the parts weren't delivered. Hello! Why would we call & email if they were delivered! They have kept our money since October while they continue to delay. We asked them to refund us & pick up the couch, but we have received no response. They don't answer the phone- at this point, we are ready to look into our legal options since this company seems to be getting away with fraud.

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