CVS

I've done everything to keep cvs as my pharmacy. I've been using cvs pharmacy for years with no issues. Until last year, when I had to use their cvs specialty pharmacy group to order a drug (Hcg - chorionic gonad). I've spent over 10k in the last year (Out of pocket)... With insurance paying very little. Every time I call, they tell me the cost will be different. Last week I transfer my prescription to walgreens. The same drug cost $295 w/ walgreens. Cvs charges $1, 088! Over 3.5 times higher! I'm so mad at myself for not consider walgreens last year when I first learned of the cost. After I file a complaint, they send me another invoice for $1, 500! And I still haven't received a call back. They've hung up on me, transferred me to different groups, mailed the wrong items, and have told me different cost every time i've called. I will continue to post my complaint until I get some kind of explanation. Very disappointed. How many other individuals are they overcharging? If you considering using cvs, please check other pharmacies. You owe it yourself!

To begin with, I put in, early on to receive TEXTS, not phone calls which are stealing my minutes from my pay as u go phone.
I did talk about this in person at the store and was told technology rules. Someone puts info into the computer (a human, I guess).
I received NOT ONE TEXT. I have received calls and emails on 6/21, 6/24 - That
time I answered the phone and told worker I picked up prescription in May and it's for 3 months . JUNE is NOT 3 months. Also received calls and voicemails. 7/3, 7/2 and
7/1. JULY is NOT three months.
This is not the first time that this has gone on!
Like I said at the start, I ONLY want to receive TEXTS, NO calls or voicemails.

My husband went to a CVS yesterday to fill a prescription. He has cancer and is a patient at the pain clinic at VCU. The initial CVS location he tried to fill the prescription told him that they didn't have the medication he was trying to fill. They printed him out a list of locations that did. They instructed him to go to 591 Jefferson Davis Hwy, Fredericksburg, VA 22401 first. When he arrived at that location, the pharmacist initially said that she didn't have the medication. My husband showed her list he was provided by the previous store. She became upset and told him that he shouldn't have that information and questioned where he got it. He explained that the pharmacist provided it to him. Then she told him that she did have the medication but she didn't want to give it to him because she would have to give him her entire stock. He insisted that he needed to fill the prescription. So, she told him that he "wasn't going to like it", but it was going to take her a few hours to fill the prescription. He told her he would return.

I am a physician. The prescription is for a controlled substance. My husband was diagnosed with cancer in 2014. He goes through this every time he has to fill the medication. Is there nothing he can do? How can a pharmacist lie and refuse to fill a medication if the prescription is legitimate and it's for a known customer of the pharmacy? When I went with him to pick up the medication and asked to speak to the pharmacist I was told she was gone for the day and no one knew her name. The name on the bottle is Laura Perkins. This occurred aroung 2:30 Pm on 7/30/17.

Today I was in the cvs on hwy 69 south in Tuscaloosa, AL and for 45 minutes I watched the cashier run back and forth trying to help customers in photo and customers up front. I heard this cashier apologize multiple times because she was the only one here. Is this ok for a store manager to leave only 1 person in the store to run it. Her customer service skills were amazing. I shop cvs at least three times a week and it makes me sick to see a cashier running ad hard as this one was. If something is not done about this I WILL NOT be back to a CVS ever. I don't think it is ok for a business to be ran like this and if this isn't against company policy I will make sure all my friends know about this experience! I unsderstand things come up and people have to leave work, but as a customer service veteran myself I know that every place I've worked it is the managers responsibility to make sure there is nobody left alone in the store! I sure hope this siutation is handled in a timely manner especially since this isn't my first complaint about this particular store manager. The District Manager should do a better job checking up on this lady.

I have been shopping with CVS for a short time. When Tracy is there she is always rude and short with me, I can not understand this type of behavior. Last time I wanted to use to bathroom and pick up a few things, this was in Tupelo, MS . Tracy informed me the bathrooms were closed the time was 7:45 pm. I just walked out and went across the street to Walgreens . I will not be back to shop at CVS. Walgreens will be my stop from now on. Thank You

Hello, my name is Manuel Aguirre, and I have been going to the CVS on Sepulveda and Lassen in North Hills / Mission Hills for about two years on a weekly basis. I usually spend about $30-$50 every two weeks on Malatonin, Zquil, Advil, Earplugs, Water, Monsters, Razors, etc. Tonight, supervisor Luigi came up behind my back as I was looking for something and aggressively asked me in a high tone of voice, "do you need something?" He made me jump from being startled. I turned around surprised at his rude behavior and told him I was surprised because in two years no one had asked me that in this stor and especially so rudely. He began to make smart comments stating, "are you insinuating that I am an undercover cop?" I asked him why he would say thst, and why he was being so rude to me, and he said that I should get what I need and get out. I told him I would complain. As I was paying for my item, I asked him if he was the manager. He said, " why does it matter?" I said because I was going to complain. He then pulled away the $12 Melatonin pills I was going to buy and said, " get out or I'm going to call the police." Last night I spent $30 on pictures, Zquil and advil. This is the last time I go there. And, I live two blocks away. I don't deserve to be treated like this. I am going to tell all my neighbors how they are acting in this store towards Latinos. I am a 40 year Latino male with a Masters degree, and I am not going in there to steal. I make $75, 000 a year and my wife and I spend a lot of money there. I believe this behavior towards me was due to discrimination from Luigi even though he himself looks Latino. I believe my Civil Rights are being violated by this ruse harrassing behavior. The phone number I use to shop there is [protected] if you would like to verify. Please teach Mr. Luigi how to respect customers who spend a lot of money in CVS. Otherwise, I am sure you will lose more customers.

Manuel Aguirre
[protected]

Went to my local CVS to ask Pharmacist a question about an OTC product for a
UTI, and I had to explain all about the problem with a man breathing down my neck and another man to the left of me. This is uncalled for! They need to keep people back away from the counter when someone is talking to the Pharmacist! Also, the Pharmacist, turned out to be very rude on top of it! CVS
you need an overhaul!

I spent over 1h driving around visit a total 4 stores and every store in the end couldn't delivery the passport picture.
One store told me don't have, the other camera is broken, the other even took picture and employee didn't know how to operate machine and send me to another store which machine was down.

Finally went to a first ealgreens store snd got it

On 06/23/2017 I went into store #5134 CVS on Cropsy, not only the employee but the management in this store are rude and this isn't the first time the people you have working for your company has been disrespectful. Simple things like turning in bottles threes always a attitude and by the way what is the policy for the bottle and cans is it our job as customers to count, organize, rinse out, and separate them while we are there just to get our $2.00. Then on top of that god for bid if the bottles are from rite aid or another store then your employees have a heart attack stating that next time they will not take them so we will have to walk all the way back home with 40 bottles. This store is ridicules.

Pharmacist Nancy Bixler in Lapel, IN is very rude and does not let people get their prescriptions, even elderly people who actually need it. She always gives my wife the run around or some stupid excuse for everything. She needs reported. And said it's illegal to pay for medications with cash which I've never heard of. It's very ridiculous. She has a very bad attitude towards customers who are trying to get there medications

I purchased a box of double stuff Oreo at my nearest CVS in Livonia next to my job I work at McDonald's 5 mile and middlebelt and I went to go get a snack so when I got home I ate one of the Oreos and it was stale so I looked at the date and it was Best by April 20 2017 that's terrible selling old products I could've gotten sick very in shock why a good company would sell something that old

I was at cvs and it was about 9:55 when I was checking out and I had about 14 items and the cashier was really rude to me she kept rolllibng her eyes and making faces and keep In mind I was nice not even really paying attention and then after I'm done paying my daughter was behinds me in line and the rude cashier said oh let me take the customer behide you while my daughter had two items in her hand and then man behide her had 3 so she cashes everyone and made my daughter wait for no reason that was not right at all you can't have rude people in your company like this !

The rant: I was employed for 4 years at cvs and I was a shift supervisor. I was one of the hardest working people there and my manager would tell you I was an excellent worker. Now I have put in over 200 hours off the clock because that's the kind of worker I am never had enough hours to get everything done so I have brought work home to do and worked off the clock at the store. I have stopped theives and chased theives and I have also returned over 300.00 worth of liquor that I recovered from someone running out the door with it. I could of just kept it but that's not the way I roll. Then another time I have brought totes upon totes home of hooks and such to separate because we didn't have time to do it there and as I was going through the totes to separate pegs and such at the bottom of a few totes was a bunch of makeup probably thousands of dollars worth and again I could of kept all that makeup and no one would of known other wise, but again that is not the kind of person I am. So with that being said. I got fired because I took a 2.46 money card from a rude customer that didn't want it and because on one of our truck days which are very busy days because we don't get enough hours to get everything done. I got a couple pepsi's and some cheese and was going to pay for them at a later time and I forgot. Which is on me because I know better. So I got fired for a total of 12.46. But I know a few employees that have stole and is stealing a lot more then that per day and they are half the worker I am but they still work there. Cvs is the [censor] company I have ever worked for they expect you to have excellent customer service and get all the tasks done on 206 hours a week... I'd like to see the big shots down where the little people are and see if they can even get half of the [censor] done! Its not hard sitting at a desk and telling people what to do... Also the pay sucks for the work and stress they put you through on a daily basis... Rant over have a nice life cvs you suck as a company to work for and thank you for firing me my health is so much better now i'm not getting migraines on a daily basis anymore!

The cvs that I have beem going to for over 15 years has just lost my business and my family of five as well. I. Go every month to get my perscription filled they are always short staffed short with the customets cause they have so much to do all the time. I get a controlled substance filled I know the laws and I undetstand people abuse them but I dont appreciate being treated like a criminal when I have to go into cvs every month. This time was the last straw my dr changed my dosage I was dropping off my prescription I received from the dr the lady looked at it said nope cant fill it ur insurance wont allow it, wouldnt even attempt. I then spoke to my insurance company and went to another pharmacy where what do you know
They filled it and did it with a smile as every paying customer should be treated. It was such a change to get my meds filled and not treated horrible because my dr believes I need to take it, not the choice of some bitter lady who is over worked and under paid who dosnt know me from a hole in the wall

My family went into CVS last night. I am almost there daily.
My 13 year old said he had to get some deodorant and body spray.
I am shopping in another aisle and I hear " You cannot do that!" You cannot spray anything in the store!" I am going to call the police!"
I called my son over privately and asked him what was going on. He reiterated the verbal exchange. I waited until my son went out to the car. I approached the employee (who by the way was a manager) and I asked "Was there a problem with my son purchasing body spray?" He said "yea, yes there was. He is not aloud to spray in the store."" I said was he spraying his entire body?" He said "no, little spritzes." "I could call the police on him!" I said "For what?" He said "STEALING!" I said "you have got to be kidding me. he said "no I am not." "He could be prosecuted for stealing." I said "dude, you can call God for all I care! I am not done with this!" Again, I am almost there daily and the other staff is super nice, but I am not accepting this ridiculous Gavonne!

This complaint is against a pharmacy manger named wasoda sanala form the store located on 100 14th st jersey city, ny 07310.

I work for a doctors office that she called on 6/9/2017. She was looking for a dr., nurse or assistant that at the time of the call were all unavailable. I had advised her that I could transfer the call again to the extension that handles medication as it is not something I handle. While on that call as I was handling the call she rudely and abruptly hung the phone up on me.

This is extremely unprofessional and very rude and uncalled for.

Date: 06/08/2017 time:~ 1:45-3pm
Store number: [protected] w pensacola street, tallahassee fl 32304)

Issue/description: terrible customer service
I was the only customer in the store and I waited almost an hour for the store manager to unlock the pharmacy supply cabinet so that the pharmacist could get to my prescription.

The pharmacist called the store manager to have him come unlock it, then ~15 minutes later she went back to the back room to speak with him directly, then ~15 minutes after that I went and spoke to the assistant store manager twice to try to get the manager to come out/assist a customer. Finally, after almost an hour the store manager appears for the first time to unlock the cabinet.

This is an unreasonable and absurd time to wait for a simple prescription. The store manager's actions (Of lack there of) are not only unacceptable but unprofessional. He was well aware that a customer was waiting and decided to do nothing about it.

I bought a liquid foundation 2 days before returning. When I wanted to return with the receipt in hand, Carol adamantly denied me a refund at first and said it was impossible. She advised to wait for the woman that helped me the day before. I waited patiently for 30-45min just to make an exchange. While waiting, she persisted to argue with me and blamed me for her temper. The next day, I came back to return the makeup for another one (same brand) because that color did not match either. Carol yelled and told me no. I remained calm but was disturbed by her total disregard and disrespect for me as a customer. After explaining again, that I have only made a return a few times, she angrily said ok but she would never allow me to make a return again. I was appalled by her delivery and words and shocked that CVS would allow this behavior. To reiterate, I only returned makeup twice because the colors didn't did not work out for my skin tone and my skin is very sensitive. The return and/ or exchange was made within one or two days of purchase. As a customer I have a right to make an exchange or return if something doesn't work out for me. The manager Carol was extremely rude to me and made accusations that I make returns too often even though I've only been to this location a few times. I simply wanted to return makeup I bought 2 days ago and then exchange it for a different color of the same brand. Every time I have gone to this 14735 Ventura Blvd. Sherman Oaks, CA ( which have only been a few) the manager or supervisor Carol has uttered rude comments to me and was unwilling to help me with simple concerns or questions. She has discriminated against me based on race. I feel extremely uncomfortable going back to this location. She is very rude and others have witnessed her cruel behavior. I will never come back here again. I've spent thousands of dollars at CVS but this experience was too traumatic to want to come back.

I had a receipt for $3.00 extra bucks that I earned from spending extra money last month. And I wanted to use it today, however, I couldn't because the CVS card I used for the purchase was an extra card at CVS itself and not my own since I forgot it. Due to that, I was not able to use my $3 off extra bucks. And the cashier barely tried to remedy this for me.

This system is terrible. I wish I had known at the time that I would need the same CVS card in order to reimburse myself for the 3 extra bucks. I only spent more money on my purchase last month because of the extra bucks promotion. Due to this, I did not make my purchase at CVS. I will make it elsewhere. Furthermore, I intend to take my business elsewhere from now on. I also intend to go to another pharmacy.

Thank you for nothing.

Cvs has been giving me the run around for months. both cvs caremark and cvs specialty. i've been order human chorionic gonadotropin (hcg) from cvs specialty. spending over $5, 000 of my own this year alone. they kept telling me once I reach my max out of pocket, I would pay nothing. I reached and now they are telling me the cost is $6500 for 6 wks of medication. i've spent hours on the phone with both trying to understand my coverage and costs. month to month, they tell me one thing, and next month another. frankly, I don't know who to believe. they're telling me my cost will be over $56, 000 a year. who in their right mind would not question these costs. i've been hung up, kept on the phone, transferred to one group or another. and the last two companies i've worked for, most recently, thomson reuters, is one of their largest clients. if this isn't broken health care, I don't know what is. the amount of insurance paid by employee and employer is over the top. yet cvs continues to rake it in. not one to formally complain. it needs to be said... and communicated to a wider audience.
Lastly, last wk I tried to order the medication before I switched jobs. again, I got conflicted costs with very little clarity. and by the time they got back to me, the cost goes up from $2, 800 to $6500. and now they blame that on me.