CVS
reviews and complaints

I went to visit my doctor on [protected] because i was feeling very lousy. Saw my doctor and went on my business my doctor told me they called in my prescription to cvs my choice store, at about 6:30 pm i went on a couple errands and proceeded to go get my prescription at approximately 9 pm i pulled up to the window there was no other vehicle's what so ever waiting, and by the way this is not the first time this store give's customers a problem about the drive thru window . So the first person greeted me maybe her name is elizabeth i'm not sure but that's what my receipt says. She took my name and proceeded to tell me i can't stay in the drive up while she is checking on my prescription which shocked me that they had my order for atleast 2 hours from when i left my doctor's office till i got there of course i kindly told her that i will not be inconvenienced to keep driving around cvs till they have my order at the window when out of no where come's what she described her self was the manager ( katy ) and proceeded to argue with me about ho w that is there store rule and that if i stood in the drive thru that it would mess with there timing on how quick they work the prescriptions. So i asked where is my order and she said she can not work it while i'm at the window. So because of your incompetent employee manager and i don't know how she became manager, i will never visit cvs again you guys lost a customer for life because of her dealings with the customers. My name is mr. Zatar my email address [protected]@platesandpermitstrucking.Com my phone number is [protected] and please do not have the store manager call me and ask me why i complained about his or her store .

CVS texted me at 11:25 am letting me know my medication was ready for pick up. At 12:15 pm I went to the drive thru. After 15 minutes at the window I had to ring the buzzer again as no one came back with meds. They said they couldn't find my meds. They would fill it again. I left the window to get back in drive thru line since cars were behind me. Now I'm 6deep in the back of the line. I got back to the window and meds still were not ready. I asked to speak to the store manager. A pharmacist came to the window. I told her I wanted the manager. She gave excuse she was not there. I let her know I was on my lunch break and had wasted 38 minutes of my lunch break. This Grafton MA store has the worst customer service. These people don't give a damn, as they are the only game in town

I've presented a prescription for my daughter at these 2 pharmacies over 8 times during the past 3 weeks. She has been on these medications for over 4 years. It has become a patterned that they never have the medication in stock. I usually have to make at least 3 trips before it's filled. The pharmaceutical staff were extremely abrasive and unprofessional. At both locations. They both told me to go to Walgreen or Rite Aide. The pharmacist at Forestville Road, Lauren stated she just works there it's not her fault they don't keep the medication stocked. The pharmacist at S Main St said, you just need to go somewhere else if you've come here and we don't have it. She asked why do I keep coming here? I couldn't believe my ears, the customer in the care behind me heard and shared she is through with CVS. On numerous occasions mistakes were made in filling prescriptions; i.e., given the wrong medication/not given the correct amount. I make them aware of their error and allow them to make the correction(s). This just happened 2 weeks ago! I received the wrong mediation. I called the Corporate Customer Service Rep to file a complaint, she stated she cannot guarantee someone will call me back or when my daughter will get her medicine. This is not only unethical, & incompetent but intentional negligence.

You've demonstrated first hand the terrible customer reviews that are all over social media are accurate. Individually and collectively ... you will reap!

I was in Longview TX with my aunt went to loop 281 CVS pharmacy asked for a flu shot using my medicare card I'm, 68. Heard on news my age should get shot. The girls in pharmacy said they were running low, although news said they had plenty. I was told I could buy one but could not get my free shot from medicare. I was shocked. Looks like your really running a great health care company. I was furious that they would not give me a shot. Kay Buie-Nelson.

When I was picking up a prescription today, the pharmacist brought up a drug interaction of mine out loud and in front of other customers. The pharmacist brought up this "complication" and listed my medications when other customers could clearly hear what he was saying. I was uncomfortable that he mentioned the medications I was on and that he stated that my "birth control may be effected by my migraine medication". This information is something that I was fully aware of prior to my visit today. I wish that he had mentioned in a more discrete way such as saying "are you aware of the interaction between the drugs you are taking?" In which case I could have said "yes" and none of my personal medical information would have been publicized to the entire line waiting to pick up their prescriptions. I was deeply upset by this event as I feel it is preventable, and although I know as a pharmacist it was his job to make sure he was aware that I knew the risks associated with taking these two medications at the same time, it could have been handled in a private way that did not make me, and probably other store customers very uncomfortable.

I was going to pond street Cvs have since changed to story ave Cvs due to pharmacy problems. My final straw was this past weekend when I went to get my script and the one girl at the register was asking for more cashiers and the other people back there just keep saying ok we heard you but no one was coming over, there were 6 people in front of me. This girl had two registers going to make the line faster but the service was not as good since she was trying to help more then one person at a time. The customer in front of me said she was there for the third time to get her proscription she brought in and decided not to fill because they gave it to the wrong customer then when they got it back they couldn't find it again. I'm sorry but this is my biggest fear mistakes being made and that's what is happening here due to employees and management not acting like a team and keeping the customers and there safety first, there phones and talking to each other come first. I was walking to this store now I have to take more time and drive to another location for my own safety and sanity, all I wanted to do was yell at the person in charge to say are you watching your employees because I have been for the last 15 minutes I've been in line and I'd be horrified if they were mine.

I have had a CVS Extracare for ~10 years. It has been very convenient for me and my family. My new employer uses CareMark [a 3rd Party Pharmacy Benefits provider owned by CVS] to manage pharmacy benefits. As part of this benefit, I was eligible for a "health" benefit that is bolted on to Extracare - CVS Extracare heath. This entitled me to several benefits one of which is 20% off CVS branded products that meet their criteria. I called and had my old Extracare account combined with my new 'health' account so I could get the benefits. I have always used my phone # instead of carrying around the card on my keychain. If I carried every card around for every retail loyalty program I am part of, there would no room for keys, so I tie them to my ph # and chuck the cards. Fast forward a couple of weeks I buy some CVS qualifying products supply my ph# no 20% discount. Of course the clerks cannot tell me why. I call CVS and it turns that the card must be present to get the 20%. Really stupid. I spend my entire professional day getting people to see through the consumer's eyes. This clearly an example where that didn't happen. I am lucky that I don't need to make my shopping location decisions based solely or price. More often my decisions are made based on where they make it the easiest to do business, so I will have to forego the benefit because it is not enough to warrant and behavior change for me — it is simply a major inconvenience and a total PITA.

I've repeatedly attempted to process an order on 3 separate days with various errors occurring in the process. Numerous support emails and calls have been met with curiously zero answers.

Has there been a data breach? On the 6th of January, there was a site-wide, temporary shutdown notice on the site. (I started trying to order on the 5th, the 6th, the 11th, now 19th).

Is there a keylogger active? Has something nefarious locked into the card process authorization process and checkout?

Why has no one admitted that there is a problem or was a problem on their site?

It is so illogical in the various errors of the card acceptance and locking up for my street address, then allowing the same one, then in the middle of checkout, it glitches. Then, it won't allow me to login, then it won't allow me to access my cart, but the on phone support can see the product in my cart.

interesting. Tech support has never contacted me even though I have a support ticket in and have sent 6 emails and now made 4 phone calls.

I wonder if there has not something that has happened which is now being cleaned up and covered up.

I'll never use CVS again. And, I'll keep a close eye on my credit cards.

It is with great disbelief that I have to write this complaint about allegedly health care professionals whom are acting not on behalf of their patients/clients but on a process of selective prescription dispensing. On 12/06/2017 my fiancee attempted to have a prescription for Oxycodone 120 tablets filled for an accident that resulted in five fractures to the lower extremities issued by my pain mngt. Doc. Needless to say upon attempting to have it filled... RPH Sinja haggled with my fiancee and offered 15, 30, or 60, but they would not be able to fill 120 or we can go elsewhere.
On 01/17/18, an RPH female of Hispanic origin refused to give her name and refused to fill out a prescription of 30 mil Morphine tablet on the basis we had to wait until midnight before she could fill that precription (mind you it was 10 pm) knowing that my fiancee could not return and I was home with a broken femur, tibia, fibula and not able to drive to the CVS. Not to mention everytime I attempted to call the RPH on that same evening I was kept on the hold 40 mins and yet no one eventually answered the phone (not even an assistant). The manner in which clients are spoken to in our case was as if did not have a formal piece of education or we didn't have an understanding of the English language. Sad to say, but leadership comes from the top. With that said, i'm almost sure I'm wasting my time in writting this because surely this would not be followed up on if the cooperate offices are a slighest resemblance of store # 480 amd its Pharmacist/staff.

I took a prescription to the pharmacy for an antibiotic of the eyes this past Friday January the 12th. They told me will get it for me, but they will have to call the doctor next day to get the name of the doctor and his license number. I gave them the place name and address and that the business will be open the next day on Saturday the 13th from 9am to 5pm, the place name is Americas Best. When I call on Monday morning the lady told me that they couldn{t call Saturday that they will call today which is a Monday. Sincé I know how CVS Works I myself called Americas Best and was able to get the doctors name and license number, then I called CVS and gave that information, the girl told me the medication will be ready today at noon. I got out of my work and called CVS to see if medication was ready, after I called 3 times because they kept on hanging up on me and the doctor said there were 20 more calls getting in, I told her i wanted to wait since I was veery dissappointed at their services. Finally when they came to the phone, to tell me if they can get my number and I told them no, that I will wait, the call again dropped and here I am calling for the 4th time to get somebody thru. I, ve been waiting for 20 min already...this is ridiculous and my husband needs his antibiotics for his eyes since Friday and today is Monday the 15th andstill nothing. Please, help us. thank you. Tania

This CVS has the worst of the worst pharmacy I ever encountered. Although most CVS have not been the best if not the worst in all of NYS/NJ the only one out of all that are unprofessional, rude, makes mistakes consistently, never answers their phone, shorted me out of 30 pills, delivery never showed up, consistently makes mistakes with insurance, overcharged many times where CVS main office had actually sent me a check for 60 in overcharges, the top of the worst is Hylan Blvd, Staten Island and it seems the other one in Staten Is #2 I never encountered such horrible service with any pharmacy as The Hylan Blvd one & really think if one has to depend on them to get their meds or even get them on the phone which could take days you are definately taking your life in your hands. It seems there are only two CVS that we're decent and atleast were somewhat professional that was the one on Broadway near W. 92nd St New York, NY and one in Saratoga Springs, NY the other one in Ballston Spa NY should be closed down it was so bad but the ones in Staten Island especially on Hylan Blvd needs to get people in the percription Dept who atleast went past 3rd grade i've never seen such unprofessional stupidity and horrible service in my life. I'm very very disappointed in all the CVS and maybe because when i first went to cvs on broadway i was expecting the same type of service but even in NJ the service and stupidly and mistakes were horrendous. Needless to say after this last prescription where they made mistakes on my insurance never showed up for delivery out back my meds (i had hip surgery) and it took 2 wks to get things straightened out and now they r telling me that my meds are ready it's such a long and disgusting story if, godforbid u need to take medicine on a daily basis or die never ever go to the Hylan Blvd CVS unless you do want to die because that place is the worst pharmacy i ever went to in my entire life please for everyone's sake hire people who have atleast went past 3rd grade there and in my opinion these are no way pharmacists even in our society today where most pharmacists are just bean counters this one beats them all. To let people at this location actually are playing with our lives plus adding the unnecessary stupidly and mistakes they have made, how they have not been shut down or rehired the whole entire place without trauma happening because of such incapable incompetent mistakes and personnel that don't answer the phone sometimes for days it would be wise to never use that pharmacy or any CVS anymore if you want to live. Thank you

1/9/2018 between 4:30pm-6:30pm. I dropped off Vicodin prescription for severe back pain prior to leaving for emergency trip to see my dying mom in hospice at Palm Harbor, FL CVS store #2842. I explained that my flight was at 7:30pm & that I would really appreciate if they could get it filled so I would have it available & with all that happening I was having severe back pain. I also let them know that I am not some pill seeker and am a licensed pharmacist working at major hospital that contracts prescriptions for employees at CVS. They said ok & they would call me at home when ready as I had to finish packing. I returned to be told they could not fill prescription until they spoke with doctor next day since it was first narcotic medication I had ever gotten filled there and it was CVS policy to do so before filling. Needless to say I had plane to catch & severe back pain so obviously it was mute. CVS pharmacist never spoke to me directly, face to face, rather stayed looking busy and let her technicians do all the talking. Absolutely no professional courtesy or judgement, complete CVS robot. I am a pharmacist and know this was complete nonsense about calling doctor before filling any first time narcotics. She had a problem with a legitimate prescription and decided to make up rules. If she had the decency to speak to me directly and use her judgement to see that I was a fellow pharmacist not some druggie. She could have used the Eforse system here in Florida and seen that I have no history of narcotic medications and thus not abusing medication. I have no desire to deal with CVS or their unprofessional, unempathetic, incompetent pharmacy and staff. Upon return after my mom passes I will be getting the prescription filled at Publix pharmacy which is better option. I hope no one else has to experience what I have with CVS. My resolution is to let my benefits department know the poor service from CVS. I don't expect any apology or remorse from CVS as it would be against their corporate culture. They will continue same business as usual.

I've been a client of CVS for years. On 1/5/18 I went to pick up my prescription and was told that I needed to show them an updated prescription insurance card. I did not have one, nor have I ever, so the woman told me to go home and look for it. I decided to call my insurance company instead. They told me that I did not have a separate prescription card and to just show them my regular medical insurance card. So I went to the CVS on Long Pond in Rochester, NY again today (1/8/18). I explained the situation. The first woman who helped me ended up passing it off to another woman, who passed it off to a third woman. I know this from watching - no one communicated to me.in fact, the first woman walked past me multiple times and avoided eye contact. I sat there for 30 minutes before receiving a text from CVS stating that I needed to update my insurance information to receive my prescription! I could not believe that I was getting this text while sitting right there in front of the pharmacy and no one was acknowledging my existence. I got up and asked if someone could please call me once this is resolved, because I have to get back to work. The third woman was extremely snotty with me. She was yelling to me from over the back counter (extremely unprofessional) and asking if my insurance card was current, and basically embarrassing me in front of everyone because I said "it should be." She says, does that mean that it might not be?!?! I asked her to check the date on the card. There wasn't one. She then told me that she just had no way to help me. I took my card and walked away without a word. I heard her yell, "well we could call together!" but I didn't respond and she said "Okay then!" In the 5 minutes it took me to drive home, she was calling me just as I pulled into my driveway. She told me that she had called my insurance company, that my plan had changed and that she had updated my information so my prescription was now ready. She also asked in a condescending fashion if I would like her to print my new plan information out for me so that I have it for next time. No thank you. I'm unsure why I had to sit ignored for 30 minutes if this could have been resolved with a quick phone call to my insurance company. The complete lack of client focus and respect for my time is truly infuriating. I am thankful that I am moving to another city in the next month and I absolutely will not use CVS going forward. That's all it takes CVS - do not estimate the power of one horrible interaction. You can thank your employee at this pharmacy for making me feel like a complete [censor] for doing exactly what my insurance company told me to do.

Young girl, Dominique here in Henderson NC has the worst possible work ethics social skills and customer service. She is very rude and discourteous. I asked if she could show me a product for gas in my chest and had an attitude and walked away because I kept asking her questions to get a better understand about the Over the counter drugs I really tried to reason with her but she was completely ignoring me. Once I got to check out she was whispering bad things about me to another employee and other customers and went through the door and slammed it. I do not think with her attitude she should be a supervisor..I will never go back there again as long as she is apart of that store
This incident happened just days ago

I am filing this complaint on store #7144 located at 6670 Stage Rd Bartlett Tan. My sister move here from Pareto Rico after the hurricane, she is on social security disability and always used CVC Pharmacy. My sister for some reason had several profiles due to her moving a lot and it took them forever to fix this issued and each time we have to wait for around an hour. Two prescriptions that were turned in were lost by the Pharmacy causing us to return to the doctor to get another prescription. On another occasion the Pharmacist told me that he could not filled the prescription for two more days because it was a controlled substance, I explained that my sister did not have any pills left and he accused us of either selling the pills or over medicating it was embarrassing of how loud and arrogant this man was. Every visit to this store has been a nightmare and or they don't care for Hispanics base on the treatment. I will find another Pharmacy.

I called in trying to get help, an answer, my 2 year old dumped his antibiotics and the pharmacist, Sree Nalamophu, refused to provide another prescription even though we are under snow storm, I am out of New York with a delayed flight from LA and I'm not able to take my child to the pediatrician, my son was taken to PM pediatrics which it's closed right now for weather issues. My child still has fever after two days, I know ear infection it's painful and could take a while for medicine to kick in. It's very disconsidered knowing that it's a small baby we are talking about.

My new insurances wants us to use CVS. I have spent two whole days getting new prescriptions called in and back and forth with insurance, doctors and pharmacy! Inefficient, rude, inept employees to deal with! Finally after all of this, I couldn't get them to process my Medicare diabetic supplies. I had come back thru thedrive thru and no one was behind me me when I proceeded to try to call insurance to get help with this. Two people told me to move out of drive thru because it was "timed"! I was upset after dealing with all this for two days and not getting answers. But I told them I would move if I saw someone pull up. I did. They were rude and condescending all day yesterday and today! When we were told my Medicare claim wS still denied. Humana helped me to change it to Walgreens and we found out thAt Medicare wanted me to use accuchek meter or get a prior approval for one touch. Why couldn't they tell me that at cvs? No they wanted to charge $70 and charge it to my silver script instead of going thru Medicare! They don't know what they are doing! No one should be treated with such a lack of respect as these people have shown me over the last couple of days. I understand being busy, but when you tell someone you will call back in 20 minutes and two hours later when you call them, they act aggravated that you are checking on things that they haven't solved. I finally got all my meds, but will have to get diabetic supplies at Walgreens where they are at least figuring out what is wrong!

On 12/30/2017, I bought a Vicks cool mist humidifier. It was defective. I went to CVS store #10857. I asked for an exchange. I clearly told them I wanted an exchange. The checker Valerie asked her supervisor who told me it was not available. They quickly processed a store credit because I did not have my receipt. The store credit was for $64.99. I found the same humidifier in stock. They had two for them and when they rang it up, the price was $89.99. They said nothing can be done because the computer set the price. They would not do a price match and said that once it was processed, nothing can be done.
They know that on New Year's Day, they are the only one open. They wanted me to pay the $89.99. I could use the $64 refund as credit.

I came into the store 30 minutes before they closed. To use the machine to send money quick. I asked the two employees for help. Both ladies acted concerned to help. Saying they knows nothing about the machine at all. That their the only one's in the store. There were customers in the store. They never announced that the store would be closing. They kept lying saying the machine cuts off in five minutes close to closing time. Not true then she said that the lights shuts off. Prior to closing time but, by that time. She was ringing up customers as she's telling me lies. I was having problems and needed my money refunded. Neither one would assist me only to stand behind me being nosy saying I don't know. They were not caring to help me in need of my emergency problem. Told me I had to go but, not told any of the other customers 7 minutes prior to closing. Closing time was 8p.m. customers didn't leave until 8:17p.m. Their customer service skills are beyond poor. They should be fired not wanting to work. Nor knowing how to operate machinery within the store. This was a manager and an associate. Can't remember their names. Incident happened 12/30/17, Store# 00605, Address: 1235 N. 14th ST Leesburg FL 34748.

I am disabled since 2011 (I have ssd documents - I have a million and one medical records) I can not understand who the pharmacist at the cvs "jj" thinks he is? Last month my doctor sent in my prescriptions earlier then I should pick up due to her leaving the country her grandmother passed and would not be here when I would be out of my medicine. I did not try and fill it early I called the cvs who carrys it (New pharmacist) a few days before I would be eligible to pick up and was told that because it was sent in early they deleted it! (It was sent in on the 16th instead of the 26th-27th) so I had to go with out my medication till she came back plus the holiday was around same time! Now here it is next month my doctor sent my same scripts in to same cvs and here we go! I printed out proof of script being sent and cvs same pharmacist who thinks hes god! Said he doesn't have anything from my pcp now I was due to pick it up yesterday december 29th, 2017. Now its saturday my pcp is not in! And now this is a problem since tomorrow is new years eve and mainly everything is closed monday!
What steps do I have to take regarding filing a serious complaint I have witnesses! I have phone records put it this way I am in the right! I totally understand that pharmacist have to do there job however if the pharmacist spoke to my doctors office last month! And then prior to this month spoke to both my pcp and my insurance now he is just being controlling and honestly being impossible! I even said do you need to see my medical records? Do u need to see the documents from court?

* i'm hoping that cvs takes this mayter seriously! I know i'm in the right! If this pharmacist did not call the doctors office last month n prior spoke with them and insurance company then is understand! But that's not the situation!

Smc
Disabled - need my meds annoyed and at this point i'm reaching out to my ssd attorney and my attorney (For my malpractice lawsuit) and also the government.

I've been seen by hundreds of medical professionals who does this pharmacist think he is?