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Crate And Barrel / I will never buy from C&B again after the way they treated me on the phone

1 United States
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I ordered a desk online. It was on back order so it would be delivered a couple months later. They delivered it several weeks after they took payment. They scheduled a delivery time and arrived several hours early, then ran out the door. I opened the box and immediately saw that the desk was cracked in several places. I called the delivery guys, no answer. I called C&B and they would not ask the delivery guys, who had just left, to come back and pick it up. They would not accommodate my schedule at all to come pick it up and said a new delivery was many weeks away. They said they would call me back with a pick up and delivery date. That was two weeks ago. After the way they treated me on the phone and the runaround they gave me I will never buy from C&B again.


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