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Country Club / irresponsible

1 India
Contact information:

Mail sent -
Date-16/01/08
Subject-Kindest Final request
To - feedback@countryclubmail.com

Kindly take this as my final resort for solutions towards my loses incurred in getting into any kind of relationship with Country Club.
I signed my membership in 2007 July/Aug sometime. I was promised a great service, facilities, benefits and regular updates.
I paid using my Credit Card-ICICI.
Timeliness is one thing I was very particular about while signing up and stated clearly that do not commit any time if it is even difficult, give me last time and deliver and I am happy.
I was promised lots of things with 7 to 10 days deadline.
I received my Card/s after 20 days and since then NOTHING AT ALL.
I was leaving for Germany in Sep’07 and hence after 10 times request an executive was sent from Amrutha Estates to collect my Rs. 10,000 cheque so that I can atleast get my piece of land, which again was promised to be done within 7 days and the original Bill/receipt within 2 days.
I kept calling the executive/Customer Care/Amrutha Estates, (AE-Vidya-[protected], AE-Devendra-[protected], [protected], [protected], [protected], CClub-[protected], [protected], [protected], [protected], CC-Ishak-[protected], CC-Suresh-[protected], CC-Executive-Karthik-[protected]-[protected])everybody from Germany but was always promised it would be done within next 2 days.
I was back in December ’07 and again contacted all and the same promises but no action.
Finaly one day on continues calls/requests I was informed by Priya/Vasukhi at Amrutha Estates that my cheque had bounced for which I told them to send the bounced cheque back and I would hand over the new cheque immediately. I would need to check with my Bank as to why the bounce as Rs.10,000 not being in my account is not possible. There anyways is never a call from CC/AE for anything and on my calls, 6 times an appointment was made that the executive would meet me and never that happened and finally Vasukhi again tells me that she has still not got the bounced cheque so could not send the executive and absolutely no coutisy/responsibility to call me up to inform that. Then she informed within 2 days she would collect the cheze and fix time again. I have been calling since then but no response. Now it is again almost 45 days and still no action.
Now, on front of my membership I just have a card that’s all, I do not know what all I am entitled to towards this membership which I can avail, events, news, offers, etc. Was planning to come to my Club for Christmas/New Year with my wife I kep calling all to give me some details in writing so that accordingly I can sit with my wife and finalize but no details at all.
There are lots more, on calling up the executive they say what Country Club we do not work there. Every 15 days the same mobile numbers says out of service, the Executives/CC people all talk VERY VERY Rudely, etc etc etc, the list of my Mental/Economical Distress caused by Country club can go on and on.
Respected Sir?madam, kindly think if the same would have happened with you at some place what would have been your situation/Action/Steps and revert.
Seriously telling, I have lost all my Trust and liking of the big name - Country Club.
I as gentleman look forward for a gentleman’s damage control/action.
Will all Respect and expectations.
Thanks & Regards,
Rajiv Dalmia
BLGCK414B
Mobile - [protected]

Ra

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