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Costco Wholesale Corporation

Posted: Aug 12, 2017 by    

titanium glasses half frame size 52 men

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San Diego, California
United States
For many years, I have been getting in Costco a new pair of glasses every year, using a titanium size 52 half frame.
Last Dec. I went to my closest store, Carmel Mountain San Diego, and they did not have such a frame. They recommended a stainless steel one. It broke after a few months and 3 days ago I had to pay for a replacement (full cost + tax).
I need a new pair, and they again said they don't have a titanium frame. Based on my poor experience with other metal, I wanted to get a titanium one. Their data base does not let them search for it since they don't know the item number. They told me to try in other stores.
I tried in Costco Poway, with same result. No frame, and they don't know which store carries it.
I cannot spend the time going to every store in search of the frame. I believe that a great chain like Costco should have the capability to search in its data base.
Complaint comments Comments (0) Complaint country United States Complaint category Vision, Glasses, Lenses

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Costco Wholesale Corporation Logo Costco Wholesale Corporation
Customer Care Service
P. O. Box 34622
Seattle
Washington
United States - 98124
+1 800 774 2678
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