Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
K
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco upgrade of previous to membership to reward card

We went to customer service in Red Deer Alberta Canada to renew our membership and we were asked to upgrade to the Reward 2% card. The girl explained it to us and we agreed to upgrade.
It wasn't till Jan 2017 that I noticed that we had not received our refund cheque yet.
On Feb 14/2017 I called customer service and was told that the cheque was returned. Not sure why address was correct no explanation really given. Was told that the cheque would be reissued and take about 6-8 weeks.
April 3 /2017 Follow up regarding cheque for still not received and was informed that the cheque was issued and sent
April 24/2017 still no cheque in mail was told again that the cheque was issued Was also told that if I had not called we would not of received a cheque
April 28/17 Cheque was in the mail
We just find this whole situation very unacceptable. Yes the cheque was returned, not by our knowledge but for it to take almost three months to reissued is crazy. The issue date on the cheque states March 9/17
We thought this was a good idea but in the end it is more of a hassle than what it was worth. We will probably be going back to just a basic membership

Read full review of Costco
Hide full review
ComplaintsBoard
S
6:52 pm EDT

Costco rude customer service rep

I upgrade my membership back in march. Was asked today while checking out if I wanted to upgrade. Told her I already did. Was told it wasn't showing up. A very nice supervisor went through all my receipts to find that I had indeed upgraded. He then took me to customer service desk and told lady I had upgraded and needed to be given credit for all I bought in last few months. He walked away and she looked at her computer and told me I was mistaken and that I hadn't been upgraded since 2014. I politely told her I had seen the receipt on other computer with my own eyes and she still told me I was wrong. We went back and forth for a few minutes and she basically told me I was lying. There were plenty of people around basically looking at me like I was trying to get something for nothing. I was completely embarrassed and pissed at same time. She was basically dismissing what I told her cause we all know computers can't be wrong! Lol the nice gentleman finally came back over and pulled it up from somewhere. No apology, no nothing! Just got a... Well, it wasn't on my computer. I was told I would personallt get a call and that all the things u bought will be added on but I have a feeling there will be more issues. Believe it or not, sometimes the customer is right (She was already told that by nice man) regardless, it was a terrible customer service experience!

Read full review of Costco
Hide full review
ComplaintsBoard
R
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco victoria pasta sauce

I recently bought a bottle of Victoria Pasta Sauce.The expiry date mentioned on the bottle is 2/21/2020. As mentioned, I refrigerated after opening.Recently when I took it out (a week after I opened it), I found that there is a white color fungus developed in that jar.

I would like to understand what is the point of expiry date.And if there is a point to it, then why they are not correct in this case.I would like to get some explanation for the same and money refund.

Read full review of Costco and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Sal James
, US
May 08, 2017 11:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Any product that is opened, has a different shelf life than what is printed on the container. Since tomato sauce is highly acidic, it is more susceptible to mold. Typically anything opened then has a shelf life of one week to 30 days. FATTOM is a great way to remember what products are susceptible for mold and Food Borne Illness or "spoiling". FAT, ACIDITY, TIME/TEMPERATURE, OXYGEN, MOISTURE. - A Costco customer with Serv Safe Certification.

ComplaintsBoard
L
2:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco kirkland chicken breast individually wrapped

I buy Kirkland Chicken Breasts on a regular weekly basis. There are more and more chicken breasts that are not sealed properly and making them freezer burnt. I'm taking some back to Costco this week. Before I was just tossing them out, but 4 chicken breasts in 1 bag? That is not right, and this concerns me, as to who is suppose to be doing quality control on this product?!

Thank you,
Leslie Smith

Read full review of Costco
Hide full review
ComplaintsBoard
D
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco vizio e500i-b1 television

We purchased this TV on 2/01/2015. We recognize that this TV is out of warranty and it is now broken.
We researched the internet and discovered that our problem had occurred to numerous consumers.
The picture screen goes black and at random. Our TV cannot be watched on a reliable basis and we will never buy another Vizio product.
We purchase products from Costco based on quality and reputation. This product fails that measurement and hopefully you can review this to prevent other customers from having this same problem.
Thank you,
David Frank
Costco member [protected]

Read full review of Costco
Hide full review
ComplaintsBoard
W
2:17 pm EDT

Costco kirkland baby formula

Hello,
This is the third time that the aluminum foil cuts my hand and fingers when I try to open or serve the baby formula. This last time I cut my inner hand and it hasn't been able to heal after a week since The container cut me.
Please take a look at that. It doesn't look dangerous but it is. I add pictures of my last cut, just contact me. I already have 2 scars from this.

Please review and investigate the way this product is covered.

Leticia Wyles
Ph [protected]

Read full review of Costco
Update by Wyles
May 05, 2017 6:52 pm EDT

Hello,
Be careful everyone!

This is the third time that the aluminum foil cuts my hand and fingers when I try to open or serve the baby formula. This last time I cut my inner hand and it hasn't been able to heal after a week since The container cut me.
Please take a look at that. It doesn't look dangerous but it is. I add pictures of my last cut, just contact me. I already have 2 scars from this.

Please review and investigate the way this product is covered.

Hide full review
ComplaintsBoard
J
9:43 pm EDT

Costco new policy regarding payment

Supervisor Juan from the Chino Hills location in California was very rude and uncooperative. Did not let us purchase our products because they are now just enforcing a policy that does not allow family members to pay for the membership holders groceries. If Costco is going to start enforcing so called existing policies they should inform their long standing customers. The least management could have done for the inconvenience is let us purchase our groceries so our time would have not been wasted. However he was rude and did not care about our time or the inconvenience he caused. Costco has lost me and my family as loyal customers and I shall not be returning. Especially with staff members like Juan in management positions.

Read full review of Costco
Update by Juan F Chavez
May 04, 2017 9:45 pm EDT

Policy*

Hide full review
ComplaintsBoard
C
9:19 pm EDT

Costco hiring seasoned senior workers

I have been applying since August 2016 at Costco's and was advised to apply every 90 days, finally when they did ask to interview me for Membership Services I was ready to work.
I have a strong background in banking. I am 68 years old and needed a job badly. I was interviewed by two managers in the customer eating area and answered all my question to the best of my ability knowing that I had the job.
The two managers told me that I would need to be interviewed again by another manager by Thursday or Friday of that week. They told me I did great on the interview as well. On Friday I got no call from the Sugarland store in Houston. Finally I called and was told the on that Monday they had emailed me and found someone better suited for the position.
They could hired me in vault services or a food tester. Somewhere within Costco they could have to hire me "it was my age".

Sincerely Ms Radford

Read full review of Costco
Hide full review
ComplaintsBoard
M
2:56 pm EDT

Costco water ridge faucet

I bought a warer ridge faucet and because of leak problem and took it back to Costco warehouse to return because it has lifetime warranty. My membership number [protected]
And my name is merzad Ramjou.
I was told they have no records because they can check only back to2009. My question is what is my fault I paid dearly at the time it was $200 and they do not return my money.

Read full review of Costco
Hide full review
ComplaintsBoard
S
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco swiss cheese and raisan bran

5/4/17
Just left your store in manchester, mo.
As usual commodity items are no longer being stocked.
When management was queried by me, they said, "well our buyers could not get a good price, and we don't like to raise prices.!"

Nice answer but totally invalid.

I buy the same commodities bi-weekly, eggs, cheese, salsa etc go up yet you dropped land o' lakes margarine for a much higher priced product.
You no longer carry plain old raisin bran, substituting raisin bran crunch which has far more salt and sugar than plain raisan bran.

Now you do not have swiss cheese. You replaced finlandia for a sampler package, which has a small amount of swiss but 4 other cheeses.

You picked up an unknown brand of swiss for a month.

You cannot tell me that cheese is going up in price, since kraft has a $3.00 manufacturer's rebate on it's american cheese.

Either your buyers don't give a damn about the costco member or they are blithering idiots. Either way, I am very disapointed and upset.

Read full review of Costco
Hide full review
ComplaintsBoard
K
10:44 am EDT

Costco why is there a huge display of roundup in my costco

I purchase my organic produce, products etc. At costco who I see as very progressive... Why would there be a huge display of roundup, which is a known cancer causing agent? I could not believe my eyes... Omg... Costco, you know better.

I just watched a commercial on tv last night advertising attny's who are taking the national class action lawsuit against monsanto for the many deaths of gardeners etc who have used roundup.

Please know your customer and get that out of there!

Read full review of Costco
Hide full review
ComplaintsBoard
L
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco employee had signs of being under the influence of substances

I went a few days with a few friends to shop for a few items & as I walked up to place an order. The female employee her eyes were dialated and she gave me bad body language which made me feel real uncomfortable. She did not smile either. I decided to not place an order, I refused and walked out. The female employee her name tag says Dounia. I don't know if employee can be under the influence of substances in a work place but for me it is very rude and a bad presentation in the food court. I love Costco I been going for years this isn't the first time I ran into the same employee under substances. Costco needs to do a better job at doing a different drug test to hire employees. I am not satisfied to come back till the employee gets checked at.

Read full review of Costco
Hide full review
ComplaintsBoard
A
1:39 am EDT

Costco rude employee at food court

My roommate and I were picking up a pizza, that we placed an order for over the phone. Not having ordered over the phone before we unknowingly stood in the wrong line. As we walked away to the other line, she said "you should learn to read the sign". Her name is Rachelle, she works at the costco on hesperian in hayward ca. I thought that comment was very unnecessary and rude. She clearly had an attitude with many of the customers before us. I have worked in customer service for many years now, and understand how some customers can be but that does not mean the employee should be rude.

Read full review of Costco
Hide full review
ComplaintsBoard
J
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco bagels and la brea bread

I purchased these items only 1 week ago. When I've purchased these items at other grocery stores they have lasted longer than 1 week. This morning I wanted to enjoy a bagel and create a sandwich for lunch but instead I now have to throw away about $30 worth of food product that I didn't get to consume. This hurts someone who is on a budget and did not plan on having to purchase new bread products within 1 week. Please see attached pictures.

Thank you!

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
M
5:33 pm EDT

Costco customer service

I purchased a spa finder at Costco. I went to pick it up at the merchandise pick up area. Jessica, one of the employee at merchandise pick up, was very unfriendly. There was no one in line and she wasnt helping anyone. But I felt as if I was bothering her by being there. It was all about the attitude. Ironically, under her name tag, it said something like "#1 customer service." She needs some coaching to give off some friendly vibe if shes going to wear that tag.

Read full review of Costco
Hide full review
ComplaintsBoard
H
4:25 pm EDT

Costco tire service center

I purchased tires for my son in laws truck under my membership, he paid me back for them. The Tire & Auto manager at the time said since my son in law does not have a Costco membership he can come in for service on the tires with the paperwork provided by Costco. My son in law has been in several times for scheduled tire rotations with no problem. This last time on 5/2/17 the employee working the counter acted like a complete ### towards my son in law because he was not a member and this has not been an issue in the past. He refused to call my son in law when the truck would be ready and said he could only call me. In his statement at my son in law he can only deal with Costco members with a scowling look. The only reason my son I law does not have a Costco membership is because he has a Sam's Club membership. We go to Sam's under his for things that Costco does not carry and Costco under mine for things that Sam's does not carry. We bought the tires for his truck at Costco because of the sale on Bridgestone at the time. I feel this behavior of the employee is very unacceptable in regards to me and my membership with Costco.

Read full review of Costco
Hide full review
ComplaintsBoard
L
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco insect found in bag of greens

Hello,
Yesterday we were about to prepare a salad with the Earthbound Farms Organic Power Greens, which we bought on Saturday, April 29th at Costco Rego Park.
Upon putting the salad into a bowl, we discovered a HUGE grasshopper/cricket. See image attached.
We were disgusted and shocked, especially since we already utilized 3/4 of the bag on a big pot of beef stew, which we were hoping to freeze in batches. That entire pot is completely ruined; we wasted our time preparing the batch, and we wasted our money on the meat and other vegetables in the stew.
This is unacceptable and unsanitary. Please let us know how this can be rectified.
Thank you!
Lynne

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
L
11:22 am EDT

Costco unethical behavior

Incident Report: Sunday, April 30th, 2017
Location: 3250 Vernon Blvd, Long Island City, New York (Queens Location)
Description:

As a loyal premium Costco member and business owner myself, I have observed your staff at the Astoria Queens location and am shocked by the way a some of the food sample staff have treated your customers. In particular there is a man on your staff in the 3250 Vernon Blvd location who passes out food samples (white older male 40-55, brown curly hair with beard, glasses) and repeatedly snaps and insults customers with a shocking attitude that makes it clear he is angry, aggressive and mentally unfit as an employee. This is actually a report of several observed occasions over the past year of this staff member engaging in similar conduct and finally we decided it would be in the best interest of the company to bring this to light. Certainly we do not know of the working conditions, but your customers are no place for employees to take out aggression and it's extremely unsettling to see his interaction with children as well. As a loyal customer and business owner, I feel a responsibility to report this. From a management perspective, it seems there was either a misstep in the hiring process or lack of education on company philosophy to their employees, especially those in customer-facing roles. Each member of your staff is representative of your company as a whole, and believe the rest of the staff at this location deserves to be appraised of these kinds of incidents to move forward and provide the kind of service their customers pay for and deserve.

Read full review of Costco
Hide full review
ComplaintsBoard
J
3:47 am EDT

Costco kirkland chicken breasts (frozen and individually wrapped)

Hello, I purchased a bag of frozen, individually wrapped chicken from Costco about a week ago. The next day, I defrosted some chicken breasts to make for dinner and I found a long strand of hair in one of the sealed individually wrapped bags of chicken. Yesterday, I went to Costco Fairfield ca and returned it. I also purchased another bag from a different lot. Although it was good to be able to return it, I'm more concerned about the food safety part of it where a long strand of hair was able to get into a vacuum sealed bag and on the actual chicken breast itself. If there was one chicken breast which was contaminated, there is no evidence to know if it was an isolated incident. An object being found in the chicken is a result of cross contamination and should be investigated and appropriate corrective action should be taken. Please see the photos attached.

Read full review of Costco and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
kchurn
, US
Aug 24, 2017 5:39 pm EDT

This is gross! I totally know where you are coming from...I just opened the same chicken and found a 3 inch black hair on it! So gross! I'm truly disgusted by their health/safety inspections (or lack of)...

View 0 more photos
ComplaintsBoard
G
6:56 pm EDT

Costco bring back the berry smoothie!

So disappointed to learn that Costco has replaced the berry smoothie with a new "fruit" smoothie that is supposed to be healthier, low-sugar, etc. Well, this new smoothie tastes AWFUL, like rotted strawberries. It also costs more than twice as much. Shame on you Costco! If you want to have a healthier alternative, go for it but don't take away the original berry smoothie. I've been a Costco member for more than 20 years, but this just might be what pushes me across the street to Sam's Club. Not a fan anymore. Please bring back the berry smoothie!

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
A
A
Angsto22
, US
Apr 25, 2018 11:44 am EDT

Agreed. My son loves the berry smoothie, its a great sometime treat and he often saved up an brought his own money when we went to COSTCO. He went to order and was a little short, I thought the price just went up, no big deal still a decent deal. But they I see my son crying as he drank the new smoothie, I told him to throw it away if he didn't like it but he said he didn't want to waste my money. My family does not like the new smoothie at twice the price no less, tasted curdled. I appreciate healthier options being available but this one does not make the cut. The difference in calories and sugar is not that significant. Serve the new one but give us the option of the good old berry treat.

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.