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Costa Coffee / lack of service!

1 Costa Coffee, Knoghtswick Centre.Canvey Island, England, East Anglia, United Kingdom

Today and on several occasions, certainly Sundays I have found an extreme lack of service. Certain staff seem to always be issuing the take away cups for ‘sitting in' customers when Apparrently the dishwasher is not working. The dishwasher at the Canvey branches seems to be broken most often. How can such a large company be expecting customers to pay approximately £3 per coffee and feel it's suitable to serve ‘in house' customers with takeaway cups!
I do not seem to get this treatment in your other branches of which I regularly visit. I await your urgent reply.

  • Costa Coffee Customer Care's Response, Dec 11, 2018

    We are sorry to hear you have had a disappointing visit with Costa. So that we can address your complaint can you please confirm the following:
    Full name
    Postal address
    Email address
    Contact telephone number
    Costa Clubcard account number
    Date & Time of visit
    Store location - with postcode if possible
    Then either send us an email to [email protected]
    Call us on 03330035883
    We will reply to emails within 7 working days. We look forward to hearing from you and to resolving your issue.

Dec 2, 2018

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