Costa Coffee / chair latte

Swindon, England, West Country, GB

Recently something appears to have changed either with your chai powder mix or with the way your stores have been instructed to make it. Until now for years I have regularly drunk it and as standard stores have added 4 scoops of chai powder to the mix. I always ask for it strong, with extra chai and therefore expect 5 scoops to give the flavour I am happy with. This has never been a problem but recently stores are using 2-3 scoops for a large chai, which makes it taste like nothing more than warm milk. This is not a one off and has consistently happened for the last month and even when asked to remake it has not been much better. Due to this I have come to the conclusion that I will not be visiting your stores anymore if it is only to be disappointed!

Nov 19, 2017

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