We bought a memory foam mattress with a 12 year warranty in Feb 2016 delivered April 2016 .
After 1 year it sagged so we lodged it with coricraft canal walk . The mattress got collected and was going to be fixed not replaced. The following day I lodged a complaint again as the mattress was now rock hard. They replaced with high density foam instead of memory foam so collected again and fixed again. Still rock hard we then get told it is now latex??? WE BOUGHT MEMORY FOAM NOT LATEX!!!
After lodging our complaint again we were told that there was nothing corivraft could do and we had to take it up.with Contour beds .
Maybe Coricraft people are forgetting an very important is issiue here WE DID NOT BUY FROM CONTOUR BEDS BUT FROM CORICRAFT.
Please advise urgently what will be done about this matter before we take this any further.
We paid R 7500 for a Chrystal memory foam mattress and we have no product satisfaction after only 1 year????
Were is yourgent 12 year warranty now???

Jul 01, 2017

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