same complaint here:
Mary signed a 2 years long contract just for a cheaper price with Comwave for the Comwave iPhone Voice over IP (VOIP) internet phone. For some reason, she was tired of Comwave and decided to switch to another company. Earlier this year, she phoned up Comwave and knew that her contract would be expired in July. So she just waited for the contract to expire, and expected that her August invoice of the Comwave VOIP internet phone would show the regular price since her contract would have already been expired in July.
She was totally wrong. The invoice of her Comwave VOIP internet phone kept showing the contract price. It seemed that her internet phone contract with Comwave would never expire. So she phoned up Comwave again and only to be told that the Comwave had automatically renewed her contract for another year, WITHOUT her permission NOR any notification email or letter to her, because she did not tell Comwave to terminate her contract in last July. The Comwave's reason : that is the Terms and Conditions of the Contract.
She was also being warned that the early cancellation of her one year unauthorized contract would cost her $200 in total for the 10 unexpired months, i.e. $20 for every unfufilled month of the new unauthorized contract.
After arguing for a long time to no avail, Mary finally gave up :
"OK. But please make a note in my account : do NOT make another unauthorized renewal when this unauthorized contract is expired."
The Comwave's answer :
"No. You have to call us again in next July. It is your responsibility not ours according to the Terms and Conditions."
"I have a hard time to even remember the anniversary date of my marriage. Could you please send me an email or letter to remind me when it is going to be expired ?"
"No. We cannot do that."
"OK then, I am notifying you now : just cancel and stop my account when the contract is expired."
"No. We cannot do that."
"I would like to file a complaint, please give me your contact email address or mailing address for my letter."
"No. We do not provide this kind of information."
For now, Mary has to stuck with the Comwave. She would not be able to switch to another internet VOIP phone company for at least another 10 more months. Mary now only hopes that she will remember to call Comwave in the next anniversary month of her new Comwave's unauthorized contract.
Think again before you sign any contract with Comwave for the Voice over IP (VOIP) internet phone.