The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Comwave / Fed up with the dropped and missed calls and overall lousy service!

1 United States Review updated:

I had this company's VOIP service for three months, and got fed up with the dropped and missed calls and overall lousy service, so I canceled the service.

They wouldn't give me any instructions on where and how to return their telephony modem, then they charged over $250 to my credit card for the modem without my permission. I called their customer service again and they finally gave me a shipping address. I was told if I returned their modem right away they'd reimburse the $250 to my card and also reimburse me for the cost of the shipping - but only if I used "Standard Ground" shipping method, which is not traceable. I was also asked to fax them the Canada Post receipt as proof I shipped the modem, which I did. I shipped the modem to the address Comwave gave me. Now Comwave can't find my modem (they lost it in their warehouse, or maybe gave me the wrong address?) and they are refusing to remove the charge from my card, even though they told me they did get my faxed receipt. I've had to file formal complaints with the Better Business Bureau, the Toronto Star, and my credit card company to try and get the money back that they stole from me. I'm still waiting for my money. By all means, avoid these lying rip-off artists, or you'll be paying for your mistake later, as I'm doing!

Sort by: UpDate | Rating


  • Na
      21st of Mar, 2011
    0 Votes
    Comwave Telecom - they make a mistake and charge you hundreds of dollers
    British Columbia

    They told me I can add 8 numbers for free and i added and they charged me 200 dollers on my longdistance bill and they won;t give me my money back.

  • Ju
      11th of Apr, 2011
    +1 Votes

    I am in the USA, I signed up for international calling with Comwave. I put down a credit card and used the service for about 3 days. Then all of a sudden i could not make any call, my account was suspended. I called to find out why, i was told the my billing address on the credit card did not match my residential add. They told me i had to fax a copy of my credit card to continue getting service. I told them to just cancel my account. I was told the account would not be cancelled until the end of the month. Remember, they have already suspended my account and the credit card they are talking about, they arleady charged $1 to establish the account but now they can not verify it.

    I went online and realized that they had a lot of complaints against them, i took my credit card off my account and asked them to give me an address where i can send a money order. Apparently they don't accept money oders from US customers. Tough luck because they are not getting a check or credit card from me. I don't want them to have access to any of my information.

    I have been getting a lot of threatening calls from them, i really don't care. I have not refused to pay, i just can't trust them with my credit card or checking accoung information.

  • Co
      20th of May, 2011
    0 Votes

    i disagree comwave is best voip service provider in canda and im uing their services for last 10years and i refered close to 40 cx's to comwave and all are happy

  • Wi
      16th of Jun, 2011
    0 Votes

    I cancelled my service because it was lousy.comwave wanted to bill me cancellation fees.I did not sign any contract I WILL SEE YOU IN COURT.

  • Ih
      22nd of Jul, 2011
    +1 Votes

    Comwave is the worst company ever in Canada, we consumers all should sue Comwave

  • Ji
      1st of Nov, 2011
    0 Votes

    Reference number: 555504

    Thank you for contacting the CRTC. This is an automatic confirmation that we have received your message. If a further response is required, we should contact you within 10 working days. We apologize in advance for any delay that may be caused by the high volume of correspondence received in the Commission.

    If your request is urgent, for example, if it involves the disconnection of your telephone service, please contact Client Services toll-free at 1-877-249-2782 and provide the above-mentioned Reference Number. If you use a TDD, you can reach us toll-free at 1-877-909-2782.

    This is the information included in your message.
    : two years ago, I signed a two years' contract with comwave telecom. When I used it, I found it was bad qualiry. so I phoned the supports many times and wanted to cancel it. But they told me there was penalty, and I was told the contract will be over in Nov 2011.
    I before Nov I phoned them and wanted to canel that again. and I was told that thay already renew another 2 years contract, if I want to cancel it I will get $217 CAD penalty again. What can I do for it? Thank you

  • Ab
      7th of Nov, 2011
    0 Votes

    Comwave is doing lot of drama to cancel my service, they hold the phone more than hours, is anybody know any legal process to go against this fraud company

  • An
      22nd of Nov, 2011
    0 Votes

    Hi, I had a 2-year contract with Comwave Home Phone about 2 years ago. The contact ended at the end of October 2011. In June 2011, I called them to tell them that I want to cancel the contract after it ends and asked them to submit a request. The customer service representative told me that he could not submit a request that early and indicated that I can cancel the contact any time after the contract ends. I called in again In November 2011 to cancel the contract but Comwave told me that their terms and conditions changed since July 2011. They said that for anybody who did not cancel the contract at least 30 days before the contract ends, that consumer automatically renews the contract (another 2 years for me). They have not communicated this change of policy in any way. They indicated that I must pay the full 2-year service (2011-2013) if I want to cancel the contract now. Is there anything I can do to avoid this contract now? The information they told me in June 2011 and Nov 2011 is definitely contradictory!!

    P.S. The cancellation rep Ping (employee #1458) is extremely rude. She kept asking me: "Do you care about your account? If you don't care about your account, why should we care about your account?"

  • Wa
      7th of Dec, 2011
    +1 Votes

    Where is our useless government in all this? There are 3+ years of complaints of fraudulent, degenerate behaviour from Comwave, on this site alone! Does not the CRTC have a mandate to take action on these matters? After all, Comwave (hmmm... Con-wave, actually) is advertising on our CTRC-controlled airwaves. Whenever you are under the delusion that your government may give a bit of a darned about you, look around you, and wake up. Enter this in the search box on Youtube: watch?v=FeLLR3LWtv­­4, and this: watch?v=D2QnfFO7fX­­M

    Thanks for the warnings all you people, I was considering Con-wave after seeing their ad on TV, I can see that I would have made a BIG mistake getting involved with those Con-wave characters

    Google this: "+benitah +comwave +fraud" you will be amazed (if you have a bit of gray matter, that is) at how disgusting this saga is, at how long this has been going on, and that our "friends" at the CRTC have obviously been sitting on their thumbs for so long. With this search, you will also notice that the President of Con-wave is as fine a upstanding gentleman as our Mr. Benitah. Read about the tactics they use once you've got involved with them, and thank your lucky stars that they don't yet have your credit card or account information (if you haven't dealt with them, if you have, then you'll be reading about what you're about to face... sorry).

    Is the CRTC ever even going to make any attempt at stopping these fraudsters from scamming Canadians? Is our government Ok with all of this?

  • Cr
      13th of Dec, 2011
    +1 Votes

    I was contacted by Comwave they called to welcome me to Comwave. They said I had switched my long distance lines to them. I never did nor did anyone call to ask me if I wanted the service. They did agree to cancel it immediately and said the sales person shouldn't have opened an account without my consent. Then informed me I had to get my long distance lines back by calling my provider. Until then I wouldn’t be able to make long distance calls. Has anyone else had this happen to them?

  • Fa
      14th of Apr, 2012
    +1 Votes

    I am an ex=employee of Comwave. First of all as for the address they are located at 61 Wildcat Rd. North York (Toronto) ONT. The owners park lamborgini, Ferrari, Poesche, Bentley and they pay us 11$ per hour. Then they steal from our paycheck hours, we basically work with almost no breaks. How do you want customer service to be under this working conditions? Now ex colegues are telling me that Comewave is moving their Customer Service in Guatemala so good luck guys. Farking dirty job enviroment, people woth no criminal background check working there, and I advise you to get the hell out of there scam! If they were worth something they would first pay theis Sales and Customer Service dept, would not move the whole CSR in Guatemala, and now I hear they are firing all Sales as they are moving sales in Guatemala.

  • Fa
      14th of Apr, 2012
    +1 Votes

    If they gave you BC CSR number just FYI you are calling Toronto or Guatemala. They dont have offices anywhere except Toronto and Guatemala. Now CSR is in Guatemala.

  • Ma
      6th of Jun, 2012
    0 Votes

    Comwave is a big joke, I tried to cancel now they want a fee of 525.00 for twenty six months.I sa!d you guys are crooks and they said I;m sorry you feel this way UN###INBELIEVABLE ! Then he said how can I improve our service, and I said I do not want your service anymore. I also said to him just like the commercial said no questions asked, what a ###in scam...I thought the cancellation fee would about 70 to 80 dollars no way. Stay away from theses crooks I will report them tomorrow...

  • Co
      20th of Jul, 2012
    0 Votes

    Also got ripped off . Returned their device . unable to connect it. Never used the service. Got stuck with over $700 in charges for someting I never used
    They said I broke the contract. Will see them in court

  • Et
      11th of Feb, 2013
    0 Votes

    Comwave must be stopped their fraud and scam etc. Comwave is a Pakistani Company. Just Google:
    Comwave Pakistan. USA and Canada is just a place to make money fast for their opeartions in Pakistan and Luxury life style in Canada. They think they cannot be affected by Canadian laws.Their operations are spread fragmented and nobody is really accountable. You cannot get anybody who can make decision. They say:
    Sales agent make mistake. They should have told you but we cannot it change now. You will hear many times: We are sorry. But thats all. They us north american customers as CASH COWS raking money from dissatisfied customers by charging them money ranging from $500 to $1200 for wanting to leave and switch to another service provider.
    Get a copy of Comwave LEGAL DISCLAIMER. But be prepared to be shocked. They say that they are not providing telephone service.
    They are a Marketing company for telephone equipment. They are not responsible for poor service. Customers cannot sue or take legal action against Comwave they say in Legal Disclaimer ( 15 printed pages available on line).
    We must organize. For as long ah of unhappy individuals spread all over North America we will be powerless.
    We need to find a Law Firm that is willing and has resources to take a CLASS ACTION against Comwave. Comwave has already been charged in 2008 for fraud. First we also need investigative reportes to put Comwave fraudulent practices into the media, Facebook, Twitter, YOU TUBE and newspapers and Community TV channels. etc.

  • Do
      16th of Jul, 2013
    0 Votes

    I had Comwave and got rid of them, they have very poor service. They are con-artists and want money all the time. I paid them $229.64, hardly had any service with the internet and phone at all. They sent me another bill for $37.91 plus $100.00 and they aren't going to get it out of me at all. I needed a phone bad because of an emergency and nothing at all, family was calling me and nothing and it said out of service or unavailable. I never signed a contract with them, they went into my bank account and took money out. I phoned them and said they had no right in doing that, they didn't have my permission and they said they did...I blasted them out. I stopped payment and now it tells them no existing account, looks good on them. I don't recommend Comwave at all to anyone, they scam people.
    Donna S

  • Do
      16th of Jul, 2013
    0 Votes

    I did have comwave, cancelled since I had so many problems with them. They are con-artists, always wanting money, money and more money. I've hardly had any service at all with the internet and phone in least then a month, fed up with comwave and cancelled. I've paid them $229.64 in full and they still send me bills for $37.91 plus $100.00, I'm not paying any more money to them scam artists. I needed a phone because of emergency and when my family called it said I was not available or not in service after all I paid to them. I don't recommend comwave to anyone, they scam money out of people. People don't need to be treated like that and their are millions of complaints about their company. I have a much better service now and happy since I got rid of comwave.
    Donna Saunders

  • Co
      15th of Sep, 2013
    0 Votes

    Holy c***! And Comwave has an A rating from the Better Business Bureau! WHAT is going on? Pre-authorized credit card billing should be barred by law. Bell and Cogeco don't do that and they're doing fine. Someone should make and post a list of all the telephone companies that DON'T do that. Then people could choose off that list and not waste time with ads for the skeevy pickpocket companies. I read Terms of Service first now. Maybe Consumer Reports should do it as penance for glowingly recommending Ooma without checking the company's business practices.

  • Co
      15th of Sep, 2013
    0 Votes

    Thank you everybody for helping me dodge this horror. The whole time I was reading these posts there were Comwave commercials playing on this website. Very tasteful. Comwave has an A rating with the Better Business Bureau! Pre-authorized credit card billing and Bank account WITHDRAWALS should be illegal.

  • Vw
      4th of Jan, 2014
    0 Votes

    over billed me on my home phone. I paid for a the $5 unlimited USA calling from my home phone. They have now charged me 16.00 in long distance calling to the USA

    Dont use them at all.

Post your comment