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Commonwealth Bank / Closed bank account without notice

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The Commonwealth Bank canceled a 10 year old personal account without warning or notice because of a $10 overdraft resulting from bank fees.

My partner has had a personal bank account with Commonwealth Bank for a over 10 years. We have been overseas for a couple of years. Less than two months she received a replacement debit card for this account. She is going to Australia shortly for a visit, so we transferred some money from another bank for the trip. We've done this before without a problem.

When we went to check whether the funds had arrived, her internet banking page tells her the page doesn't exist! We couldn't believe it. We hadn't closed the account. When we rang the customer service number, we were told that they canceled it because it was overdrawn. It was overdrawn because of their bank fees. They did not warn us they were going to close the account. They did not notify us once the account was closed. The representative explained that it was not there policy to notify the customer.

Meanwhile, thousands of dollars of electronically transferred funds are in limbo. They were unable to assist us, or even explain clearly to us what would happen to these funds.

Other banks with which we have accounts do not cancel our accounts when they are overdrawn. They charge us fees, charge us interest, fair enough. They don't close our accounts.

We have similar problems with the Commonwealth Bank in the past, and for a number of years have stuck with them. As expatriates, it is always a little more difficult for us to deal with issues as they come up. Our other banks have always bent over backwards to help us each time. All our dealings with the Commonwealth Bank have always been difficult. There customer service has always been bureaucratic and unhelpful, even rude at times. We are in the process of putting a complaint in to the banking ombudsman http://www.bfso.org.au/ I would not recommend anyone open a business or personal bank account with the Commonwealth Bank, and we will recommending that our friends and families close any existing accounts they may have. The Commonwealth Bank of Australia does not care for its customers, and provides only the poorest level of customer service.


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A  9th of Mar, 2009 by 
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This is an outrage. I myself has had my bank account closed for no reason whatsoever, and since when I don't know! I had lost my bankcard so I went to request a new one. The lady said that my account had been closed/ cancelled. What I want to know is what happened to my money that was in the bank, which was probably about $500. And this is the account that my money is supposed to go to for my scholarship.

Commonwealth Bank did not try to remedy this problem. The lady said they would reopen my account, but did not explain where my money went.

I feel upset and distraught about this, like you. I plan to open an account with a new bank altogether.
A  13th of Mar, 2011 by 
Agree Disagree 0 Votes
I had the same thing happen. I went to use my netbank saver account to transfer some money into and it was gone in my netbanking. I went into a branch and they told me they can close down an account if it has not been used in 30 days. What a pack of **********. So I had to open another.

The new commonwealth marketing campaign should be "DETERMINED TO PISS YOU OFF!!!"

It sums up everything wrong about this bank.

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Bankwest / Commonwealth Bank Of Australia Logo Bankwest / Commonwealth Bank Of Australia
Customer Care Service
PO Box E237 Perth WA
Western Australia
Australia - 6841
+61 894 492 840
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