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Comcast Cable


unauthorized charges (pay per view)

Complaint Rating:  75 % with 8 votes
75% 8
Contact information:
Comcast Cable
Spokane, Washington
United States
I opened my Comcast bill rec'd today, 10/19/09 date on bill. I saw the total amount owing of 635.38 for two months. I was shocked. There are 14 porno movies charged on this bill. The dates are Sun 9/27, from 6:30am to 2:30 pm, Mon, 9/28 8pm to 10pm, Tues 9/29 6am, Wed, 9/30 12pm, Thurs, 10/4 6amto 1:49pm. I immediately called customer service, complaining that I did not order these movies. I am a single 45yr old mother with a 12 yr old son. I do not have a husband or a boyfriend and no other males in my household. My 12 yr old does not even know what pornos are. Many of the orders were during the week when I was at work (M-F 8-5) and my son was at school. I asked if there was any way somebody was getting into my cable from a remote location, they stated that is impossible. I asked because I live in an apt. complex, they stated the movies were ordered from my home, all of them off of my DVR in my living rm. I live in a 2 bdr apt and there is no way these would have been ordered in my presence. The charges on Sunday, 9/27 had to have been done in my presence and they were not. I watch football all day on Sundays, my son was not at home that day, he was at a friend's home. I told them this and that nobody was at home during the daytime hours that week and they insisted again that it came from my home. Of course, images of some pervert breaking into my home and ordering pornos while we were gone came to mind, they stated again there was no other way any breach on their end happened. I have found information that there are illegal black boxes that are sold and all the criminals need to do is look up codes on a website and they can then get into someone's cable, including ordering pay per view. Comcast is not taking my complaint seriously, I am afraid now that someone is breaking into my home while we are not here because they refuse to acknowledge that it could be any sort of illegal activity. I heard a story from one rep at Comcast (my 2nd or 3rd call) that there was only one other similiar complaint he had personal knowledge of and that was when he states the husband admitted to ordering the porn movies. I insisted over and over again that there is no male in my household other than my 12 yr old son, I felt as if they were implying silently that perhaps my 12 yr old 7th grader was ordering the porn without my knowledge, in my small 2 bdr apt. There were also some charges on my 9/19 bill from 8/22, four movies. I did not pay attention to my 9/19 bill or I would have complained earlier. They stated there was no way they could remove the charges, insisting they were mine. They did tell me how to put a block on the pay per view, which I did. I asked to speak to a supervisor, they stated there was no supervisor present. I asked for a phone # to file a complaint, they stated there is no number for this but I can fax verification of where I and my son were during some of the charges (work and school) and I could also include a complaint with the faxed information and I could write to the "executive" customer care in Fife, Wa. So, I have to jump through all sorts of hoops to get them to investigate this. I have called the Sheriff today and left a vm for his assistant to contact me. I would appreciate an investigation to determine if I have a pervert in my home or if it is on Comcast. I want these charges removed, I refuse to pay for someone else's filth. I would appreciate if Comcast would take this seriously and not imply that it was my12 yr old son or that I am being dishonest. I know, through internet searches, that Comcast is aware of the illegal activity in regards to stolen cable and unauthorized charges, but they are not about to take any accountability for this, instead they make their faithful, long term customers feel as if they are at fault. Please review this as quickly as possible. Thank you for your time.
Complaint comments Comments (34) Complaint country United States Complaint category Unauthorized Charges


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N  27th of Jan, 2009 by    0 Votes

Comcast Cable - Rip off company
Comcast Cable
United States

I have contacted Comcast 'customer service' 4 times via telephone and once through their on-line chat system to solve this billing issue with no success. My family was without cable/internet services for 15 days following Hurricane Ike. To this date, Comcast has credited our account for approximately 4 days and Comcast is refusing further credit.
N  28th of Jan, 2009 by    0 Votes

Comcast Cable - Rebate Scam
Comcast Cable
New Jersey
United States

Ordered HD Cable, High speed Int. and telephone service. $125.00 was promised in rebates. No confirmation number was ever received. No traceability as to who sold service. Just a big runaround. Comcast is not truthful. They mislead their customers and have no regard for their interests.

Rich Ellingham
N  24th of Feb, 2009 by    0 Votes

Comcast Cable - bogus charges
United States

Comcast cable really put it to me on billing me AFTER I requested disconnection.Also billed me for unreturned modems that I DID return. They sent me to a very rude collection agent. They still claim more owed then I really do. Companies get too big and don't care.
N  5th of Jun, 2009 by    0 Votes

Comcast Cable - Not being truthful
9360 s.w. 132 street
United States
Phone: 3052550665

They stated that you DO Not have to do anything when they change over on June 12th to digital. Wrong!!! you will lose lots of station that you are paying for unless you get a digital box.

Cost $99.00 for delivery of box and instalation
Cost &35.00 if you have the box and they install it.
Please Email me or call
N  12th of Jun, 2009 by    0 Votes
Terrible customer service. Placed on hold for almost two hours.
A  22nd of Jul, 2009 by    0 Votes
I also got charged for a modem that I returned 4 years ago, just now after I cancelled my service. Now it is on my credit. No one will address my problem at Comcast. How many others are getting these bogus modem charges? Let me know. neilschuler1@yahoo.com Someone needs to stop Comcast from preying on helpless customers.
A  4th of Aug, 2009 by    +1 Votes
Its not enough said towards this matter this munipulation needs to stop, hidden charges and so called mistakes are plainly misleading and stealing and should be punishable by law.#$#% comcast.
A  14th of Aug, 2009 by    0 Votes
I signed up for Comcast internet and was assured I qualified for the $75 rebate. I turned in all the paperwork and just checked what is the status of my rebate, and the message in internet says "Household Limit Exceeded." I never got the rebate. What does this phrase even mean? I have never received any other rebates from Comcast. I was going to sign up for the phone service, but now I feel I will get cheated again.

What do I do now? I feel I was led on by Comcasst, although I have had good Internet reception. But I signed up expecting the rebate.

Linda Lindert
A  16th of Oct, 2009 by    0 Votes
I also am waiting for 125.00 from Oct 2008. After complaining to comcast, I recieved a phone call to say check was returned to them as wrong address. after verifing address three months ago still no check. Does anyone ever recieve rebate from comcast?

Linda Farster
N  24th of Oct, 2009 by    +3 Votes
I find it hilarious that you make it a point to say that no other males live in your home with the assumption that only a male would order porn.

Anyway, your son did it.
N  24th of Oct, 2009 by    -4 Votes
You must be a man! How stupid can you be? I know what goes on in my house, and excuse me for not stating that I do not watch this filth, but if you were smart enough to read my statement and not smart enough to figure this out, then that is your own stupidity! Once again, I know my 12 yr old and he is not perverted or into that and I know everything that goes on under my own roof. I do not leave my child alone and the dates/times of when the movies were ordered make it impossible for him to have done this. I will prove that to the cable company, but why am I required to defend my honor and the innocence of my child because some damned huge company does not want to acknowledge that this could be something going on that they need to investigate? Why is it that the customer is the one judged, disrespected and made to defend their family when they have done nothing wrong? In case I failed to state so ignorant people such as yourself can understand, I live alone with my son, there are no other people, male, female or otherwise that have access to my cable services. So laugh away, you ignorant fool, but when it happens to your sister, mother or some other innocent member of your family (could even be a male relative!) and they are accusing an innocent child of this typeof behavior in your own family, then perhaps you will understand. Unbelievable, what is wrong with people today that they automatically jump to the conclusion that a 7th grader who is very carefully monitored, would be so perverted. You are sick and you probably enjoy these types of movies (movies is too much of a compliment for the filth), and you probably started at the age of 12 but I guarantee you my son does not. I am not a stupid women, I go through my life with my eyes wide open. I have worked in a welfare office for 11 yrs dealing with every type of person you can imagine. I will never be a blind mother. So, take your opinions and you know what you can do with them.

If there is anybody out there that this has happened to, any type of unauthorized pay per views on your bill, please respond. Thank you.
N  20th of Sep, 2017 by    0 Votes
@disrespected I have now been charged 4 times for an unnamed "on demand movie" I have contacted Comcast each time it happened and asked to be credited the fees back (who has an extra $9.99 for services not rendered?) I cannot figure out how this is happening, as it happens middle of the night for us, and for the first 3 charges, my Comcast remote did not have batteries in, and my TV remote was incapable of doing anything with the cable such as charging or even changing the cable channel. So tell me, how in the heck is anyone in my household ordering this crap??? So far, they have refunded 2 of the 4 charges, I am currently on chat at work with an "agent" to try and resolve the latest BS charge.
D  25th of Oct, 2009 by    +3 Votes
"You must be a man! How stupid can you be?"

Hahaha ^

Yeah, your son definitely did it.
D  25th of Oct, 2009 by    +1 Votes
Ma'am, you are an idiot.

Please kill yourself now.
D  25th of Oct, 2009 by    +1 Votes
Lady, you sound like a blabbering ###. I love how one person's simple comment has caused you to pound out a long paragraph of stuff nobody cares about.

And yes, I'm sure the story about the pervert breaking into your apartment just to watch porn is a plausible explanation, you fool. Anyway, I hope you have $635.38.
D  25th of Oct, 2009 by    +2 Votes
By the way, your son did it.
N  27th of Jan, 2010 by    0 Votes
i dont think your crazy at all! my mom had the same problem she lives by herself and she didnt order them and the charges are like 2:30 2:35 2:40 etc.. we called customer service and the lady said dont say anything but comcast does charge for ### u dont pay for. this is completely insane and its always pornos too! its nothing else makes no sence...
N  16th of Feb, 2010 by    0 Votes

Comcast Cable - Making money with no concern about its customers financial situations
United States

The service is fine but the reason for continuing price increases makes no since to me. The world is having money problems but this company is still making money with no concern about its customers financial situations.
N  2nd of May, 2010 by    +1 Votes
I entered into a contract with them last year; where I was to have the existing service for 2 years--the first years was to be a little under 50 dollars and the second year was to be 57 dollars now their telling me that the contract did not include all the channels associated within the contract. so another words I would be paying under 50 dollars for all the channels for one year then lose alot of channels and pay 57 dollars the second year no one wouldve agreed to that. ill see if they intend to remove the channels next month (June) if so im going to file a complaint with the better business bureau and the ftc if anyone else is aware of this issue associated with them I suggest you do the same!! as well the original poster of this complaint!! These companies do anything to make a buck at the expense of losing customers! I will definitely never go back to comcast if that happens!!!
A  9th of Jun, 2010 by    +2 Votes
Comcast is a despicable Company, Their employees, Contractors, and customers all agree, so why cant we get rid of this piece of dung! Maybe we need to destroy all of their operating equipment? Its about time for these folks to go down!
N  21st of Jul, 2010 by    +1 Votes
I noticed that I was being charged for PPV not ordered and called Comcast. The CS woman was very helpful and helped me put a lock on those channels secured with a 4 digit pin.

The following month, 3 more PPV charges showed up on my bill. I called Comcast again and this CS representative was very helpful as well. She credited me back the charges and gave me a no fail solution to the non ordered PPV charges.

All you have to do is call Comcast and tell them that you want to set your PPV credit limit to ZERO! She then said that even if someone got a hold of your 4 digit pin #...they still could not order any PPV.

The only way to order PPV after this point would be to go to the local comcast office to order and/or increase your PPV credit limit.

I hope this info helps all of you that have problems with PPV showing up on your bill. :-)

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