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CitiMortgage / freaking nightmare!!!

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I have been reading all of the complaints against Citimortgage. What a relief to know that this company is awful and I am not the only person experiencing horrible customer service. I am going to do my best to take this as high as possible and find someone to help us. We, like most families experienced a job loss. Applied for "Obama's homeowner's help" in March, as soon as we figured we wouldn't be able to pay. No response or call. Finally, at end of March, called to see status and they said we didn't qualify and that we needed to be 3 months or more behind. Well, who really wants to wait till that happens. Finally got someone who said we qualified for repayment program, but she never noted the account of what she offered us, so we had to do another program that cost more money. Same thing as everyone else complaining...being transferred around for HOURS, being lied to, paying late fees, delinquency fees, and getting it reported to credit bureau. Then, when we call to see why, because we were told under the payment plan they don't do any of that, they said they fix it. Then we find out they haven't and they said representative didn't notate account, then the next rep says, they lied to us and theres nothing they can do. Then we get someone who says they fixed it, but thats what the 15 OTHER reps told us for that last 2 months! Oh and on repayment programs, they don't post your payments til your fully caught up. I agree with whoever said no wonder homes are getting foreclosed, because they give up. They get the run around and NO HELP!!! Also, I've done my research on CEO of Citimtg and no wonder you only get a person in India, that can't even say your name, maybe because the CEO is from INDIA and went to school there! If anyone knows who can help my family please tell me. My husband says if our home gets foreclosed because of this he is going to destroy the inside because it's HIS home and hopes Citi won't get crap for it!! The reps for Citi don't even deserve a job because they are so so horrible. Words can't explain what we have been through and we have done what we need. I have fax confirmations, names and ID# of reps, days and times we call, and still no one can get things on our account straight!


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A  21st of Sep, 2009 by 
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We agree with you completely on the Citi Mortgage NIGHTMARE... and to think our government bailed them out with our money is even more frustrating. We have been going through the modification paperwork only to find a big IF you qualify after making your 3 months of trial period payments on time. Then there is no promise that your payments won't be higher then they were before the modification...what modification. I have been reading through all the complaints about Citi Mortgage and I can't believe that they get away with this kind of nonscence. They also want to escrow in our taxes and ins. with our payment and to be honest...they can't even take care of our mortgage let alone the taxes and ins. It is obvious that someone in higher places then us little homeowners needs to do something about this problem that we are ALL having with them. Minnesota Stressed

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CitiMortgage Logo CitiMortgage
Customer Service
P.O. Box 6728
Sioux Falls
South Dakota
United States - 57117-6728
+1 800 283 7918
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