Citifinancial / Repossession
Like many others we took out a loan with Citifinancial, using our vehicle (which was paid off) for collateral. We were never late on a payment for 1 and 1/2 years. We had some emergencies and missed one payment. Before thirty days were up we dropped two months payment off at the local office, the latter before the due date. A week or so later we got a call from Citifinancial wanting to know where our payment was. We told them it had been dropped of and the representative said they would note the account. The check was probably sent to their office in California and had not been received yet. The check never cleared our bank. We were called by "Tish" the manager and told we could come in and do a deferred payment. We went to the office on a Saturday and gave them another check and signed more papers. While we were in the office we heard two other representatives giving some poor suckers the same song and dance they gave us - "bring the vehicle in and the title and you and your husband need to be present to sign the papers..." They do this, so they can screw up both spouses credit. Our check was presented before our deposit was posted and was returned. We received a letter from them a week later stating we had to pay the returned check plus an nsf fee of 30.00. The next Saturday my husband dropped another payment off for the payment and the fees. Tish called before he even got home and said it was unacceptable, they could not accept a check for a returned check. Before we could even go to the bank and get cash on Monday, Tish left a message on our home recorder (we were at work) saying we had to come in today and take care of this to avoid repossession. She stated we could refinance and not have a payment due for a month. We made an appointment to go in on Tuesday and sign the papers...we walked out to go to work Tuesday morning to find our vehicle gone. A call to their office informed us it had been repossessed. We called too late in the day to get the repossession stopped. We had financial information in that vehicle along with other personal property. Now they are telling us we have to pay them $468, with interest accruing DAILY and pay another $300. for the towing plus $10.00 per day storage fee and will not tell us where the car is until we pay them - CASH. We cannot pay them almost $1000.00 until we get paid. Meantime the fees keep adding up. Called the Citifinancial office to find out if we could get our personal property and Tamara told us she couldn't give us that information but the "people they use are professionals" and proceeded to tell me how they have one vehicle at a certain towing lot, another at another, and still another in another part of town. Doesn't this fall under the Privacy Act? Apparently they are reposing a lot of cars these days. How do they expect us to pay any other bills if they keep piling on charges. We have told them they can keep the vehicle. This company takes huge advantage of working class people in an already struggling economy. I will tell everyone I know to never do business with Citfinancial.
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