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CitiFinancial / Branch manager being very rude and not nice at all.

Louisville, KY, United States
I recently called to try to get my account caught up. I have been in the hospital for 2 months and was real sick prior to the hospital stay. She very rudely went on to tell me I wasn't who I said I was even after I verified all the info she needed. Saying that I didn't sound like a 70 year old woman. Since when could a persons age be determined thru the phone receiver. Why else would I call to try and get my account straightened out. If I were not to be Irene sparks I sure wouldn't call to pay someone else's bill. She was the branch manager at the Louisville, ky. Office.
Feb 22, 2017

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CitiFinancial Servicing Logo CitiFinancial Servicing
Customer Service
Overall Satisfaction Rating

199 Reviews
6400 Las Colinas Blvd., Mail Stop CC2-109
United States - 75039
+1 800 922 6235
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