Citibank / over charged for checking account

Dear sir or madam
In error, I was being charged a $25.00 monthly fee for my Citibank checking account, I've had a checking account with Citibank for over twenty years, I went to two NYC branches to resolve this matter, and either branch had a manager on duty. United Nations branch on 1st Avenue and 49th street, and 3rd Avenue and 46th. This I found very frustrating. I was told by personal Banker Mr. Nerys Feliz that he can ONLY reimburse for two months. I would have to make a complaint to be reimbursed in full. With no fault of mine that I was put in the wrong checking bracket. I just wish I had caught this much earlier. Yes, I meet ALL qualifications for free checking. I've had direct deposit with Citibank for more than 20 years, and I pay all my bills on line and I'm sixty two years of age. As a customer of Citibank I don't believe I'm asking for too much. Please Help ... Thanking you in advance.

Sincerely, Mary Jones

May 30, 2018

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