Citibank
reviews and complaints

Dear Sir/Madam,
I am currently in a transaction involving the sale of my timeshare in Mexico which I have come to believe is a scam. I have unfortunately paid amounts towards this transaction already but now that I am being ask to pay more I have come to realization that this is indeed a scam. I am being asked to transfer funds to an account in Mexico through Citibank, the Mexican Bank's correspondent bank.

American Banks through which these transaction are being transferred should be taking some kind of responsibility as it seems these Mexican Banks are conducting business for criminal elements in Mexico who are scamming money out of American citizens and are using American banks such as Citibank to conduct these nefarious activities.

The following is the instructions I have been given to transfer the funds.
CITIBANK NA - [protected] swift CITIUS33
Bene bank CIBANCO SA swift CIMXMXMM
ffc GRUPO BANSISA SA DE CV
act no. [protected].

I am hereby requesting that CITIBANK look into this bank and the payments that are being made through this bank and this account.

I can provide copy of other documents received from the Mexican counterpart upon request.

I am sincerely yours,
Sonia Earle email- [protected]@gmail.com
259-52 149th Avenue
Rosedale Queens
New York 11422

I tried to open and account on line, I get through all my personal details and the online system shuts down. Not a good feeling to have all that personal info possibly hanging out there. So I called the 800 number and the lady told me it was not available in Missouri, but it was right on the post card that I received. She said she would have a supervisor give me a call. That never happened. I then called on July 14th, "called in" to open the account. The guy took all my information and I gave him my routing number and account to pull $200, 000.00 out of my US Bank account. That never happened. I called on July 24th and just then for the first time they tell me I need to send in my drivers license and utility bills. I do that and the money still isn't pulled from my account. Now I just hung up with a supervisor and she keeps asking was this opened at a branch. It wasn't, but she cannot pull up info as it show from a branch. Never had a harder time trying to open an account and deposit $200, 000.00. If Citi does not have an onboarding process figured out by now...I just don't know what to say. Just pitiful

I am writing this letter of complaint to inform Citibank as to why I will be canceling my Thank You Preferred card (2541).
My prior card (1580) had unauthorized charges of $301.00 on March 6th, 2018 for a Delta flight and $17.31 for Priceline, both of which I disputed and my account was credited. This should have been the end of the disputed charges and I saw the credit on my April statement .
I then noticed on my June statement (current card 2541) that I received credits for 2 Delta flights for $860.61 and 240.40, neither of which I had disputed. I called the Dispute Center on 6/22 and asked that the money be replaced as a charge because I did not dispute these charges.
I then noticed that Expedia had cancelled my $860 flight to Europe because of the mistake that Citibank made by removing charges I did not dispute.
After hours on the phone with Delta and Expedia, I was finally able to get on a flight to Europe--but now for $1179 which was $318.39 MORE than my original flight which Citibank mistakenly canceled and I was unable to get on the same flight as my traveling companion, leaving me with a 13 hour flight alone from Europe. I had to then change the flight from JFK to Tampa as well, which now makes me take a Taxi to my destination because I am arriving so late.
This may not seem so severe to you, but because of these two charges which were never in dispute, I have had many hours of unnecessary distress and worry as well as extra charges for my ticket.
I did call and make a formal complaint and the supervisor at the time, Eric Diaz was very courteous and promised to relay my complaint to his superiors. However, since I have heard nothing from anyone about this error, I will be canceling my card and filing a formal complaint with the Consumer Protection Agency and the Better Business Bureau.
Laura Davis
[protected]@yahoo.com

The foreign customer service representatives for Citibank credit card refuse to activate our
credit card. The foreign customer service representatives do not speak nor understand
english and read from a script that does not answer your questions. When confronted with
their lack of english language skills they simply hang up the phone. Citibank needs to be
fined another $ 770 million dollars for their continued credit card fraud, SCAMS. They
issued my spouse and I ( joint account as authorized user ). Both cards have the exact same
account number and security code. We called to activate and the foreign representatives
were unable to activate. They tried to send text to both our phones as listed when we
applied but the said there system would not allow it. I tried to activate online but their
website was not functioning properly. We told the foreign representatives to close the
account but they refused to close account. HORRIBLE foreign customer service or I should
say that Citibank is committing consumer fraud by BAIT AND SWITCH tactics by issuing
credit cards only to not activate them. We received the welcome kit in the U. S. Mail as well
as an email congratulating us that we are now members of Citibank thank you preferred
credit card. Citibank is corrupt and a complete joke. As soon as we pay off the Macy's credit
card we will close it since Citibank has something to do with it. Also, we no longer shop at
Costco since Citibank screwed up their credit cards. Please fine Citibank another $ 770
million dollars.

My name is Stefan Simkovics and have an account with HSBC in the US. I completed an online wire transfer from the US to MEINL Bank in Vienna/ Austria. After 3 weeks, endless mail and chats, the transferred funds reappeared back on my US Account. Reason: Citibank which is the Bank to process the transfer returned the funds because of INTERNAL POLICY! HSBC can not garantie any futur transfers and can not explain WHY as apparently INTERNAL POLICY will not disclosed. Please be so kind and help me with problematic and aggravating situation.
Thank you and kind regards,
Stefan Simkovics
Mobile + [protected]
[protected]@gmail.com

Today I have received an email and notification in my cellphone about a transaction I've never done on July 30, 2018 with Cebu Air IPG. I called citibank and told them about this transaction, but according to the citibank operator I have to make a personal report.
So, please Cancell a transaction using Master Card Citibank, xxxx 7398 (name in the card is Tulus Humintar).

I cannot activate the card. They claim a fraud alert was placed on the account with a zero dollar balance. I called twice and got handed off like a football to another person. I guess you just issue cards to look at and don't expect anyone to use them. I tried making a purchase on the old card which does not expire until the end of July 2018 and it was declined.

We are going cancel this card FOREVER.

Today I went to the Fifth Ave. and 37th street branch to enquire about rate and promotional rate for the savings accounts. My concern was a very low rate on my existing savings account. The branch person directed me to a personal banker (Thomas P. mcDonnell, NMLS IS 1547015) to discuss my situation. Right from the start this person talked me down and tried to convinced me that Citi rates are competitive (where obviously 6bps rate when the Fed is at 2% is not). He didn't try to talk about existing promotion and just said that i could close my account if not happy...which i did. His attitude is unacceptable, his arrogance was the worst, he probably forgot who the customer was. I am a long time international Citibank customer and they have lost me because of this arrogant young man. Happy to be contacted for details.

I am extremely disappointed with the service i received today July 24th 2018 2:05pm today at the CITIbank located in Lynbrook, Long Island, NY.

I went to cash a personal cheque at that branch and the service from the cashier was very inexcusable and unprofessional to say the least, I presented my ID and the cheque to be cash, the cashier decided to look at me then the cheque about 4 times before then asking me for proof of my address, which i have never done before seeing i am a non-client to the bank, i only have to on many occasions just write my address on the paper they provided and my number from other branches.

The cashier called another cashier and after reviewing the account, notes on the account indicated that i had changed cheques from that account before but still, she refused to changed the cheque, she waiting about 3mins looking at the account still, then got up from her post when in the back of the office then returned and told me that, they dont change personal cheques for that amount of money and also that the payto column writing does not match the other hand writing on the cheque so go back to the person that wrote the cheque and get them to write yet another cheque but with all the same hand written,

I left the bank, called the client that wrote me the cheque to clarify if anyone from the bank called to verify the cheque so it would have been approved and changed without incident, the client told me no one called from the bank, i decided then to call back the CitiBank in lynbrook to speak to a manager or a supervisor to explain to me why if previous cheque written to me with my name in the pay to line and they reminding parts of the cheque has already been sign by my client have been verified and change without all this runaround, why the hassle at this lynbrook location, that was my biggest mistake the supposed to be supervisor i was placed to explain my grievance too, ignored all i was trying to say, over talked me and to make matters worse decided to laugh while trying not to be listening to and even place the phone out of her hand while i tried explaining myself to her.
All that cashier needed to do, was to call the person on the cheque like what have been done in the past at other branches, speak to the person to verify that the cheque and all information was true and not fraudulent and asked any questions she had to validate it before cashing it, she did none of these things and the purpose of the cheque being written to be was to purchase equipment for the client to start a job for them.

If this is truly the way that Citibank in lynbrook has been taught to handle non-client customers this is one branch i will never be going to again and taking this matter further as the treatment i receieved was uncalled for and extremely unprofessional even after i called back and tried to get better clarity on the situation which occured in the bank,

citicard has sent me repeatedly" act now before its too late"preselected offers. actually have 3 in last 3 months.so after much hesitation I decided to apply . only to be denied therefore lowering my credit score by increasing my hard inquiries! I have been trying to improve my credit score 648 right now, not lower it! thanks a bunch Citicard .why bother sending these?

On 07/14 my wife Yulia Loginova applied on CitiBank account in San Pablo CA branch. There was some question about her Permanent resident status and Citi manager (first name Florina) wanted to submit Yulia's documents to Central office for acceptance. Florina promised to reply ASAP. She called me back on Monday (07/16) and mentioned that the answer was not ready. No communication since. I called twice to the San Pablo branch this morning (07/18) and each time clerk promised me to call back. Never happened.
If Citi wants to refuse her application I will be glad to know the reason. And understand why clerks from this branch do tot keep promise to reply. I have to involve third party for this dispute because Citibank doesn't communicate.

I have rollover IRA with Citibank RPS in San Antonio, Texas. Since June 11, 2018 sent via certified letter corresponding closure of the account and check sent. I returned to USA from deployment; discover on July 6, 2018 no check was sent. On July 9 Spoke with several employees mainly female all alleging "do not speak any English or very little English and could not help me."

More so spoke with male supervisors could not help; only relief cam from female, supervisor who expedited my request for payment over a week ago but still have not received a check. It appears each time my request was made to expedite the predominantly Hispanic workforce or employees delayed the payment, alleging documents not legible, can no hear you on the phone, do not speak any English, laundry lists of alibis to numerous to mention . I have escalated to corporate my complaints with police report Citi "improperly withholding" funds is retaliatory conduct.

On May 22, called Citibank due to possible fraud in my account. After speaking to dispute department they blocked card and opened an investigation. After doing more research on my end I realized this was an error on my part so within 15 minutes I contacted disputed team back and cancelled my dispute. This was a transaction I made for reservation to hotel. I was told disputes will be cancelled but new card had to be re issued. At this point I assumed and was assured by the bank that there would no longer Be any issues. On Friday, May 25 my account was debited for my reservation and assumed all was well. On Tuesday, May 29 my account was credited back. I then received a call from the hotel I was staying at saying the bank asked for a charge back. I called the bank again and told them the situation I was told that I should call the hotel back and provide the new card number as the funds were sent back to my account. On June 11 the funds were deducted from my account and thought all is well. Then in June 15th another debit for the amount was taken from my account. I called th bank back and then spoke to supervisor josh whom seem to get it and reopened my investigation as the funds were linked to the other card but both cards are from the same account. I was again assured at this time that all was well and the the investigation was reopened. We even contacted the hotel and they advised that yes they see two deposits for me. I was given a provisional credit on June 20 and was assured that all was taken care of again. Then here we are now in July and the funds were then again debited from my account. During this time I spoke to numerous supervisors first Mihca whom was extremely rude and did not want to listen to my situation. At this point I was frustrated and spent over and hour trying to explain to here the situation. I had to force her to listen and tell her about herself having to use curse words because she was adamant that she was correct and I was not due anything. I made her call the hotel and they too said they have two deposits from me. One from the first card and second from the new card. I filed a formal complaint about her because she too promised and assured me she would follow through. I called her numerous times and the associate assisting me told me that she would call me back in 30 minutes. And never did. She never called the merchant because I called them directly to confirm and they said she never followed through. I spoke to josh whom seemed like he understood but a month later I'm still battling this issue. I spoke to another supervisor Cristina who too promised and assured me she will follow through and call me back with updates. That never happened. I spoke to supervisor Lourdes today and she put me on hold to speak to Cristina and then hung up on me after she too would hand hold the situation and follow up. Not a call back. Lastly I spoke to anither supervisor Ella who too said she is in contact with Josh, Cristina and the disputed department on getting my situation resolved and let's see if she follows through. This has been an ongoing situation that has been occurring since May 22. I have a mortgage payment that is in process and with their error it puts me in the negative. Absolute disappointment, the worse follow through and customer service. This has been a nightmare.

me and my business partner traveled from europe to california to open our corporate account in citi bank. we visited a branch in sherman oaks twice in may 2018 to open our corporate account for [removed], our us edtech company.
we provided all the required materials to lucie derohanessian, a citi bank employee, a banker. we were ensured all was good by lucie [removed] and left for europe
since then our emails and phone calls to lucie [removed] and the branch have been ignored and the importance of the account opening was totally disregaded.
we request the account opening as soon as possible. all the information provided by us to lucie could be verified via yellowpages.com as lucie requested. would you be so kind and help us finish the account opening, please? we have been kept in the dark for more than a month now. thank you so much. have a great day. looking forward to hearing from you soon. [removed]

This is me Rohis Sangroula. Actually, I have a account in Citibank, both debit and credit. But, since I was unaware about the monthly minimum payment due. So, I couldn't pay the due on time. I thought within a year I have to pay all the amount, but I was so totally wrong, which I didn't realize before.And, now the minimum payment I have to pay is around 270$, which is way too much, though I'll pay it some time later before due date. But, for now can you please reconsider about the minimum payment due, I don't have any other complaints but this. So, I would be really happy and satisfied if you only reconsider it and give me a chance to prove myself.
Thank you,

We converted 3092.00 us to 2500.00 euros came to the schaumburg branch in s sealed envelope handed to us not counted by teller and not gone over for counterfeit euros we are senior citizens first trip to Europe trusted the bank opened the envelope 2400.0o euros went back to the bank right away they counted came up to 2400.0o also spoke to the manager he went away to view a tape and went on to tell us they counted out 2500.00 very cold and said we can't help your have been a customer for over 30 years and that was how we were treated we went to the federal bank commission this is over their 100.0o mistake Citibank made we are waiting for a complete investigation this is a big problem maybe channel 5 can help us also but under the circumstances we will be considering closing the account and make sure we tell everyone about Citibank you have a thief working for your organization not good

i applied a personal loan of 5lacs, i received a call from citibank hyderabad to deposit rs 25000/ in fvour of hsbccanara ins ashiana, afterwards they demanded 30000/ 20000/20500/17100/10000/14500/24500/ in favour of hsbcobc insuranc ashiana, i paid the amount from my a/c, neither i received the loan nor the refund, oac nb 642137 and refund nb provided by the citibank is in2658citi, kindly solve as i am in urgent need of funds

Since December last year, I have been receiving letters and notices that my account will be blocked if I do not contact the bank. I have been contacting the bank from December to today at least 2 times a month. And every time I called I spoke to a different operator and they all did not know what it was about and they had no record of all the times I got in touch with the bank for the same problem, and they all told me that there was nothing wrong with my account that was for me to disregard the warnings. However, at the beginning of this month, my account was blocked preventing me from accessing it for 3 weeks. I have been calling desperately all these days to unlock my account, but no operator knew what it was wrong, nor the supervisors knew to answer me why my account was blocked, I requested the immediate unblocking since there was no reason for such a blockage and even that they could not do, also did not know why they were not able to unlock. I have several accounts in automatic debit in my account that was not paid and is now charging me interest, I made a thousand dollar transfer to my account and the bank disappeared with my money. I demand that they take responsibility for all the fees and penalties that they will charge me and they say yes, but now upon entering my account I have seen that they are charging me the fees. This is absurd and a lack of respect for the client, I have never been through so much stress and embarrassment in my life and even more because I owe nothing to the bank at all. I demand a retraction and that all the fees and penalties that are going to be charged to me that the bank arises with all of them. Thank you!

We pay extra for the aadvantage citicard to get the travel insurance protection. On may 20th 2018 my husband had a flight delayed 2 hours resulting in a missed connection, no flights out until the next day, his arrival was delayed 15 hours. The airline claimed it was weather related and did not offer any voucher or even a discount coupon for the hotel that night. Submitted a claim to the citicard insurance for the hotel room under the trip delay protection. The claim was denied because the first flight was not delayed 12 hours. When I pointed out he then missed the connection resulting in a 15 hour trip delay I was told the insurance does not cover missed flights. Not sure how they get away with this, seems like an insurance scam to me. On top of it all they insist a denial letter was mailed 2 weeks ago, we never received it. I called them 2 days ago and was told an adjustor would call me within 2 business days, did not get a call.

Do not count on the travel protection coverage on this card.

Hi Sir,

I am Selvakumar Ramasamy from Malaysia holding credit card. My card was terminated service during my oversea assignment . i wanted to settle full payment but ask for some discount. but Citibank malaysia Branch do not agree for any discount but maintain the month bill. I am unable to make the payment during the time due to need to travel oversea. but after i comeback, the citibank malaysia branch mention i have need to pay extra for the interest since i miss the initial date. Now i need your help to feedback citibank Malaysia to honor the request i have ask for. i cannot keep paying my hard earn money for interest. i will do one time settlement. but need help to reduce the payment amount. Hope i will receive positive feedback. Thank you.

My email ID:[protected]@amat.com
My Contact Number:+[protected]
My ID number:[protected]

From: Manickam, Paarkavi Poongodhi [GCB-OT]
Sent: Thursday, May 17, 2018 9:01 AM
To: '[protected]@AMAT.COM'
Cc: Yaacob, Ajmal Hayati [GCB-OT] ; Pandong, Karen George [GCB-OT]
Subject: Citibank

Dear Mr. Selvakumar Ramasamy,

We referred to your email dated on 24th April 2018 that you will make payment after 8th May 2018. We would appreciate if you could confirm with us when you will make your payment in order us to close monitor your account.

Please be informed the full and final settlement offered is RM7, 700.00 to be paid on or before 25th April 2018. However, we agreed to extend the due date payment until 26th May 2018. This settlement offer shall be null and void if we are not received the payment and credited to your credit card account on or before 26th May 2018.

Should you have further clarifications please don't hesitate to Call Ms. KG at [protected].

Thank you and have a nice day.

Regards;

Nazzalizaaini Mohd Ali
Citibank Berhad
8th Floor BankCard Collections,
165 Jalan Ampang,
50450 Kuala Lumpur.
Tel: [protected]