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1.1 1680 Reviews

Circle K Complaints Summary

54 Resolved
1622 Unresolved
Our verdict: If considering services from Circle K with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Circle K reviews & complaints 1680

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C
1:29 pm EST

Circle K d, sarah

We are out of towner. Stopped by your business to pump gas, use the restroom and itches snacks. My husband asked Sarah about why isn't the machine take his credit card. She said it works for every else. He wanted to run out and check one more time and she accused him of not paying for his sofa refill that is less than $1.00, when I am standing there. Also after my husband left to go outside to double check she continued to make smart comments in front of me. She is rude and have no filter. So we paid for the soda, then left and went to the gas station down the street to fill up our tank. I have been to Circle K many times in many states. This Barstow location that this lady D, Sarah has no customer service at all and so disrespectful. I will go on yelp and give a bad review also. Her attitude was uncalled for.

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K
5:43 am EST

Circle K cleanliness of the building and the employee being nasty dirty

First thing I noticed was the trash bins outside or filled to the top and overflowing. Walked in the door the floor was full of trash everywhere in front of the registers spoiled milk creamer‘s on the machine. Coffee products not full. Countertops sticky rounds the soda and where the coffee products are. The employee had greasy hair and dirty hands. I asked him if he had a busy night and he said at 2 o'clock It died to nothing. I had to use the restroom but with the look of the place I did not I waited till I got home which was 20 minutes away.

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8:36 am EST
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Circle K overcharge for cigarettes

I requested a price quote for a carton of Marlboro cigarettes as they had a promotional sign in the window $4.21/pack if you purchase 2 packs. Ruth was serving me, she started babbling making no sense and never gave me a quote. Instead she proceeded to tell me I couldn't order 20 packs, I had to buy by carton - snatched my coupon from my hand ( I don't always use them if the promotion is better and they won't accept it, they always have in the past) - rang up two cartons giving me instructions on what to do along the way. She was very rude and intimidating, that transaction cost me an additional $30 and I can't reach anyone at the store to report her or get my money back. This all happened at 5:18:19 2-7-19, I've tried 3 times to reach management with no success. I can't believe customers are treated this way, I'm an older woman and disabled. It's intimidating to be out alone at all but it should be safe enough to travel a block in your car, don't you think?

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L
8:24 am EST

Circle K threat towards a minor teenager

My son( 15) went in for a purchase on 2/5/19 at approximately 4 PM. When my son came out from the store, he reported that an employee named Mia bumped into my son and then said: are you going to say excuse me? My son said, you bumped into me. Then the lady reportedly said: I will pop your [censored]. There were witnesses. One customer reportedly said that this grown up should not be threatening a minor. After my son came out, my son, mystlf and his sister went inside to ask the store Manager what occurred. The manager said that the behavior the employee was having was not right, but was ignoring us at the same time. There were several customers in the store. I returned about 3 0 minutes later to speak to the Manager. Her name was Amy. When I asked for her last name, she hesitated and said Walters. She said that Mia left. When I asked what happened, she said that she does not know what took place and that she does not know her full name. Amy did not apologize at all and appeared to not care about the incident. This store was fortunate that the MPD was not involved. After all, an adult physically threatening a child can result in serious consequences. My next step is the BBB in order to get this resolved.

I am waiting on a response.

Patricia Campbell

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9:27 am EST
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Circle K customer service.

This is in continuation of my previous complaint from yesterday, in regards to the racist circle k store employee expressing his dissatisfaction over the taking of the knee by NFl players. The cashier seem to think, that the NFL players should just leave politics out of the game an do there job, well how hypocritical of him to go on a rant about expressing his discontent for them while performing his job at Circle K store while in full uniform. If the Constitution enables the cashier to express himself freely while on his job then why is there a second standard for the NFL players?. Once again the hyprocrisy of his argument was without merit. This is a opportunity to learn from each other difference not silence them. I still feel that Sensitivity training an a follow up on his behavior displayed in a public stance is not appropriate for the company. I would hate to think that Circle K inc.promote such undiversified behavior an tolerance. This is not a good look for the company moving forward in 2019. Yes it's the circle k store located in Winter Haven, Fla on first street, although most if the employees are cordial there, I was shocked to hear such racist antics being uttered out of his mouth while still on the clock, to me a customer. No consideration of how offensive it sounded to a African American men in his late forties who has witnessed discrimination on a first hand basis but never thought it would rear it ugly head at a convenient store .

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12:59 pm EST

Circle K customer service

Hi I'm a frequent shopper at the local Circle k store in Winter Haven, FL on 1street. I was taken back today by the cashier uninvited views on the NFL drama regarding the taken of the knee by the players exercising there rights. The cashier expressed his satisfaction with them kneeling an went on to give me his unwelcomed views on the subject. Me as a African American Man in my late 40's do not need to be lectured to about things the cashier obviously knows anything about. I stated to him that his opinion is a right but he must respect others opinions especially while at work. I would hate to believe that Circle K Store in general promote such negative behavior towards there customers. There's a 7-11 across the street an will take my business of 13 years to a company who doesn't allow there employee's to express or inject there politics onto the customers without there permission. I was truly disappointed this afternoon an wanted to say more but I refrained an thought it best to reach out you guys cause I felt the store Management would sweep it under the rug as misunderstanding when in fact he stood there for over 3 mins expressing his views when all I wanted to do was purchase my order an leave. I hope you can rectify the situation an I recommend sensitive training for the employee at circle k store in Winter Haven on 1street. Thank you.

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Bobby Olson
, US
Feb 04, 2019 10:04 pm EST

I recently bought a vapor pen, I know nothing about them so I let the cashier get it for me and two extra oil cartrides. So they don't fit on the pen, I thought I could exchange them for the right ones . The same LADY WON'T EXCHANGE THEM or even talk about it. To me that just like stealing my money, So it seems they can legally steal my money and get away with it! Phoenix Az. 7th ave. and Baseline

Instead of me giving circle K hundreds or even thousands of dollars each year Ill give them nothing.
No more circle K for me !

Bobby

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K
8:12 am EST
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Circle K stromboli

I live in west virginia i was in morgantown wv down grafton road then moved to adamston wv. Well my problem is can you have the grafton rd circle k call the adamston circle k to teach them how to make the strombolis. I ate them everyday in morgantown now not so much. Adamston circle k has no idea how to make the bread so every stromboli comes out flat and nasty and they dont even serve the italian ham. Would be awesome if you did. Thanks for everything...

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M
10:13 am EST
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Circle K cashier

Hello, I was in one of your locations on Saturday evening Jan. 26, 2019 around 7 pm. There was only one line open with about 7 customers in line. I asked the other cashier if her register was open. She replied "do you see the closed sign on my counter" I asked again if she was open she again replied with the same answer. By this time I was next in line and the other cashier rang me up. I did mention to the rude cashier if she did not like her job to leave and find another one. As I walked out of the store she yelled at me. I did not get her name. She was 4' 11", caucasion, black hair, black frame glasses. Her age around 20 to 23 yrs. She needs to be held accountable for her rude actions. I shop there all the time. My house is just down the street so it is very convienent. I will no longer shop there if she can't improve her customer service. thank you for taking the time to read my complaint.

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6:23 am EST
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Circle K customer service the lady's name was tammie

I came in store earlier in morning around 5:30 to get some tootsie rolls for 50% off. The night shift didn't know price told me to come back at 6 which I did. Showed up at 6:10am
The lady was extremely rude and didn't care to hear my situation. Just said " what is you askin"? I say I just want to know the price with 50% off? Talked to me like im a [censored] Almost didn't by the product. Not going back

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J
3:22 am EST
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Circle K harassed/accused of stealing items

Cashier accused me of stealing as soon as I walked inside. Did not want to show me tapes. I respectfully denied his false story. Refused to sell me a beer at 12am. He insisted on accusing me. I apologized, I walked out and left. I did not steal. I'm sure your cameras will show my innocence. This cashier is always rude. Is not ethical like I expect any business to be. I've been insulted accused and harassed tonight by this man. I'm always friendly and you'd understand with cameras showing I greet him with positive energy . I feel discriminated and for his personal reasons. I've never stole from your franchise, insulted is the very least of words and I will not act out of anger but nor will I accept such ridiculous threats. I do not give off that kind of impression. The cashier needs to be investigated and make it obvious and easy to be fired. I do not want to be harassed by the police or made to look like a thief because of your employees untruthful tricks. This is a serious matter that can interfere with my life. I'm a single father who works hard to support his responsibilities. His sinful acts have left me without words. I do hope this is acknowledged and that action is taken

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12:58 pm EST
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Circle K very rude and disrespectful employee

As I have said before I went to the circle k on San Pedro and central and I was waiting for a customer to finish, the customer then told me that I can go and moved to the side, I then asked him to get his stuff and he got an attitude so I got one back then your employee that stays drunk, Nigel asked me what my problem was and I told him don't worry about it. As the customer was leaving he made a comment about let him go before his says something racial so I then turned around and told him to say it. Nigel then started telling me hey he is one of our best customers. Ok. Let me just pay for my stuff and go. I got to the car after paying for 20.00 in gas and a pack of Newport's. I changed my mind and asked for a refund and a receipt. Nigel kept being confrontational and talking smack. So I started recording everything on my phone he called me a [censored] not once, three times. I went back and spoke with the manager who refuses to look at the video

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10:53 am EST
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Circle K customer service

I went to the Hurstborne lane location in Louisville at lunch to get gas and a snack. I was going to use the restroom. I walked to the bathroom door and tried to open and it was locked. As I was turning to walk away an employee [crystal) walked out and said "don't u all ever knock before u come in? As I stated the door was locked so I couldn't walk in. I said "excuse me?" She said u people never knock, u just walk in. I said " no, I check to see if the door is locked, like most people. She said no u are supposed to knock. She continued to be rude, so I asked her name and she said " crystal, go ahead and call them. They will agree with me." As I stated before, I did not open the door. Needless to say Iwent elsewhere to use the restroom and buy gas. First and last time in this location. Surely someone in this company cares if employees are rude?

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A
1:02 pm EST

Circle K gas station

I work right beside a Circle K gas station that I often stop by and get energy drinks, cigarettes, or food to and from work regularly. I have used the same exact card for over a month without any problem anywhere. On this occasion I came into the store after work and got the energy drinks and cigarettes and brought it to the counter. I swiped my card. Got ready to press the "excellent" on the touch screen for review of service like I always do when the card reader said "MAG stripe error". I know from retail that this means the machine had an issue with reading the card number. The cashier tried to swipe it twice at her end with the same notification. I was like hmm, I just used this here yesterday. I let the people behind me go ahead of me while I stepped to the side. I decided to wait for the other cashier to come back so hopefully it would work on her register. I really didn't want to have to stop anywhere else after working all day and honestly Im such a patient and chill person it didn't even bother me. Only a minute later the other cashier came up and we swiped my card. Suddenly I got a notification on my phone telling me my purchase was completed. I told the cashier to please hold up and don't swipe it again and I showed her where it said completed. Now I gotta stay here to see what needs to happen, but I don't mind as long as I know it's going to come back to my card. The cashier goes to the back and calls the manager. I step off to the side and start looking at the number on the back of my card to call them, but their customer service was closed and referred me to look for information on the app. Everything was fine in my opinion. I wasn't mad. The cashiers didn't know what to do, but I was fine waiting to see. The cashier comes back from talking to the manager and says to me "my manager says we know you've been to all these gas stations around trying to scam them." I'm literally shocked. I frequent two gas stations. The one by my house and the one by my work. I tell the cashier that I wouldn't know how to scam someone even if I tried. I actually should be mad and frustrated at this point, but I just want to make sure everything is good with my card and get out of there. She goes to back to call the manager again. I step off to the side again. She comes back and shows me a text I guess where the manager says that the charge is pending and should reverse. I say ok cool, can I get a name and number of reference just in case it doesn't get resolved and I have to come back to speak to someone? She goes to the back again for what I assume is to call the manager to get information for me so I step off to the side again. Honestly, I'm thinking that the cashiers are trying to help me but just don't know what to do. I am standing off to the side trying to reset my pin so maybe I can run it at as debit, get the number, and get out of there. While I'm waiting for the cashier to get the number when the line clears I ask if I can try it as debit now. We try it and it doesn't work. So I just decide to forget it, get the number, and leave and stop somewhere else to get what I need. Even at this point I'm not mad, Im not causing a scene, I haven't yelled, I've done nothing but essentially stand and wait even when being accused of scamming. I'm off to the side while the cashiers are checking out people assuming they are waiting for a text response from their manager when two police officers come into the store. Honestly the situation was so calm and I didn't think there was a problem at all so I thought the police officers were stopping through for some snacks or drinks or something. I made no connection that they were there for me until the cashiers pointed my way and I've realized they've called the cops while I've actually been rather nice and patient considering being accused of something. I have never ever been the type to leave a complaint on a business or try to call corporate because I am so chill and let stuff slide off my back. But this was honestly outrageous. I feel like the cashiers didn't know how to handle the situation. The manager had them accuse me of being a scammer. If that had been someone else who might could be violent or cause a big scene, that could have been a bad situation for those two ladies working, one of them being pregnant. They further didn't handle the situation by never asking me to leave, never even made it known my presence there was obviously a problem, and could have just given me a name and number for reference so even I didn't have to be in there longer than I had to. Instead, the police was called to a situation that COULD have been escalated by their accusations, but wasn't. This incidence has to be made known for better training and accountability because I have never had a place of business that treated me so poorly that I refused to go back, up until this. I'd like to speak with someone personally regarding this. This store was in Horn Lake, MS, and the regional manager's name is Phyllis Couch.

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12:17 pm EST

Circle K employee

I regularly go to circle k on Durango and Blue Diamond and lately I have been hearing an employee yelling at other employees in front of customers. Is that acceptable behavior? Those people can't be making that much money, are trying to earn a living and should not be belittled while they are working.
I don't want to patronize a place that treats employees that way.

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2:30 pm EST
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Circle K gas pumps

On the 28th of December i went to one of your stores in Cleburne, Tx and got diesel, I had almost a half a tank my truck holds 21 gallons, according to their pumps i put 22 gallons in it, how is that possible . I have been to the store over a dozen times and the manager is never there. I want a refund or this is going on social media letting everyone know your pumps are cheating people of money.

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6:26 pm EST

Circle K cashier

This evening I went to buy gas. When I went in to pay the cashier was too busy talking to someone else to serve me. The lady had been playing break opens and socializing. When she final severed me I went to pay with my gift card, when she scanned my airmiles card she used my points to pay for part of my gas. This was not what I asked for. I am not impressed with the service I recieved this eveing.

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11:49 pm EST

Circle K gas

My son who is stationed in Beaufort South Carolina had just purchased a harley and put gas at one of your locations and after filling up and driving off, his bike started to give him problems. We had it taken to Harley Davidson and my son was advised the cause of problem was bad gas. It ended up costing us $700. 00 to repair. We have proof of the gas purchase along with the repair bill. Please contact myself or my son. He is in the military so may not be able to answer during certain hours of the day but leave him a message and he will call you back.
Edwin Michael knott [protected]

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1:56 pm EST
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Circle K contaminated gasoline

On Tuesday January 8, 2019 at approximately 9am, at Store #1985 at Fort Lowell and Country Club in Tucson, AZ, l filled my tank with gas at Pump #4. After spending $30.01 and leaving the store my car started to jump and jerk, not wanting to pick up speed. Eventually it stopped altogether. I was on my way to work and had to leave it, get a way to work, call a tow truck and have it towed to the dealership. On Thursday, January 10, the service department called to let me know that the problem was contaminated gasoline and that would would cost me $1100.00 to get it my car fixed. My brother who was the one who took me to work and waited for the tow truck, called the store to talk to the manager and was told that he was in a meeting and he would call him back. They asked what this was about and when he told them they said that he was not the first to call, that another woman had called about the same thing. The manager never called back so my brother called back later and when he said why he was calling, he was told by this employee that he was the third person to call about this problem. I don't think that a $30.01 fill up should turn into a $1100.00 repair, due to an error on the stores fault, especially since I was not the only one to have this problem.

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Update by Donna.Lou.17
Jan 12, 2019 1:57 pm EST

On Tuesday January 8, 2019 at approximately 9am, at Store #1985 at Fort Lowell and Country Club in Tucson, AZ, l filled my tank with gas at Pump #4. After spending $30.01 and leaving the store my car started to jump and jerk, not wanting to pick up speed. Eventually it stopped altogether. I was on my way to work and had to leave it, get a way to work, call a tow truck and have it towed to the dealership. On Thursday, January 10, the service department called to let me know that the problem was contaminated gasoline and that would would cost me $1100.00 to get it my car fixed. My brother who was the one who took me to work and waited for the tow truck, called the store to talk to the manager and was told that he was in a meeting and he would call him back. They asked what this was about and when he told them they said that he was not the first to call, that another woman had called about the same thing. The manager never called back so my brother called back later and when he said why he was calling, he was told by this employee that he was the third person to call about this problem. I don't think that a $30.01 fill up should turn into a $1100.00 repair, due to an error on the stores fault, especially since I was not the only one to have this problem

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B
11:28 am EST

Circle K soda fountain and cleanliness

The soda fountain machine is always broken down and the store area is never clean!
Fix the machine or get a new one and make sure it stays working!
The area needs to be clean inside and outside along with the gas pumps and its trash containers empties with paper towels and soapy water and squeegees so customers can keep their windshields and window clean!

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4:33 pm EST

Circle K manager

The manager schedules herself for 56 hours a week and does not work 5 hours each week she stealing hours she does not come to work when she's supposed to she does not train her new employees she leaves them in the store by themselves and leave them stranded they don't know what to do because she does not tell them how to do everything in the store she also schedules one person for each shift and it needs to be at least two people there every shift

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Circle K In-depth Review

Overall Rating: Circle K is a convenient and reliable option for all your daily needs.

Location and Accessibility: Circle K has numerous locations across the country, making it easily accessible for customers.

Product Variety and Quality: Circle K offers a wide range of products, including snacks, beverages, and household items. The quality of the products is generally good.

Pricing and Value for Money: The prices at Circle K are reasonable and offer good value for money. They often have promotions and discounts available.

Customer Service: The customer service at Circle K is generally friendly and helpful. The staff is knowledgeable and willing to assist customers.

Cleanliness and Maintenance: Circle K stores are usually clean and well-maintained. The shelves are organized, and the restrooms are kept tidy.

Loyalty Programs and Rewards: Circle K offers a loyalty program where customers can earn points and redeem them for discounts or free items. It's a great way to save money.

Online Presence and Ordering: Circle K has a user-friendly website where customers can find information about their products and services. Online ordering is not available at all locations.

Environmental Sustainability: Circle K is committed to environmental sustainability. They have initiatives in place to reduce waste and promote recycling.

Additional Services and Amenities: Circle K provides additional services such as car washes, ATMs, and propane tank exchanges. These amenities add convenience for customers.

Pros and Cons:

  • Pros: Convenient locations, good product variety, reasonable prices, friendly customer service, clean stores, loyalty program, additional services and amenities.
  • Cons: Online ordering not available at all locations.

Conclusion and Recommendation: Overall, Circle K is a reliable and convenient option for your daily needs. With its wide range of products, reasonable prices, and friendly customer service, it provides a positive shopping experience. The cleanliness and additional services offered add to the overall appeal. However, it would be beneficial if online ordering was available at all locations. I would recommend Circle K to anyone looking for a convenient and reliable convenience store.

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Phone numbers

1877 8800 555 4647 More phone numbers

Website

www.circlek.com

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