Cinemark / new seating policy
I went to a movie with a friend, and we were paying separately. I was told the new policy is that all seats will be assigned prior to the movie, and you can no longer just go into the theater and sit down. I asked what if my friend chooses a seat and someone else gets the one next to her. They said they'd have to refund the ticket to reassign us seats. I find this new practice to be very impractical, and annoying. I ended up feeling like I was sitting in the middle seat of a plane. It was awful! Who at Cinemark decided this was a good idea? What's next...pay extra for what they consider premium seats? It made for a very uncomfortable experience. It's bad enough I have to watch commercials, now this.
Updated by Dee12345, Mar 22, 2017
I went into the movie 15 minutes before it started. When I chose my seat it was an empty row. Then suddenly people were crowding in around me. It was a pretty empty theater only 1/4 full if that so I was surprised. We were blocked in and couldn't move to new seats. Where and from whom have you received this positive feedback? I wonder where this idea started in the first place. Plus, I don't ever wait in line more than a few minutes. Not sure what movie theater you patronize. I've also never experienced the sneaking kids in thing. That's on the theater if they let that happen. Good for you if you like the new policy. I don't and have started going to Regal so I can sit wherever I want.
More Cinemark Complaints & Reviews
- Cinemark.com - terrible customer service! 
- Cinemark - without warning! 
- Cinemark - managers 
- Cinemark - gift cards now charge a service fee!! 
- Cinemark - manager 
- Cinemark - ticket for babies, customer service needs improvement asap
- Cinemark - concession employees and services
- Cinemark - "it" tickets 
- Cinemark - the no food policy 
- Cinemark - asked to leave theater