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CIMB Bank / credit card settlement

Malaysia

I got 2 credit card with CIMB and i wish to settle one of it for this moment. Before I settle it, I called to CIMB to verify that will I get the release letter once I settle this card, the officer told me yes. After I settle the payment in August 2018, I called to request the letter, 1st time, the officer said preparing, 2nd time said sent out, 3rd time said not yet ready due to I still pending settlement for another card. The reason I complaining is not because of CIMB do not send the release letter but is why the first time I verify/asked, the officer said the wrong information to me? I wish to make payment for both cards, but CIMB just wanted the target and not telling me the correct information.

Aa
Oct 23, 2018

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