I have been playing this casino for a while even though I have lost free spins due to crashing etc. Well after all the cash deposits and never winning. Finally won some $$. I requested two cash outs one for $100 and the other for $450. This was on December 30 2017. I have submitted my Identification and proof of address at least 5/6 times still being told they cannot except my documents or not clear enough, etc. Can't get a phone number to speak to someone. Just told they only communicate online through emails. Seriously what do you need to do to receive your cash out? Not sure what to think of this online casino, some say they get their cash others say they don't. It's been almost three weeks of back and forth emails and still nothing.