Bookaroom’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of travelers are dissatisfied with booking experience.
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Hyatt Hotel booking fraud - Hyatt is complicit.
Booked a room at the Hyatt Cambridge, MD for 2 rooms in May. Went through the Hyatt website and was diverted to what turns out to be "Book aroom.com". Never knew this until we called to confirm our reservations for one night in September and learned from the Hyatt that there was a third party involved. Never received any confirmation info from "Bookaroom.com" Then we found out that the reservation is non-refundable or that the date could be moved up a day because of a hurricane rain event coming on the original date of our stay. Bookaroom.com will not call the Hyatt to see if the room can be moved up a day and the Hyatt won't call Bookaroom.com either. Neither party seems to value the fact that a customer needs assistance in resolving this matter an we are stuck. Going to look into suing the Hyatt and Book aroom.com for false advertising and fraud since there was no disclosure that Bookaroom.com was acting as an authorized agent for the Hyatt Hotel. Selected the Hyatt instead of Motel 6 because of their heritage and standing in the hotel industry. Should have booked with Motel 6 - they care about their customers and provide better "CUSTOMER SERVICE". Bookaroom.com is exactly what the name sounds like - a scam outfit. Looks like the Hyatt is not much better as they won't make any effort to resolve a simple issue. BEWARE of both.
Recommendation: Don't look for the Hyatt to help you as a guest and beware of third-party companies sliding into a booking effort without you ever knowing until it is too late.
Bookaroom Complaints 1
Reservations
We booked rooms at a hotel through bookaroom at the Holiday Inn Capital Hill Washington DC for 7/14-7/18 Because of covid we had to cancel on 7/11. I submitted the required paperwork immediately including medical records proving active covid. They processed 1 reservation (king size room) promptly and we were reimbursed. The 2nd (2 queen rooms) they did not...
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Bookaroom earns a trustworthiness rating of 57%
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- Bookaroom.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- We detected that bookaroom.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- Bookaroom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Bookaroom has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Bookaroom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 19, 2025
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