Write a review File a complaint
Bookaroom Customer Service Phone, Email, Contacts

Reviews and Complaints

Learn how the rating is calculated

1.1 9 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bookaroom Reviews 9

10:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bookaroom Hyatt Hotel booking fraud - Hyatt is complicit.

Booked a room at the Hyatt Cambridge, MD for 2 rooms in May. Went through the Hyatt website and was diverted to what turns out to be "Book". Never knew this until we called to confirm our reservations for one night in September and learned from the Hyatt that there was a third party involved. Never received any confirmation info from "" Then we found out that the reservation is non-refundable or that the date could be moved up a day because of a hurricane rain event coming on the original date of our stay. will not call the Hyatt to see if the room can be moved up a day and the Hyatt won't call either. Neither party seems to value the fact that a customer needs assistance in resolving this matter an we are stuck. Going to look into suing the Hyatt and Book for false advertising and fraud since there was no disclosure that was acting as an authorized agent for the Hyatt Hotel. Selected the Hyatt instead of Motel 6 because of their heritage and standing in the hotel industry. Should have booked with Motel 6 - they care about their customers and provide better "CUSTOMER SERVICE". is exactly what the name sounds like - a scam outfit. Looks like the Hyatt is not much better as they won't make any effort to resolve a simple issue. BEWARE of both.

Recommendation: Don't look for the Hyatt to help you as a guest and beware of third-party companies sliding into a booking effort without you ever knowing until it is too late.

Read full review of Bookaroom
Hide full review
1:47 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Game-Changing Travel: Our Experience with Bookaroom

So, we decided to try Bookaroom for our next trip. And let me tell you, it was a game-changer. No more overbooked hotels or unpleasant surprises. The website was easy to navigate and had a wide selection of accommodations to choose from. We were able to find a great hotel in the heart of the city at a reasonable price.

The booking process was smooth and hassle-free. We received a confirmation email right away and were able to easily modify our reservation when our plans changed. When we arrived at the hotel, everything was exactly as we expected. The room was clean and comfortable, and the staff was friendly and helpful.

One thing we really appreciated about Bookaroom was the transparency. We knew exactly what we were getting before we arrived, and there were no hidden fees or surprises. It was a refreshing change from our previous experiences with other booking sites.

Overall, we had a great experience with Bookaroom and would definitely use them again for our future travels. No more sleepless nights in dingy hotels for us!

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Bookaroom Review: Scam Alert! Don't Use Them for International Hostel Bookings

So, I tried to book a hostel in Paris through Bookaroom, which said it had cancellation options. But when I needed to cancel, they didn't let me and charged me more than 30% of the reservation. It's a total scam, and I don't recommend using them, especially if you're booking internationally. Better to find another site that won't rip you off like these guys.

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Bookaroom Review: Overcharged and Disappointed with Customer Service

I ain't gonna lie, I had a pretty bad experience with Bookaroom. I was planning a quick beach getaway and stumbled upon their website. They advertised a room for $329 for the night, which seemed like a pretty good deal to me. So, I went ahead and booked it.

But boy, was I in for a surprise when I saw my credit card statement. They charged me a whopping $511 for the same room! I was fuming and immediately called the hotel to see if they could help me out. But they told me that since I booked through a third party, they couldn't do anything about it.

So, I called up Bookaroom and let me tell you, their customer service was not great. They offered me a discount on my next booking, but I didn't want a discount. I wanted my money back! I felt like I had been scammed.

In the end, I had to call my credit card company and dispute the charge. It was a hassle and I ended up paying $180 more than I had planned for my trip. Needless to say, I won't be using Bookaroom again.

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Bookaroom Review: Bait and Switch Third-Party Site Ruins Vacation Plans

So, my husband was trying to book a room for our trip to Reno Air Races. He found this website called Bookaroom, which looked like a legit hotel reservation site with the hotel logo and all. He made the reservation and only at the end, he realized that it was a third-party site. What a bait and switch!

He needed to make a change to the reservation, but he was not allowed to do so. He had to cancel the whole trip, and it was supposed to be his only vacation for the year! Can you believe it?

To make things worse, there were no rooms available when he tried to book again directly with the hotel. Thanks to Bookaroom, he missed out on the Reno Air Races and his only vacation.

I'm so disappointed with this website. They should be more transparent about being a third-party site and not trick people into thinking they are booking directly with the hotel. It's not fair to ruin someone's vacation like that. I would not recommend using Bookaroom.

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Unethical and Deceptive: My Experience with

So, I was looking for a place to stay for a weekend getaway and stumbled upon Bookaroom ( I thought it was the hotel's website, but it turns out it's not. I called the number provided, and they didn't even introduce themselves as Bookaroom. I mean, come on, at least be transparent about who you are!

Anyway, I booked a room at a La Quinta through them, and boy was I in for a surprise. Their "tax recovery" fee was through the roof! I mean, I could have saved a lot of money if I had just booked directly through the hotel. It's like they're trying to make money off of unsuspecting customers. And to top it off, they have a "no cancellation" policy. What kind of company does that?

Honestly, I don't think this is an ethical company. They're not transparent about who they are, and they're charging exorbitant fees. I urge everyone to be careful when booking through Bookaroom. You might end up paying more than you bargained for.

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Bookaroom Review: A Total Scam - Beware and Never Book Through Them!

I gotta say, I had a pretty bad experience with Bookaroom. I mean, if I could give them zero stars, I totally would! They really ripped me off with all these extra fees that they didn't even tell me about upfront. And get this, they charged me a whopping 46% more than what the hotel was actually offering! Can you believe that?

To make matters worse, they don't even offer refunds! I mean, come on, what kind of company doesn't offer refunds? The hotel I booked with actually offers a full refund within 24 hours, but not Bookaroom. Nope, they just take your money and run.

Now, I gotta admit, part of this was my fault. I accidentally booked with because it was on the hotel's website and I clicked on the wrong thing. But still, I did some research and found out that Expedia was offering the same room for $10 cheaper than And get this, actually says that if you find a cheaper room, they'll give you a refund or at least refund you the difference. But guess what? They don't!

Honestly, this website is a total scam. You really need to watch out and never book through them. I mean it, NEVER BOOK THROUGH THIS WEBSITE!

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Bookaroom's Lack of Customer Empathy: My Disappointing Experience

So, I recently used Bookaroom to book a hotel room for a weekend getaway. I was excited to finally have some time off and relax. However, when I arrived at the hotel, I realized that I had accidentally booked a hotel with the same name in a different city and state. I was so frustrated and disappointed.

I immediately tried to contact customer service, but was put on a long waitlist. When I finally got through, I was told that my hotel reservation could not be switched to the actual location I was at or cancelled. I couldn't believe it. I felt like the company didn't care about me as a customer at all.

I understand that there is a cancellation policy, but I feel like the situation could have been easily rectified with a little bit of customer empathy. Instead, I was left feeling undervalued and like the company had no problem taking my money without providing me with any product or service.

In my opinion, the difference between a 5-star and a 1-star company is how they treat their customers. Bookaroom could have easily taken care of me and still kept my money, but they chose not to. I hope that in the future, they will prioritize their customers and show a little bit of empathy.

Read full review of Bookaroom
Hide full review
Verified customer This review was posted by a verified customer. Learn more

Bookaroom Beware of A Scam Booking Website with Terrible Customer Service and Hidden Fees

So, I was browsing on a hotel website and I thought I was making a reservation directly with the hotel itself. But, guess what? had sneaked into their website without me even noticing. I didn't see their name anywhere nor was there any indication that a service of any kind actually took my reservation. I was completely unaware of what was happening behind the scenes.

After I made the reservation, I checked my bank account online and found out that the money for the reservation was immediately taken from my account, along with a whopping $368 booking fee! I was shocked and confused. I had no idea that such a huge amount would be charged as a booking fee. I was furious and decided to call them to get some answers.

To my surprise, I reached a woman who was working from her home. She told me that the entire amount of hotel cost plus the fee was non-refundable. I was taken aback by this information as it was not disclosed during my booking process online. I asked her to connect me with her manager, but she said that she didn't have one. I also asked for the company's address, but she didn't have that either. I was left with no recourse and no one to talk to. She absolutely did not care about my situation and was very matter of fact. She had no customer service skills whatsoever.

To make matters worse, when I contacted the hotel manager, he had never even heard of This was a huge red flag for me. I realized that I had fallen for a scam and had lost $1,500 because I had to cancel my trip due to covid. It was unbelievable!

In conclusion, I would advise everyone to be very careful when making reservations online. Always double-check the website you are using and make sure that you are dealing with a legitimate company. Don't make the same mistake I did and fall for a scam like It's not worth the risk!

Read full review of Bookaroom
Hide full review

Bookaroom Complaints 0

Looks like Bookaroom has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Bookaroom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Bookaroom Legit?

Bookaroom earns a trustworthiness rating of 57%

Think twice and be always careful when sharing sensitive information.

Our conclusion: ComplaintsBoard’s research finds Bookaroom trustworthy, but it’s still important to be cautious. If you are considering dealing with Bookaroom, ensure you understand the risks involved before deciding.

About Bookaroom

Bookaroom is a comprehensive online platform that offers a seamless and hassle-free way to book accommodations for travelers. The website is designed to cater to the needs of travelers who are looking for a comfortable and convenient place to stay during their trips. With Bookaroom, users can easily search for and book accommodations in various locations around the world.

The platform provides a user-friendly interface that allows users to search for accommodations based on their preferences, such as location, price range, and amenities. Users can also filter their search results based on the type of accommodation they are looking for, such as hotels, apartments, or vacation rentals. The website provides detailed information about each accommodation, including photos, reviews, and ratings from previous guests.

One of the standout features of Bookaroom is its extensive selection of accommodations. The platform offers a wide range of options to suit different budgets and preferences, from budget-friendly hostels to luxurious hotels and resorts. This makes it easy for travelers to find the perfect accommodation that meets their needs and fits their budget.

Another great feature of Bookaroom is its secure and reliable booking system. The platform uses advanced encryption technology to ensure that users' personal and payment information is kept safe and secure. Users can also take advantage of the platform's flexible cancellation policy, which allows them to cancel their bookings without incurring any fees in certain circumstances.

Overall, Bookaroom is an excellent platform for travelers who are looking for a convenient and reliable way to book accommodations for their trips. With its extensive selection of accommodations, user-friendly interface, and secure booking system, Bookaroom is a top choice for anyone who wants to make their travel experience as smooth and stress-free as possible.
Ratings on other review websites
69 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Bookaroom Contacts

  2. Bookaroom social media
  3. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2024
Bookaroom Category
Bookaroom is ranked 24 among 40 companies in the Casinos category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.