At the end of October my 2004 Jeep Liberty was stolen and two weeks later my insurance company sent Chrysler Financial a check for the pay off amount. About 4 days later I received a letter from Chrysler saying that my account had been closed. So imagine my surprise when a week later I received a phone call from Chrysler saying that I missed my last payment and I needed to pay, even though they had a check for $9, 500. So I contacted Chrysler and they said that it was a "bad check" even though it was from an insurance company, so we needed to send another check (they gave no reason why the check was bad, so we had no idea how to fix this supposed "bad check"). So my insurance company send ANOTHER check. I called Chrysler a week later and they told me they received the check and that my account was closed. But imagine my surprise when a week after that I was getting harassing calls from a collection agency for a payment that I was supposedly a month late on. So again I call Chrysler and again they tell me that it was "bad check" but they have no idea why its a "bad check". So my insurance representative called the bank the checks were going to, and guess what, it wasn't a "bad check" it was that chrysler financial refused to ENDORSE the check! So it was sent back because it couldn't be cashed without an endorsement!!! So after a month and a half arguing with the rudest and unhelpful customer service agents, a THIRD check was sent and it seems to have finally been cashed! It took 3 checks and a month and a half for this to be settled, and I believe they purposely "forgot" to endorse the check to try and get me to pay more interest payments than I needed to pay. Also the person at the bank said that this has been happening frequently with Chrysler Financial, so beware. They have horrible customer service and their collections department harasses you constantly (even though I told them that my car was stolen and they had two checks in their possession to pay off my account). I will never use Chrysler financial again.