Choice Home Warranty
reviews and complaints

On 11 Dec 2018, I filed a Better Business Bureau (BBB) complaint against Choice Home Warranty for failure to properly service my A/C system. The technician they sent was incompetent and failed to properly diagnose the problem. Choice, as a result of that technician's analysis, denied the claim and I had to hire another contractor to repair the system. Turns out the problem was only a 24 volt switch not a reversing value has the previous technician had diagnosed. The Choice technician had torn down my condensing unit and allowed all the Freon to leak out and Choice refused to compensate me for the cost of replacing the Freon. Choice did provide $200 after they originally denied the claim to quote "help cover the repair cost." Unfortunately the cost to fully restore the system was $763 far more than the $45 service fee Choice advertises. I filed a BBB to try to get them to comply with their contract but that was a futile effort. However within the Choice response to the BBB on Dec 12 2018 to the BBB complain was a phone number 1-800-816-2534 for Choice Home Warranty's "Retention Department" who I could supposedly call to terminate my contract, which has another 2 1/2 years to go. That number is bogus and switches from a survey for medical devices to "you have dialed a number that is not available in your area. The resolution I want for this complaint is termination of my contract and return of my prorated fee! I paid $1750 for a five year the contract leaving $875 remaining on the contract that should be reimbursed

on 12/30/18 I called Choice home warranty in regards to my heat not working. They sent a plumber out to look at it and it was diagnosed as needing a new motor. They submitted it to CHW and they were to order a new motor for me. I have called at least 7 times now and it is now a week later and I am still without heat in my home. The motor still has not been ordered. It's my 1st claim and I'm ready to cancel already. It is the middle of Winter it is 19ﾟ out and I'm sitting here with no heat.

We have found a great attorney in Jersey. They have went over the contract and Choice is indeed in violation. The contract states net 30 on payment which is 30 calendar days not 30 business days which means due tho their violation they can not enforce any portion. Here is his contact information it is a large firm in 5 states Johnson and Associates, PC

I am still awaiting on my refund for repairs that you initially denied. This company is not very reputable at all. The incident occurred in late October 2018. My sump pump was not functionally, they sent an incompetent tech who did a poor job. Within a few weeks the system stopped working again. This time, however, part of my basement was flooding which resulted in mold formation.

I have been waiting for over a month for a part to come in for my dish washer, and each time I contact your customer services department, no one can tell me anything as to when the part is coming in. I was told one time that the part was order, and the next time it is back order, but you do not know when it is coming in. I need to know exactly when the part is coming, I do not even get a call from customer services letting know that you'll still waiting on the part. Today I call December 26th, and I disconnected, I call back the representative could not tell me anything, so I need to know when this part is coming in or can you order from another vendor.

This Company Choice has the greatest system to rip contractors off and denial any claim they want the have ever cluse and rubbish to hustle there customers and the contractors and by millions of dollars. If anyone ever does a class action lawsuit against them please include me in. The have got me for way iver $5000 and I can't stand there lies and hanging up on you after you spend valuable time to get ahold of them they just hang up. The Rudest corporate people ever... I can't stand this company

On 12/2/2018 I called in a claim for my washer/dryer combo that had stopped working. a tech arrived and assessed the problem, and he told me that I would hear from Choice rep . A few days later, Choice sent me message online that they were reaching out to vendors. After days went by, I called Choice and was told that my claim would be submitted to a manager, and the manager would call me within 4 hours. I checked online to discover that my claim had been closed. I called again, and was told that my claim had been denied due to misuse/abuse, I bought the washer/dryer in 2000, so I don't see how that is the issue. The manager called, and told me that I could call another company to get a second opinion, and have that company notify them with their findings. Today is 12/12/2018 and I still don't have a washer/dryer to use. I want Choice to reconsider and fix/replace my washer/dryer combo. #[protected]

A/C quit working 9/18. Contact Choice and they sent out rep who stated unit unfixable. (claim #[protected]) Est cost of replacement around 8 to 9000. dollars. Choice refused to approve and would only pay $700. which was sent.

I called the A/C people at Home Depot who replace unit at a cost of $9200. with a pending $800. rebate from Home Depot.

My contract read that Choice would repair or REPLACE a/c unit which they have refused to pay other than the $700.

If I don't get repaid for this A/C unit as contract calls for, I will lodge complaint with the Better Business Bureau and the Texas State department of consumer fraud.

My attorney suggested this one last request from us before other more aggressive actions be taken.

Sunday December 2, 8:35am. Filed claim. This has been assigned 3 times. Each time I called the company that was assigned and they declined the order. All 3 have had too many problems with non payment, under payment and just plain poor communication. It is now Sunday December 9, 8:35pm and I still have no heat. Claim # [protected]. I had a claim filed November 6 for the same problem but waited 5 days and when they didn't find someone to come out, I got pissed off enough to bang on a few things and get it working myself. All I get is excuses. Calling every day. Supervisor graciously offered to wave the $60 call fee. So generous.
I've gone more than a week now with no heat, in Wisconsin, in the winter, and all I get are excuses. Everyone this company tries to get refuses to work with them because they've been screwed on getting paid. This is the worst warranty company I've ever seen. They have their hands out to take your money but you're treated very poorly when it comes to using the warranty. PLEASE DO NOT BUY THIS SERVICE! RUN! I SAY RUN AS FAST FROM THESE PEOPLE AS POSSIBLE!

contract # [protected] (policy)
Wednesday December 5th, 2018
Claim [protected]
17437 N 14th St
Phoenix AZ 85022
my name is Mazdak Yazdani
17437 N 14th St Phoenix AZ 85022
cell: [protected]
my contract says heater is covered
on November 30th my heater stops heating I call and make a claim, they sent someone to check it out and the guy left by saying they will call back.
I received an email from Choice home warranty telling me that the unit was not well maintained therefore they will not cover it in fact I do have an invoice from an specialist that cleaned out the system on October 15th 2018 .
There was no way I could submit the document to show them that they are wrong, they took my apeal but never got back to me in the time frame they said they would.
My 85 years old handicap dad is sitting in the cold for several days now because Choice home warranty is not honoring their part of the contract.

Policy # [protected]
Claim # [protected]

A claim was submitted for a furnace that was not properly heating at 34 Graystone in North Barrington, Ill.on 13 Nov 2018. It was assigned to a Mr. Bijon @ 4 seasons air control on 14 Nov 2018. He came out 3 times trying to fix the furnace and finally said we needed a $450 control panel that CHW wouldn't pay for because he found a chipmunk. We paid him cash but the furnace still didn't work. With CHW deserting us and the threat of freezing pipes, we contacted Alltemp of Wacounda, Ill who came our said the furnace was cracked from overheating and leaking carbon monoxide. We could have died! They installed a new furnace for $3488 and we wished to be reimbursed

11/8 - called about broken machine, sent a tech out and he said he needed to order parts and would be back...never showed

Sent a new tech out, never showed

12/3 - still broken, tech came out and is trying to order parts. I spoke to Sal employee number 1673 and he refused to send me to his boss or anyone else, even the resolution department! I want compensation for my time and trouble! You owe me something for taking off of work and having to do laundry at the laundry mat for a month! A MONTH!
As soon as this is fixed I am done! This is the worst customer service I have ever had, a 3 year old would do better!

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If you "unsubscribe" these scammers recognize that a connection has been made and sell your address to more scammers.

If you're in the market for a good home warranty, this is not it. I had American home Shield for about 10 years. However, I switched to Choice because they were offering a much better rate. Well, you get what you pay for. They have so many exclusions and they make it so impossible for technicians to complete work, that it's definitely not worth the savings that you supposedly get. AHS never needed prior approval before doing the work. Choice requires it. However, they don't have a special number for vendors to call so that the vendors can be on hold for up to two hours. Their customer service department it is abominable. I was hung up on twice by a man named Diego because I was upset that the vendor they sent never showed up and never called. I suggest you look into American home Shield instead of choice. It's definitely worth a few extra bucks

Good afternoon,
I am reaching out to get some assistance with a repair claim. I have contacted customer service, spoken to multiple case managers and paid $1, 440.00 in cash. I have uncovered wires showing, the thermostat off and system not working. I have a wife and four kids, the temperature outdoors is dropping by the day and I can't heat my home. I have been as patient as possible through this process and I don't seem to be getting anywhere. I can be contacted at [protected] (Mr. Monroe).

If your contemplating a Home Warranty service steer clear of this company. I was a member of a competitor for 18 years and switched to Choice last year after the other company reduced coverage without reducing rates. It was definitely a mistake. Choice employs contractors that can't speak English and perform shoddy work. I have a refrigerator that has been under repair for more than two months. The first technician fixed part of the problem and said he could not get parts to complete the rest. Contacted Choice and they told me they worked with the contractor to order the part. Two weeks went by and nobody showed. Called Choice again and asked for a different technician which they sent out a week later. Technician two said he needed parts would get them ordered and contact me in 4 days to set up a return visit. It has now been two weeks and no phone call and a refrigerator still not completed. Just poor non customer focused service.

Currently we had a problem with losing our heat. Contacted Choice and a service call was scheduled for a week later. Technician came out and waited on the phone for approval to do the work for more than an hour. He said he was going to go buy the necessary part and come back and install while waiting for the return authorization. He did exactly that and just about the time he completed the work Choice called and refused to cover the work, citing a contract issue or authorization. So needless to say we had to pay for the work since it had already been done.

This company has issue with customer focus and employs less than dependable technicians. In my 18 years with the competitor never experienced this type of customer disregard. Think twice before choosing this company for your home warranty needs.

first I would like to say I purchased Choice Home Warranty for piece of mind. I am a signal 62 year old woman and I purchased and paid for my plan upfront.
Policy #: [protected]
Claim #: [protected]

I am beside myself with worry and upset over my water softener. you are saying under section F9 that you can not get the part that needs to be replaced to have the water softener work so you are arbitrarily sending me $225.00 as compensation.
I called today and spoke with someone and told that I did not want to accept that. that I wanted to get it fixed or replaced.
I was told 'nope, doesn't work that way. we pay you for the part when we can't get it. It also says in section F9 that you repair or replace. you can't repair and I would like to have it replaced. The replacement cost from Patriot plumbing you sent out is approx $1800.00 . $225.00 comes no where near that, and I am on a fixed income and cannot afford that cost.

I bought this policy and was told I didn't need to worry about repair and replacement cost because that was what I was buying. I understand that some of the coverage, example the well pump has a limit that you pay. I don't see anywhere a limit for a water softener. Tashay Rogers your representative told me $225.00 was it, and basically if I didn't like it I could write a letter. I asked for owners name, and she was not at liberty to give that out. I asked for email and she told me I could send an email as my request.
I asked to speak with her boss and she said no one higher than her other than the owners. She was very rude.

I am requesting that someone review my claim and get back with me on replacement of the water softener.
my cell phone is [protected] or I can also be reached at this email. I do not want to accept the $225.00 . I can't help that the part is not available, it also says that you can choose to have it rebuilt. I am fine with that. I just need to have my water softner fixed.

I am asking for some help with this claim.
you add says never pay for a repair again on a covered appliance. my contract states my water softener is covered..
sincerly
Mary Ellen Burton

Cheated out of $85 and the technician failed to show up for the job!

Three days after placing a service request - a technician did show up around 6:00pm on Sunday 18 November introduced himself as being from A&J Mechanical. After reviewing the items we had issues with he declared that the fixes required replacement of the cartridge in the shower/tub and also replacement of the faucet assembly. But that neither of replacement parts were covered by the Choice Home Warranty.

He then estimated that the replacement parts cost and his time will be a total of $150.

I mentioned that the Choice Home Warranty service charge was supposed to be $45 -- he responded that it was included.

He then asked for an advance of $85 for the purchase of the parts -- I wrote him a check and he sent me a receipt by email acknowledging the receipt of the $85 and expecting a balance of $65 with he finishes the job.

He said he was going to return the following day (Monday, 20 Nov.) at 2:00pm in the afternoon.

Well, he did not show up on Monday at 2:00pm. I called him at 3:00pm on the provided A&J Mechanical number: [protected]. He did not answer but sent a text message stating that he was on a call and will call back in 5mins.

When he did not call back -- I called him on the other number from which he had called on Sunday to confirm his evening visit: [protected] . He answered the call and when I asked him why he had not shown up for his appointment - he stated that he got stuck on some other heating system job and could not make it to our house that day.

He then assured me that he was going to come the following day (Tuesday, 20 Nov) at 2:00pm.

Well he did not show up on Tuesday either. I called him multiple times on both the above phone numbers and left messages -- I also texted him to let me know what was up. He did not respond to any of the calls or text messages.

So, now the situation is that he as cashed my check for $85 and has not shown up to fix the issues.

Frankly I do not believe that he is even qualified to do a plumbing job -- I think that the "A&J Mechanical" is a fictitious name - no such company exists.

Choice Home Warranty has sent me a con man, a fraud and cheat.

I am extremely upset and disappointed.

I am going to now file complaints with Better Business Bureau, the police and also our state trade and commerce department.

This cheat stated his name as Jose Faliciano and also cashed the check signing this name.

Family First Appliance Repair LLC locates in Maryland is one of leading service providers right now in Maryland and Delaware. We have done over 100 service jobs for you since August and yet to be paid. We have provided parts, time, labor, fuel, payroll for employees handling claims and service technicians running jobs. Send payment! Or face consequences