Choice Home Warranty

I was contacted by Choice Home Warranty with a very good offer for 6 years of coverage. I told the representative Tim Davis, I would like to review the contract with my husband and would call back if we accepted. He was insistent that I had nothing to loose and coverage would not start for 30 days and I had that time to review. He failed to mention the $50.00 cancellation fee noted in the contract. My husband and I reviewed and compared the coverage to our previous American Home Shield contract only to realize the coverage was terrible. Then we saw all the complaints on this company and obviously did not want to keep the coverage. I called the next day to try and cancel and it was a nightmare. They keep you on hold a really long time so I sent a request to the manager via email to cancel with no response. I called back and same thing, on hold 30 plus. When I finally told them this would be my last call and I would be disputing the charge with my credit card company they finally agree to cancel the coverage but it appears they are keeping the $50.00 cancellation fee. Although the charge showed up on my credit card immediately, it takes 15-30 days for the credit. Sam and Lewis were the managers I were dealing with and once Lewis finally confirmed he would cancel the policy he just hung up on me. This company is just trying to rip people off.

Since before Thanksgiving we have tried to get this company just to authorize a plumber to snake the drain. Our washer drain over flows but none of the other drains do. The first technician that they sent out looked at the drain and said that he would let us know when he received an authorization from the company. He called and said that the claim was denied.
I called the warranty company and the agent told me that the technician told them that he snaked the drain. We were standing next to him the entire time her was there and he DID NOT snake the drain. At that time the agent called the technician who admitted that he DID NOT snake the drain!
We were asked to get a second opinion at our own expense. We did get a second opinion and the plumber even called the warranty company. He told them that the pipes need to be cleaned out. They asked him several questions and then hung up on him. He called me back and relayed this information to me. I tried to call the warranty company back and received a recording stating that the office was closed. Which is strange because they claim to have 24 hour service.
I received an email indicating that the company needed to talk to me. I called and the agent informed me that the plumber told them that the pipes had collapsed. I told the agent that wasn't true. AND that we just need the drains cleaned out.
The agent asked me to call the technician and call them back. I told them that I doubted he would since they hung up on him! She told me to try and let them know what he says!
This is absolutely ridiculous! We have paid $60 twice to get this fixed and it still is not! The company constantly changes its story and I wish we could cancel and get out money back! If we had the money that we paid them then we would have enough to get the plumbing fixed ourselves!

After several months of being repeatedly called (unsolicited) by Choice Home Warranty (CHW) sales persons, I finally decided to purchase their contract to cover my home systems & appliances in July 2015. The salesman never asked the square footage of my home nor did he ask how many air conditioners (A/C) were at my home. I did ask him if all four of my A/C's were covered under the contract and he said only two would be covered. On 8/26/15, I called CHW and told them my living room A/C was not cooling. They assigned a claim number, [protected], and dispatch "Good Quality Heating & Air" to our home. The technician arrived at 3pm and replaced "contacts" on the outside unit, which did start the unit; however, several hours later, the system was still not cooling. The technician returned at 9:30pm and diagnosed that the compressor was bad and could not be replaced, hence he was going to recommend to CHW the unit be replace. (NOTE: The Good Quality Heating & Air technician was superb!).

On 8/27/15, a customer service agent for CHW informed me that my claim was being denied due to "pre-existing conditions" and added that my home was over 5000 square feet and should have been rated at a higher premium. I have resided in my home in San Antonio, TX, since Nov 2012 and the A/C in question has functioned in the TX heat from Mar to Oct in '13, '14, and Mar to late Aug '15; hence, I can't comprehend the denial based upon "pre-existing conditions". There is no way my wife would have put up without air conditioning for 7 weeks in July & August's south Texas heat! The technician who CHW selected told me that he has seen CWA often times deny claims when it will cost CHW big money! I terminated my contract with CHW on 8/27/15, inasmuch as they seem to be charlatans, and received a PRO-RATED refund of the contract price! As for the square footage of my home, had the salesman asked initially, I would have told him that the home was more that 5000 sf. Obviously, CHW has access to public records reflecting this kind of information and could have contacted me about any additional premium prior to my requesting service. Based upon CHW's technician's recommendation, I did replace my A/C system and would expect CHW to reimburse me for the replacement --$4000 (receipt will be provided).

There are several ligament Home Warranty companies out there -- CHOICE HOME WARRANTY is NOT one of them. If I'm reimbursed by CHW, I'll amend this post -- but don't hold your breath (I'm not)! BT him.

I have a policy on a vacation home I recently purchased with Choice Home Warranty that they are failing to recognize.
Every day for over a month, I have requested that they unsubscribe me from unsolicited emails, and everyday I continue to receive correspondence from them. I have phoned their customer service department, and was promised these emails would be stopped; they continue to come at least once a day.

Benjamin B Lee, 6075 Whitehall Run, Suwanee, GA 30024
Polish contract no. [protected]
1. Claim no. [protected]: On June 13, 2017 your technician came to fix one AC unit and fixed it but two weeks later it stopped again. On June 28, 2017 Your same technician came to fix it and replaced a motor and charged me $210 for the motor even though I had no laps from American Home Shields to your co. till [protected].
When I switched from American Home Shield to your co I requested to your co in well advance notice to be effective date on 5-20 -17 because I am insured by American Home Shields until 5-20 2017.
I want $210 reimbursed.
2. On June 22, 2018 Jerami, a mechanic of Just Cooling and Air conditioning and heating came to fix a heating unit and found a crack on heat exchanger . He told me to be replaced this unit and Antony Fernel of same co gave me replacement cost is $2470. But your co denied any payment for this repair because of minor rust next to the crack area.
No one in your co indicated to me if there is any rust or any defects will not be covered by your co when I got your insurance but told me all covered items and sent me email what covered items for the premium. Heating unit was covered up to $1500. Only reason that I switched to your co was your premium cheaper $153/year.
I demand that your co will pay me $1500 for repair or change the cracked heat exchanger for the repair.
I sincerely hope for your cooperation on these matters .
Benjamin Lee

Shame on this warranty company! Please do not use this company! They are unreliable and do not cover any appliances that need to be replaced... Before even talking to the service agent on call at your home, they are instructed to collect the $45 service fee, and this company dances around any explanation they have for not replacing the broken appliance... My husband and I are looking into fidelity or american homeshield... I have had issues with my dishwasher, garbage disposal, and water heaters. Not one time did this company replace a single appliance, the reasoning is always "i'm sorry, it's not covered to be replaced!"... This company is fired! I believe the five star rating is a hoax! Beware... I'm tired of paying money to unreliable company's. Thank you...

For weeks now I have been getting unwanted emails from this company after I have unsubscribed several times already. I'm beyond pissed and if it keeps up I'm going to blow up New Jersey. I don't know why people enjoy pissing me off like they do. It only makes me want to kill everyone. So tell Choice Home Warranty to [censor] off before I come down there and destroy them.

I will list just the facts.
We called Choice Home Warrantee in early December for issues with our furnace. We waited on hold for someone to answer for a VERY long time. The first technician was not able to come out until a week or more after our call. He was not able to diagnose the issue. He told us we need to open all our vents. We did this. The issue was not fixed. We called Choice Home Warrantee again. They sent the same technician out again, once again many days latter. He then said it was an issue of adjusting the gas valve and he turned it because he said it was overheating to quickly. This still did not solve the problem. Then we asked if they could send out a technician with more experience. They sent out a third, very young technician. He went into the attic w/ me, took one outside look, not even inside, and said, "it's old, your warrantee won't cover it." It is only ten years old. His company didn't even report back to Choice Home Warrantee. We had to contact them again and literally wait for over an hour on the phone for someone just to answer only to be put on hold again. They said they could not go further until the last technician's company contacted them. Days latter, after not hearing from them we called again, for more hours on hold. The third guy before he left said, you have collapsed ductwork, your warrantee won't cover it. He then tried to sell us his company's services to "fix our ductwork." We told Choice warrantee that he said it was ductwork and that it wouldn't be covered. Choice Home Warrantee then said, "ductwork is covered." They scheduled a fourth technician to come out. He called the night before to confirm, then never showed. So we called again, for MUCH more time on hold. They sent out a fifth technician who, finally, did come quickly and seemed to know what he was talking about. He too said, it was collapsed duct work, so being told by Choice Home Warrantee that, "duct work was covered" we had him send in a claim. Then a couple days latter, we get an email telling us to contact Choice Home Warrantee. We did, and once again, after a LONG hold wait time, they said our claim was denied. We told them that they said it was covered and what they told us of a separation of the ductwork, was not what the technician told us. So we had to call the technician to resubmit the claim. He did and once again we get an email telling us to call them for even more hold time. We did and Aaron denied our claim. These are the facts. If you think you might choose Choice Home Warrantee, read the five pages of what they do not cover. Here is my opinion part, Choice Home Warrantee will take your money and SO MUCH of your time, a person is so much better not having a warrantee at all.

This has got to be one of the worst "spam mills" on the internet. They use all kinds of little tricks to bypass blocks and filters like changing punctuation or the sending domain.
I've contacted them but all that seems to do is increase the number of emails per day.. now it 4-5
If you try to forward one of their spam emails to them, their spam filter sends it back How ironic is that ?

01/16/2018, Claim # [protected], Choice Home Warranty
This warranty is a complete scam. They took forever to send out a technician even though our heating system was out and the inside of the house was in the 50's. The technician was told what part to order, but he ordered the wrong part and didn't bother overnighting the part to fix the unit. We used a different HVAC company who could get the part the next day, and then we were told that the part wasn't covered. This warranty does not cover the most expensive or most likely to fail items. A complete scam.

When I purchased my warranty I was assured it covered all major home appliances. My upright Freezer stopped working and I called to request service. I was informed that the freezer was not covered and that would be a $35 extra charge and would not cover current problem. At the time of purchase I was only told that my roof was not covered under the base policy and an additional charge of $50 would cover that. I opted not to. Since when is a freezer not a major appliance and why was I not given the option of coverage? THIS COMPANY IS A SCAM OPERATION.

I am so dissatisfied with your service. I had no heat and called for repair. You sent Tech out and he diagnosed. Needed a new board. He was going to put rush on since we had no heat. Two days no news. He then called me back after my calling and told me Choice had to send me part due to 45 dollar difference. Finally after multiple calls I got a supervisor who played it. This is now 2 day with no heat and it was 17 degrees here in Cleveland. 2 days later I started having the same thing. There's would go on and then off and not run thru cycle. Called you guys and you couldn't reach All In Mechanical so sent to Bay Heating. Bay contacted me and said they were not allowed to repair and to just give 2nd opinion. They were not happy with this either. I contacted All In Mechanical and he said it sounded like thermostat. Change batteries and see what happens. So I did this and it still shuts off at times but not as often. All in Medical said I needed to contact you again. I stayed on hold 20 minutes and then got disconnected. I want my account cance
lled land this issue resolved. I do not want any further charges.
Donna Stines
216.233.0917

A SCAM! BUYER BEWARE! I signed up for choice home warranty. I had an issue with my dryer. It was not getting hot. I have been waiting now 4 weeks and still no appointment for someone to come out and look at it. I CALL EVERYDAY.. All, I hear is I am sorry.. I will have someone call you tomorrow. They give you the run around...They are a scam...No one calls and no one can schedule an appointment... I am also going to look into an attorney as they cannot provide the services you paid for.

I have received at least two email ads per day for the last few months from you. Each time I get one, I unsubscribe. But I continue to get them. I get too many advertisements from businesses and most of them take me off their list when I unsubscribe. PLEASE do the same. I am tired of wasting time unsubscribing and then deleting your ads! I am not looking for home warranty services and would greatly appreciate being removed from your email list. Thank you.
One more problem. I am attempting to send a complaint and this site is requiring me to register and login. Why do I have to do that?
You have really poor business practices.

Signed up on the 11th of Dec. Had issues with my water heater the 23rd, called in a claim, they didn't bother to call me back to let me know my claim was going NOWHERE called 2 days later "oh its been closed too early to use" so then they offered to up my start date, thought that would help received an email, cant find anyone but you can, so i did cost me $200. called to cancel the contract they charged me the $50 Cancellation fee as well as $50 for "using them" hello they told me to find someone myself. All They do is STEAL your [protected]@! run away they ARE SCAMMERS!

Over the past several months I have been bombarded with unwanted e-mails. I have unsubscribed dozens of times but they keep sending then. I get on average over 10 e-mails from them daily..
I have called the company on 28Nov17 and talked to 2 agents re my complaint.One of the agents actually told me "well if you sign up with us, you not get any more e-mails. I then communicated with Tracy via [protected]@homewarranty.com she told me she would contact the I.T. department to get my e-mail address removed from their server-that did not resolve the problem and I kept getting bombarded with harassing e-mails.

She then stopped responding to my e-mails after I told her that if some one unsubscribed, opted out or let it be know that they don't want those e-mails, the company is required to honor that request. I still get them to this date...I have retained e-mails, unsubscribed information- and advertising e-mails from this company...

My furnace went out in October and it was under 30 degrees outside. After waiting 2 days for an "evaluator" to look at my furnace, I was then told a repairman could be here in 6 DAYS. The house was freezing. Told to contact my own serviceman and submit his cost for reimbursement, I am now being told that Choice will reimburse less than half of my out of pocket expenses. This company is fraudulent and unprofessional. Don't waste your money!

I have requested that the company remove me e-mail address from their server due to being bombarded daily by their advertising e-mails.
I have unsubscribed dozens of times, called the company, sent them e-mails to have them stop sending me these unwanted e-mails.

I usually get close to 20 of the e-mails daily. I was promised that they would contact their I.T. department to remove my e-mail address from their server.I still keep getting there unwanted and annoying e-mails.

I have got absolutely not received any help from this company to resolve the problem.

Help

I bought choice home warranty with a septic system addition. It was to cover any and all repairs on the septic system as well as a clean out, emptying' once a year.

I called to have the system cleaned out before moving. The company sent to service the system said it would cost me $400 out of my pocket because the only thing Choice Home warranty will cover would actually pay for emptying it, not digging up the connection and a ton of other things.. This was a straight out lie by the company because I asked all these questions before buying a SIX YEAR POLICY.