Choice Home Warranty

I bought choice home warranty with a septic system addition. It was to cover any and all repairs on the septic system as well as a clean out, emptying' once a year.

I called to have the system cleaned out before moving. The company sent to service the system said it would cost me $400 out of my pocket because the only thing Choice Home warranty will cover would actually pay for emptying it, not digging up the connection and a ton of other things.. This was a straight out lie by the company because I asked all these questions before buying a SIX YEAR POLICY.

I have home choice warranty for a few years. I place a complaint on my Oven Stove Cooktop complain #[protected]. Great news. We have received the diagnosis on my claim... Please click the link below to start the process of replacing your Oven... At CHW our Priority is your satisfaction.
Benefits of the funds in lieu of replacement
choose make ...buy out $299.00 what I can buy? BBQ grill.

This company has closed claims even when they did not fix.. they denied claims for wrong reasons.. they are not nice and have hung up on me... I am looking for a way to get them to fix things or give me back all my money... choice has told me they can not get people to come to my location but I call and someone will come but not at their low rate.. some tell me they will not work for them because thy take to long to pay or only pay at a lower rate.. Choice does not pay fair money back.

Do not, repeat do not use choice home warranty under any circumstances. Do not be fooled! Even after providing maintenance records of my heat-pump being serviced, chw still found a reason not to cover or accept any responsibility for the heat-pump that I had to replace. Choice home warranty indicated that they had pictures of the damage to my unit, but could not provide proof that the pictures actually belonged to me. Filed a complaint with the bbb and now will have to get my attorney involved. Do your research and find a more reputable home warranty service. Military/dod, everyone who reads this beware and don't learn the extremely expensive way that I did! Choice home warranty should be investigated for fraud!

Last week I called and submitted a new claim for my GE refrigerator that lost power and did not work. The technician arrived and from the time he rang our door bell to the time he left he was very insulting and rude to my Wife who was alone with him. She was so upset she called me at work and I told her to ask him to leave. She did and the only way she could get him out of the house was to pay him the service call fee. Right after CHW called me and informed me they were rejecting my claim due to improper cleaning maintenance which caused the refrigerator to overheat and fail. I could not believe it. I pull out the unit and clean it all over three times a year especially the condenser coils. I immediately called GE to send out a factory repair technician. He arrived and found that the CHW technician misdiagnosed the issue and the unit was maintained properly and that he had no idea what he was doing. I then called CHW to complain about the service call and requested for them to send out another technician for repair. In addition, I told them I never wanted that service provider in my house again. They refused and stood firm on their decision. I asked three times on the phone and in writing for a written decision from them on the refusal of repair and the reason why but they have neglected to send it to me. Please be warned they are a scam. They want your money and look for any reason to reject claims. Run, run, run.

I filed a claim with Choice Home Warranty for a broken central air home unit, It took over a week, ( in 96-degree weather) before they told me that they had NO ONE to come take a look at the unit, but hey, their still looking for someone! I finally received permission to have my air conditioner repairman to come, but I had to pay him then they would reimburse me, !st they don't cover the test to see where or if the unit is leaking freon, They don't cover the cost of freon and even though the repairman told them this unit is old and needed to be replaced, they refused that also. So I paid a bit over 200 dollars to fix the unit. I called to cancel the policy and a manager told me that they would go ahead and reimburse me the 200 dollars as I had all maintenance done and the unit had been well taken care of, nope didn't get that either. Man am I foolish believing that this company would actually fulfill a promise!

This is an abbreviated post. Choice Home Warranty has denied valid claims for many of us. If you posted a negative comment here or anywhere, it's because they "stuck it to you", and a post was all you could do.
It's not all you can do. I am setting up a web site so we can organize as a group and take some steps to prevent others from being taken advantage of by this operation.
The web site is www.chwscam.com ( I registered the domain name and will get the web site set up as soon as possible).
Associated email address is
[protected]@yahoo.com This email address is up and running, and is for communicating privately about what we are going to do.
Please follow up on your negative post, and really take a couple of steps to really have an effect on Choice Home Warranty's business.
They took your money and reneged on the deal. Good chance they were rude. Let's do something about it, they figured there is nothing you can do.

Choice Home Warranty has proven to be a complete scam operation.
The deny valid claims. In my case, they twice changed what the on-site technician reported,
in order to deny the claim. First issue was with the hot water heater; current issue is the air conditioning system. (I will share the details on web site mentioned below).
I have carefully reviewed the service agreement, and in both cases these were valid claims.
I’ve talked to vendors that have dealt with the company, and they knew who I was talking about before I said the company name.
After numerous phone calls and “discussions”, they offer a “settlement”, a small part of their actual obligation.
I see there are others that have reported the same practice.
There are hundreds of us that have been ‘burned’ by this company. One person alone has little recourse.
However, if we get together and take some actions, I am certain we can get some justice.

Since this is their standard operating procedure, I am certain, as a group, we can get the attention of governmental agencies that are established specifically to protect consumers.
Falsifying the reports of on-site technicians etcetera will certainly get some attention.

I would like to warn as many people as possible not to waste their money by making a deal with
Choice Home Warranty. It will end up costing them much more than if they would just have just paid our valid claims.
As I said, one person alone cannot accomplish a lot. However, I am setting up a dedicated web site and email account, the purpose of which will be to get as many people together that have been “taken” by Choice Home Warranty.
With this site, we can securely exchange information, communicate, and agree on courses of action.
People from all states can participate, but the more Florida residents the better, as BBB’s are state-specific.
All of us can participate in flooding All of the review sites with our negative experiences.
I will share every review site I can find, and others can do the same.
The focus of Florida residents can be to contact the consumer protection agencies as a group.

The web site is www.chwscam.com.
Email address is [protected]@yahoo.com

The web site will have a very simple setup at first, just to get it up and running.
People do not like to get fooled and scammed, I expect a lot of people would like to see some justice done here,
and stop as many people as possible from signing an agreement with Choice Home Warranty.

P.S. This should not be a surprise to the company. I outlined my intent in notes, emails, and conversations with them, and let them know I will be methodical, organized and persistent. Once started, there will be no way for them to “clean this up”, as they have attempted to do in the past, most likely hiring one of the companies that put false positive posts on review sites.

JM
Winter Park, Florida
actual claim number [protected]

I am following up with a complaint I filed on my dishwasher. They sent a tech. out that didn't know what he was doing and he broke the latch on the dishwasher and pulled out the circuit board, he said it needed a new circuit board and he would call it in the next day due to the late hour of the day. I called CHW to see if the tech had called it in and they told me the part had to be ordered and it would take 3 -5 business days to get it. The part finally went to the tech on Sept. 20, 2017. I heard nothing from the tech. Tried several times to call him, he would not answer the phone and his mail box was not set up. I called CHW and informed them of this tech's non-response to my calls. They called him and got the same thing. They reassigned my claim to another Tech which came out immediately, assessed the situation and said he could not repair the dishwasher. After waiting for 3 days to hear from CHW at no avail I called them and I was told that the dishwasher was old and it was not worth the repair. They would send me $179.00 for my dishwasher. I told them I could not replace my dishwasher for that amt. of money. She said that was all it was worth. After arguing with her she raised the amount to $229.99. My dishwasher cost over $500.00 when I purchased it from Sears 7 years ago. She then referred me to Section F #16 of the contract in the book. Stating that they reserve the right to... When they claim to REPAIR OR REPLACE you can for get them doing any replacement. It is now Oct.5, 2017 still no dishwasher. I could have purchased a fantastic one with the $1200.00 I paid for this warranty.

My AC went out and it took two weeks for Choice to tell me that I didn’t follow the manufacture’s recommended maintenance. I asked what the manufactures recommended maintenance is, they didn’t know, but they sure could tell me that I didn’t follow it. I just bought my home one year ago. I set up a maintenance plan with an AC company, who Choice didn’t let me use. My company has serviced my AC, in fact when I saw the photos of how clean my condenser was I was impressed. Needless to say I cancelled my policy with Choice. And my house is still HOT!

I placed a claim for my dishwasher on August 30, 2017. This company had to call three different techies before one would accept the work order. In the meantime I was calling the company to find out what information I could about my dishwasher. Finally a tech came out at 8:00 PM to check the dishwasher. He said he would turn the report in the next morning due to the hour the office was closed. I waited a few days for the company to call me with an update, no call came. I again called the company to inquire about my claim. They said it would take 3-5 days for the part to come in. Okay, so I waited 5 days no call from company or tech. I called the company again, (September 22, 2017) I was told the tech received the part on September 20, I should call him to set up an appointment. I called the tech immediately only to be rudely told he would call me back, because he had another customer call coming in. It is 7:25 PM and no call from the tech. I would not want anyone to go through this experience. I will not be referring anyone to Choice Home Warranty.

Purchased home warranty and after about 6 months our air conditioner failed. They sent out a repair crew and determined that the outside condenser unit had to be replaced. They called in the claim and within 1 day they denied the claim as they said it was not properly maintained. We then faxed to them receipts from licensed repair personnel that had serviced the unit every year and they had noted that the system was in “great shape”. HCS then said the maintenance was done correctly and they denied the claim. They said they should have recorded the amperage – head pressure and other operating parameters. I advised that I have never seen a service person record that information. The service man made the required measurements and based upon his skill demeaned the unit to be in “great”shape. Home Warranty still insists the failure was caused by wrong maintenance. The actual failure was a leaking coil – that other than washing with a hose- has no defined maintenance. They ten said they would replace the unit but would only cover $150 of the cost.

No one anticipated a failure when we signed the contract and paid our fees. It is unfortunate this happened. They advertise no inspections or equipment age required to be insured.

Clearly, they are trying to get out doing what they promised to do.

We are 65 years old without a lot of extra money and bought the insurance to hopefully avoid this type of problem.

This is THE WORST Home warranty company! They denied a claim for septic pumping, which I pay an additional fee, it is not covered, they only repair mechanical failures, There are NO MECHANICAL failures in a Septic Tank, its full and needs to be emptied! I paid the service feeof $65.00 for a previous claim on my washer, the top is broken, I only found out that I was not covered until aweek after the tech had been paid and left! NO MORE OF THIS BS I have had ENOUGH!

I am Canceling this contract NOW!

I have worked with choice home warranty company under contract since June 2017, they have been invoiced for over 80 work orders that have been completed and have not paid on any of them for services performed on them by my company. They owe me over $6, 000.00 right at this point and will be in civil litigation soon.I am currently invoicing all the consumers that we performed work for with my attorney's information included for a class action lawsuit. And they deny more consumer claims than they ever cover.

My last three claims have been denied based upon their interpretation of the warranty policy. The first one was my air conditioner compressor. The unit was 22 years old and the compressor housing ruptured and lost all the Freon. They claimed that this was not a normal failure and although they could not show me in the policy that it was not covered they just adamantly denied my claim. I had two AC companies here in Las Vegas look at it and they both agreed that it was normal wear and tear. The second one that they would not cover was my dishwasher. The pulley that keeps the door balanced broke. They denied the claim because they do not cover dishwasher doors, although the door was fine. I guess they figured that the pulley was part of the door. The third item was my hot water heater. It started to leak after 11 years of use. This is very common in Las Vegas because of the water. American Home Shield warranty always covers this...Choice Home Warranty evidently does not. They claim that they do not cover leaks, although it is very difficult to find where it spells it out in their written policy. So the warranty is practically useless. Anyone thinking about using this company needs to read the fine print and interpret it every way possible, because they will certainly find a way to deny the claim. Buyer beware.

We've owned this home for five months and purchased a long-term contract (#[protected]) with CHW. Our air conditioner(s) did not appear to be working correctly on September 7, 2017. We called an received claim number [protected] and received a service call from Cortinas and Sons. The technician spent less than ten minutes and stated the problem was lack of routine maintenance, and that the units were under manufacturer warranty. We promptly received a call from CHW telling us out claim was denied. We were offered $200 to satisfy our dissatisfaction. We did not accept and called the installing technicians who promptly came and actually checked the system. Come to find out the evaporator coils in both units were leaking. These coils were never looked at by the CHW technician. It's funny that K&S Heating and Air in Garland Texas [protected] actually found the problem, got out systems temporarily fixed until the parts could be ordered. We paid $304 for their service call.

CHW says they hire/send experienced technicians. We did not find this to be the case. We have called CHW and intend to now file a claim on the evaporator coils and we will not accept service from anyone but our choice of service company. Please give us a call to discuss. Thank you

No, no, no. Choice Home Warranty has caused me much distress. They have made me do all of the work of finding someone that will take the insurance & then want me to pay the company out of my pocket including my deductible & then reimburse me. Why do I have covered insurance if I have to pay ahead. I am a senior with a limited income & it puts the burden on my shoulders.
It is a very poorly organized company & confusing
Now I am being told that the service is not covered when I was told it was OMG!
claim started 8/31, thought it was approved, it was fixed 9/5 & told not covered 9/6/17.

On 7/30/17 I spoke to Darlene who gave me a claim number for my dishwasher. On 7/31/17 I spoke to Ryan who told me that nothing in the door was covered, that is where the electrical component that control the dishwasher is located. My husband went to Fox Appliance and purchase the part for $33.95 and installed it. On 8/1/17 I spoke to Steven and explained all of this to him and he said as a courtesy he would issue a refund check for 33.95, still have not received it. On 9/5/17 I called Choice Home Warranty on y refrigerator because something is not working concerning the freezer and ice maker and of course that is not covered. CHOICE HOME WARRANTY is a FRAUD THEY TAKE YOUR MONEY AND COVER NOTHING. This theft by taking!

Margaret Adams

This Home Warranty Company though less expensive is truly a ripoff. I submitted an electrical claim for the light above me fireplace which wasn't working properly. The fixture had 2 heads and one wasn't working. The tech came out and assessed the situation then called it in to Choice who told him they didn't cover replacing it. This is the 2nd claim that I have submitted only to have them deny coverage after I have paid them over $1000 for the policy. I listened to a smooth salesman and purchased a 3 year worthless contract. Don't use this company! They search for ways not to fulfill their obligations to their customers.

Choice home warranty sold me a contract with assurance that my contract would either repair or replace my items. When I reported my aircon not working they immediately refused to replace or repair the unit based on a photo which they say showed signs of rust and corrosion. Even though the tech tried to explain the unit was old and going out for a number if reasons not due to rust or corrosion. No where in my written contract are the words "rust or corrosion". I filed a complaint with NJ b business Bureau, choice home warranty will no longer respond. They offered me $250.00 plus a 1 time free service call, value $45.00, my outlay is well over $13, 000.00. I'm trying to file with NJ Consumer afairs however choice home warranty refuses to provide me with their license number. Actually hung up on me twice. This company, in my opinion is running a scam. Their last class action suit they were to change their sales promise and be honest in presenting their sales pitch. They are still selling and are refusing to be honest in dealing with the public. I'm 72 years old and I feel this company has taken advantage of me as well as their refusal to respect my disability in refusing to communicate via written form as I severely hearing disabled.