Chipotle Mexican Grill
reviews and complaints

March 1, 2010- I went to Chipotle this location I usually visit once every two weeks-sometimes with my family sometimes it's take out. Well this particular night I decided to order my 2 of a kids bowl along with 5 other adult orders- at the time of placing order I stated what I wanted a kids bowl that included only pork and rice was what caused the issue after fixing all five other orders I was told I could not order a kids bowl to go. It was not what was said but the manner that it was said in I spend at least $130.00 in that Chipotle a month not to mention others in the area- yes I consider myself a loyal customer. But at what poi t do you stop training your staff customer service it took the manager to cone out and fox my order after finding all I wanted was pork and rice for a toddler I was charged for two sides but why isn't this advertise take what is to go and what is eat in. That is why it is called take out- any other restaurant that offers take out they offer the kids meal to go as well. This was embarrassing to me because the staff that only spoke English when it was convient to them decided to embarrass me I order 5 other adit meals you see me and my family in here every month. Please train your staff with better manners! Great food but you need good service to sell it.

This complaint is regarding the rude and emabarisng behaviour i was subjected to while purchasing dinner at Chipotle. I had ordered bowl of vegatarian burrito and a bottle of water which cost me $ 8.70. I had initially paid $7 and then paid the cashier and extra $9 . The cashier had conviniently forgotten that i had paid him $7 and stated tht all I paid him was $ 2. And made me paid the entire amount again.
I paid the amout without arguing at that point and returned after my dinner to verify if the footage had captured me not payin or other wise. The cashier was extremely rude ad called on hi smanager and other staff to make his poit and refused to show the footage.

the entire behavouir ws very insulting and emabarring. This incident happened on 2/4/2010 at 9:15 PM. The concren is not of the extra 8.70 dollars that I had to pay but of the rude behaviour which was uncalled for and should have been controlled.

I visited chipotle on january 22, 2010 with some friends for lunch. I have frequently eaten at this particular location at least 2 times a week. On this visit, I had to wait on the steak to finish cooking. However, the server was in a rush to get the food out, the steak was raw. It was red and the server argued with me that the meat was cooked and it was medium.

The supervisor/manager overheard the entire conversation and did not interject and resolve the situation.

I will not frequent this location for a while. They do not care about their customers or good customer service.

I worked for this company briefly at the location in avendale, arizona. The apprentice trainee melissa has zero skills at her job. She treats the employees like dirt. Not only that, but she serves expired chicken for lunch to her customers because she was concerned with saving money on food rather than the customers health. The red baskets that they serve their food in, are never sanitized. She never makes sure the emplyees wash their hands and reprimands employees in front of a line full of customers. She was a previous employee at another chipotle a couple of years ago, and was fired because it was not disclosed that it was her mother that hired her and her sister to work at that store. She waited for all old employees to leave before she reapplied for the positin neglecting to tell human resources that she was fired before for lack of ethics. And lying on her application. I would highly recommend not to eat in the unsanitary environment, and definitely do not seek employment at the avondale, arizona location at 99th & mcdowell.

My daughter and I had lunch at this location on 1/4/09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1/4" to 1/2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.

My daughter and I had lunch at this location on 1-4-09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1-4" to 1-2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.

I went to get dinner for my family and I at Chipolte Restaurant in Webster, Tx about 8:00 p.m . When ordering i asked the female employe for some guacamole on my meal and notice there was a couple of strands of hair in the guacamole, I asked the server for freash guacamole and pointed out hair. She just looked at me and procided to dip out a spoon full of guacamole, while being noticable sick and constantly caughing, I told her agian and she finally noticed the hair and pulled it out of the guacamole with her gloved hand and tossed it on the floor and again procided to dip out of the same container without changing her gloves or dicarding of contaminated contents and continued serve other costumers out of the same container. There was also anouther employe standing by the register that looked to be the manger and he was watching the whole time and never said anything. I was horrified at the fact that she just continued to serve the same food. Thats was the worse thing that i have ever seen in a restrant right in front of my face. I will never return to that location or to Chipotle.