Menu
Chipotle Mexican Grill
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
reviews & complaints

www.chipotle.com
www.chipotle.com

Learn how the rating is calculated

1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Chipotle Mexican Grill has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chipotle Mexican Grill. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chipotle Mexican Grill reviews & complaints 646

Sort by:

Newest Chipotle Mexican Grill reviews & complaints

ComplaintsBoard
J
7:02 pm EST

Chipotle Mexican Grill the taste and the overall experience

I was highly disappointed with the taste of this food it was overly seasoned and the textures felt like discussing this in my life the employees were very rude and did not look like I want to be there their counters were extremely dirty and used a very disgusting rag to wipe it off whatever was in there tomatoes made my food 10 times worse let alone let alone they didn't have anyone out there cleaning the tables never dirty trays on the tables the only thing I enjoy that was the Coca-Cola butter cups could've been recyclable also the only thing I really enjoyed was the napkins only because it got the oil off my nose I highly recommend they need to take some tips from salsa Fresca's Or Mc Donald's

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
L
6:46 pm EST

Chipotle Mexican Grill order online

I recently placed an order about 15 minutes ago I just received it everything is wrong they didn't give me chicken when I asked for chicken and steak double and they only gave me regular amount of meat. And on top of that they put the spicy green salsa on my bowl which I do not like spicy food so for that reason I had to throw it all away they messed up my whole order. I'm completely disappointed especially after paying almost $15

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
G
2:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chipotle Mexican Grill product refund

Yesterday I went to a Chipotle location and got food for my staff. This location is approximately 30 minutes away from the office and it is the closest location to it. When I got back with the order every bag of chips that we got was stale. I called the location in Lakeland Florida and let them know what happened. The manager, Raffy, told me that the only way they could refund my money was if I physically went to back to his location. I told him that it was too far, and the next time I could get out there would be in a few months, and he said that he could not help me. I am very disappointed with the quality of food at this location. The last time I went there, there was a fly in my taco. They re-made it and I didn't complain to anyone else. I would like my money refunded. I can go to a location closer to my home (winter haven) or you can send my a check at my home address. I will never return to the North Lakeland location. Horrible management. Please call me to resolve this issue, my cell number is [removed]

Read full review of Chipotle Mexican Grill
Resolved

The called, emailed, and reimbursed me

Hide full review
ComplaintsBoard
K
9:40 pm EST

Chipotle Mexican Grill burrito bowl

Ill keep this brief. Both today and the last time i visited the chipotle located on Henderson mill rd in Atlanta, the black beans were so undercooked i had to pick them all out of the bowl to make it enjoyable. Made a game out of it with my gf. Generally speaking, this location is usually on point, just not recently. Apparently, 350 characters is the minimum.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
2:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill brown rice is not completely cooked.

On Saturday night, Dec. 12, 2017, I went to Chipotle at 254-65 Horace Harding Express, near my home to order a take out - Chicken with Brown Rice. I was not enjoy it because the brown rice was too hard, it was not completely cook. I just ate the chicken, black beans and lettuce and through the rice away. This is not just the first time. The management needs to pay close attention.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
T
7:35 pm EST

Chipotle Mexican Grill profits over baseline product

Absolutely am completely dumbfounded that such an amazing piece of very basic products, far superior in the industry of your specific food quality spectrum, Chipotle Mexican grill would decide to PULL CORN tortillas from service. Hands down the most flavourful out there, and I live in and travel Texas for decades.. aka Tejas, the Kingdom of Tacos. I trust you will find the error of your ways, taper as needed to control costs and establish rightful place to the line. I may well have jumped the gun here but FTW manager said that it was company wide. Why not Sofritos? They are delicious but not as much so without corn tortillas!

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
10:13 am EST

Chipotle Mexican Grill burrito tortilla

The tortillas are always stale and hard lately at this location: Chipotle Mexican Grill, 405 6th Ave, New York, NY 10012

I don't know if they're not storing them properly or the tortillas are coming in that way or what. It's very disappointing to bite into a burrito that doesn't taste fresh when you watched the person make it right in front of you. I hope they fix this problem. I suppose it doesn't matter for people that like bowls. But I wouldn't recommend anything with the big tortilla until they solve this issue.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
R
5:54 pm EST

Chipotle Mexican Grill inadequate amount of food for order

I went into Chipotle tonight at 6:06pm and had the worst experience with customer service. I asked for the chicken tacos but I just requested that my hard shells be put in a separate container. One male employee tried to accomodate me even though he was a little confused. But the female employee just stared blankly like I was speaking a foreign language she didn't understand. I asked for a separate container because last time i got tacos to go, by the time I got home my shells broke in half from the heat and moisture. Total waste of money. So after they finally understood what I was asking for they put my chicken in a small container that will only fit 2 shells. I asked repeatedly if that was a reasonable amount for my shells and 2 employees even agreed with me that it wasn't enough. The manager then comes over and proceeds to lie that they use this small cup as the standard for 3 shells. False. I have seen numerous times that they use a spoon when filling taco shells. there is no way that this small amount of chicken they gave me is enough for 3 shells. I was disgusted and frustrated that she as a manager could allow this. She basically shrugged and walked away while the other employee apologized. I have never had an issue with this restaurant before today. I just want to know if it is standard to give one container of chicken to those who order tacos. The same container they use for a side of guacamole etc. I will attach the photos.

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
J
8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill service/ product

On Friday 12/1 at 8:30pm I got in line at this chipotle by sawgrass mall, behind IKEA. The first thing I noticed was the long line of people and only 2 people on the line and 1 cook. There was 1 worker deep cleaning the bathroom for the whole time I was inside. After 10min, they served only 3 people and someone new came from the back to help. They seemed very disorganized because instead of passing the bowls along they would go around each other. Then after 20 min I get to the front (I'm vegan) and they said they had no more veggies. And most of their food was empty. There just seemed to be any kind of management. I went out of my way to this chipotle because it's the second closest to my house, I stopped going to the closest because of the same issue. I eat chipotle pretty regularly, so I would like to be able to go to any chipotle and not have to worry about getting bad service. I mean it's veggies, they take 10 mins ? Don't wait till everything is empty to start calling it. Then again, you only have one guy in the back. He surely couldn't handle it all on his own. I have seen a decline in most of the chipotles near my house, in food quality and service. I would just like to see that improve.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
K
1:48 pm EST

Chipotle Mexican Grill food preparation

On 11/30/2017 around 5:15 PM, in Pompano Beach Florida on Federal Hwy off Copans. I ordered my two burrito bowls, as usual, but there were no fajita mix (onions and peppers), no white rice, no cheese and low amounts of chicken. Both burrito bowls tasted like it had vinegar in it and we couldn't eat much of it. We had never tasted that before in the food which is usually wonderful. Coming upon the dinner hour, I was surprised to see that the ingredients were so sparse and not prepared or ready for the customers. A couple employees seemed disgruntled except for two of them, who were nice. I didn't see any management there and wonder if that's why the efficiency and quality control is lost. It was weird. Nothing seemed to be ready to go. I'd like my money back for the bad burritos. Thanks

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
D
12:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill hiring process

My son applied to Chipotle and received a email that he had an interview at the Madison Ave location, NY. The email said to bring his working papers. The interview was a group interview with other HS students. The next day my son received a email informing he did not get the job. My son was really depressed. He is only 16 years old and this is second interview. The first interview was a summer youth program where he got the job. I'm disabled and my son said he was going to get a job to help me. Knowing my son was depressed I called the hiring manager to see why he was not hiring. I told my son to apply to other locations and move on. But, I would call to see if Manager could tell me why he wasn't chosen. My goal was to help practice interviews and work on any area he needed to get better at. I was told it is not that my son is a "bad kid" there was just other people that were better suited for the company, e.g, better availability. My compliant is this all the candidates were in High School so I am quite sure there availability was all the same. Second, to say my son is not a bad kid, I( already know my son is a good kid ) but he walked away feeling something was wrong with him. He does not have the level of experience interviews to not take it personally. He was told maybe the whole group would be hired. I think you need to take inconsideration, calling in very young people for interviews and not choosing them and giving them no good reason, why they were not hired. I think the Hiring Manager is discriminating against people, and that was the real reason he was not hired. He couldn't give a reason because it wasn't him it was your hiring manager who is probably a racist. I patronage the Chipotle on a regular basis, I support your brand. But as I look at the Fordham location there are only Hispanic people working there, and that is the real reason my son wasn't hired

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
C
3:09 pm EST

Chipotle Mexican Grill unprofessional / inadequate

On 11/29/17 at approximately 3:30 pm, I arrived at the store located at 1000 S Commons Dr, Myrtle Beach, SC 29588.

I ordered 2 salads with dressing and was told that there wasn't enough dressing or salad. They made me one salad and gave me one dressing. Because of this I had to order 2 bowls. This exact thing happened previously this month. Nobody seemed to care. I was in a hurry and was taken aback by the lack of empathy, that I neglected to get my receipt.

I am requesting a refund or gift certificates.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
I
8:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill employee

In Richmond, VIRGINIA Chippenham is the worst Chipotle in America.The management is very rude and speak Spanish about you like you are dirt.I recommend that you dont eat there because the food is never done.This store needs new management. FAST! They treat the guests like as if the guest don't come there they will still get paid FYI in order for a company to survive the guests keep the company going you cannot get paid if noone is eating in the restaurant.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
W
2:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chipotle Mexican Grill manager

I'm an employee at Chipotle Grill (Chelsea West 1277) 149 8th Ave New York, Ny 10001

My manager is being Very unprofessional his name is Jerry Leon. I have been complaining about crew members speaking in Spanish while I'm on the floor & thats is against the law I am an African American... He has been giving me 12-24 hours a week but the Hispanics get 30 / 37 hours a week which I feel is very unfair, I just tired to call his phone & I asked him about my hours & he hung the phone up on me, I tired to call back I did not get a response, An Hispanic girl was hired last week & she has 30 hours while I'm still at 20 hours... He very unprofessional, he is always late to work, he will schedule himself & not come in this is the worst company I have ever worked for in my life

Read full review of Chipotle Mexican Grill
Resolved

Done

Hide full review
ComplaintsBoard
F
1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill burrito bowl/steak

November 27, 2017 at 1:22 PM Order #216

I actually entered the store at about 1:05 PM. There were about 6 people in front of me. I waited for what seemed longer than usual, but still didn't mind as I have been out of the area and not been able to get my dose of Chipotle in a while. I order the bowl then find out there's no steak. No worries I'm told, it just needs to be cut. Yet there is no one working on that. No one at the grill or cut station. I'm asked to finish my toppings and she'll just add the steak. OK! Now I'm standing at the register, I let another guest go by me that has her completed order. I'm watching the "manager" taking temps everywhere as a line is building out the door. The steak cutter has now appeared and is dicing it up. It goes right into the pan and, yep, I'm still waiting. And so is the person that placed their order before me. Finally someone speaks up and says to change out the steak pans and I have my order being finished and I'm on my way. The wait time was frustrating but I can bear with that. I finally get back to my store, 2 miles away, and wouldn't you know it? Not only is the bowl cold but I must've gotten the kiddie portion of steak. Four ounces? No Way! It's slightly over 2. Now the overall experience is terrible. The wait you can bear, but cold and small portions? Unacceptable. I've noticed that each time I've gone to this particular Chipotle that the staff is forever changing and gone are the friendly staff that use to be there. Sad, it's not even been opened very long and the customer service is going down the toilet. Vestal Parkway, Vestal, NY. All these SUNY kids too, no wonder why Core Life is busier. Hope you can encourage them to straighten this out. Thanks!

Read full review of Chipotle Mexican Grill and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 27, 2017 11:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Did you try taking the food back to the location or calling them for assistance?

ComplaintsBoard
J
7:24 pm EST

Chipotle Mexican Grill rude grill worker

The short black girl on grill at the time spit on the grill and sneezed several times and when I ordered meat they were out of she yelled at me to leave. I asked to speak to her manager and she called me a d*ke and my friend a f*ggot. Someone needs to talk to her because her behavior is inappropriate. While making food another friend told me she would whisper to her self and said she was a witch and could curse you.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
S
4:57 pm EST

Chipotle Mexican Grill veggie salad

Hello,
I have been a loyal customer to Chipotle for many years but recent experiences have made me reconsider where I am going to eat when I am out. The past three times I have gone to Chipotle I have been disappointed.

On Nov. 13 at 5pm, I stopped into Chipotle to get dinner before class. When I was next in line I heard an employee behind the counter tell another employee, "start giving them smaller portions because we keep having to refill." So, when my turn came to order my veggie bowl, the employee gave me barely any lettuce, brown rice, or black beans. My friend told me that I should have just told him to give me more but it was too uncomfortable because he would have been scolded by his coworker again. When I went outside to eat with my friends, they laughed at how little food was in my salad bowl and I didn't even get full. Needless to say, that little bit of lettuce did not hold me over for the night and I had to make dinner again when I got home.

This was an upsetting experience for me and I hope that it can be rectified somehow.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
J
12:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill 2 bowls order #569

Overall I'm really unhappy with the products that I received here at Chipotle. The customer service was great! However the barbacoa i received was extremely spicy. my queso, I'm not sure it tasted sour or something and the fajitas tasted like there where large amounts of jalapeno peppers. The bowl was so spicy i could not eat it and my throad is still burning. For a customer who eats at the chain often and have even worked for a local Chipotle am very familiar with the food. I will not be returning to the location 1418 66th street north st. Petersburg fl if i return to the chain any time soon.

A very unhappy customer!

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
K
11:57 am EST

Chipotle Mexican Grill rice

I bought a chicken bowl from the Chipotle on Fulton Ave in Downtown Manhattan. I normally do not have any problems here and I love getting chipotle, but on this particular day the rice was extremely salty. The salt taste completely overpowered everything else in the bowl and I was unable to finish my meal. It was disgusting and I was very disappointed. I had been looking forward to eating chipotle that day and it was a complete let down.

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
N
6:31 pm EST

Chipotle Mexican Grill cassidy white

I went to your Cherry Grove restaurant which credited me a bowl for again ruining my order and experience. I have have been served food on the edge of edibility more times than I can count. I try to steer clear of that store in particular but do to my job and my busy schedule, unfortunately sometimes I have no other choice. I'm trying to be more healthy which is why if I eat out I will eat at chipotle. I called up to the Cherry Grove to ensure my credit was still in your system to claim it because it has been a couple of weeks . I spoke with Cassidy White who not only made me question if she had even looked my name up she didnt ask how it was spelled or anything and my last name is Beysiegel. Then refused to credit me my food or apologize for the inconvenience of somoene either forgetting to right my name down. When I called, whoever I spoke with even apologized because it took so long for me to be able to give them my name and told me it was because of how busy they were at the time. Now, I have been loyal to your restaurant for a decade never even trying your competition even during that e coli scare. When someone has scewed up on your end under the children you put into management Those children then, insult me questioning my competence in tone alone by telling me I should hold on to a reciept for two weeks after my name was supposedly taken down. Cassidy White will be the reason I will never got to that store again. That store has screwed up and made it right in the past. Cassidy is so sure that there is no way that anyone at her store could have made a simple mistake because of the tight ship she runs that your company's veterans are being driven away. I am not the only one. Aside from filling this form out there is no one else to report her arrogance and subtle rudeness to and I do not appreciate that as well. Please redeem me my food that is owed and get you company and individual stores on track before you destroy one of the most inspiring mission and goals set out by any restaurant chains.

Read full review of Chipotle Mexican Grill
Hide full review

Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chipotle Mexican Grill customer service

Website

www.chipotle.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chipotle Mexican Grill?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chipotle Mexican Grill Customer Service. Initial Chipotle Mexican Grill complaints should be directed to their team directly. You can find contact details for Chipotle Mexican Grill above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chipotle Mexican Grill. Discuss the issues you have had with Chipotle Mexican Grill and work with their customer service team to find a resolution.