Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

CheapoAir.com / their price is not cheap

CA, United States Review updated:
5
Contact information:

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.
Be
0

Comments

Sort by: UpDate | Rating
In
  6th of Apr, 2009
Agree Disagree 0 Votes
CheapOair.com does list our service fee in several areas of our website. Under our Terms and Condition, it is clearly displayed, along with the mandated taxes. The fee is also listed under TAXES AND FEES on the very first page of our website.

I do apologize that this was an over sight, however, most travel companies have imposed service fees for several years.

Randrews@cheapoair.com
866-636-9088
CheapOair.com
Customer Support
Sa
  3rd of Nov, 2016
Agree Disagree 0 Votes
I had the same experience with cheapoair. They sneaked in a $25 charge. I got charged by the Hotel and another $25 by Cheapoair making it more expensive than other sites were offering. It does not say anywhere they are going to charge on top of the hotel cost. Customer service just puts you on hold for over an hour so you get frustrated and hang up.

Post your comment

Submit
CheapOair Logo CheapOair
Customer Service
Overall Satisfaction Rating

181 Reviews
c/o Fareportal Inc., 135 West 50th Street, Suite 500
New York
NY
United States - 10020
+1 800 566 2345
View Full Information
     

Reply to

close
Send