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1 United States Review updated:

Purchased a ticket for a 'Major Airline' (actual airline name hidden until booking) because the site guaranteed a full guarantee if you are not satisfied with the airline. It will be a member of the Star, SkyTeam or Oneworld alliances.

Upon booking, I found out the airline was Spirit, which is neither a major airline nor a member of any of those alliances. Had to spend 45 minutes on the phone and actually had to send SCREENSHOTS of their stated policy to because the guy refused to acknowledge the refund policy.

I had to deal with this guy:

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