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Cheapoair / airfare cancellation fee made online within 24 hours

1 United States Review updated:
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Is it not true that you can cancel an airline ticket within 24 hours if made online with no penalty? A law. Cheapoair thinks not here is an interesting conversation.


Hi I purchased a r/t ticket last night around 6pm EST. If I were to switcch the dates, and the price of the ticket was the same would there be any charge?

Thomas • 11:47 AM

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Thank you for choosing online chat services. How may I assist you ?

All Fares/Charges Quoted on this chat would be the "total price per

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Aaliyah • 11:47 AM


Hi Thomas

Aaliyah • 11:48 AM


I will check that for you.

Aaliyah • 11:48 AM


May I have your booking number please?

Aaliyah • 11:48 AM


Also I wanted to use a discount coupon which I forgot to do. I called last night and the operator said there was no way to include the coupon code after purchase.

Thomas • 11:48 AM


Sure hold on a moment

Thomas • 11:48 AM


Thomas, you cannot apply discount coupon on existing booking.

Aaliyah • 11:49 AM


but if I cancel the flight and rebook then I could... ?

Thomas • 11:49 AM


Yes, you can.

Aaliyah • 11:49 AM


Again this is within 24 hours of booking

Thomas • 11:49 AM


Within 4 hours it is free cancellation.

Aaliyah • 11:50 AM


I don't know my booking number right now, but what is the general policy. I thought there is a rule you can cancel any airline reservvation within 24 hours of booking online with no penalty. Is that true?

Thomas • 11:50 AM


I don't believe the 4 hours is legal. I looked online.

Thomas • 11:51 AM


Within 24 hours USD 25.00 per person will be cancellation fee.

Aaliyah • 11:51 AM


OK this is time to figure out why you are not following the law. Seriously.

Thomas • 11:51 AM


What is a change fee for less than 24 hours?

Thomas • 11:51 AM


Only fare difference will be charged.

Aaliyah • 11:53 AM


Also please send a link to where you say there is a $25 cancellation within 24 hours fee on your website.

Thomas • 11:53 AM


Thomas, it is nowhere mentioned, that free cancellation. It clearly states within 4 hours, if you will scroll down.

Aaliyah • 11:54 AM

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Still don't believe you can charge a cancellation fee within 24 hours. So pretty much a. I can't apply a coupon after purchase. If I cnage the ticket I still can not apply a coupon. If I cancel th reervvation you take $25. Can you explain your last statement? nowhere mentioned that free cancellation.

Thomas • 11:55 AM


Also... Do you know it is a law in the USA that any airline purchase can be fully refunded with NO CANCELLATION FEES within 24 hours. See onine others have had this issue with you.

Thomas • 11:55 AM


On the website it is not mentioned that free cancellation within 24 hours.

Aaliyah • 11:57 AM


It is within 4 hours.

Aaliyah • 11:58 AM


You don't needd to mention free cancellation it is a law. You have many complaints. https://www.complaintsboard.com/complaints/cheapoair-c23660.html

Thomas • 11:58 AM


Broken record doesn't work. I am adding my concern to the lists online. You are not following the law.


Concerned that if it is a law CheapOair is relying on overseas customer service reps to avoid the law in the USA.

Re
Mar 9, 2016
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Comments

  • Ga
      22nd of Mar, 2018
    +1 Votes

    Within the time it took to book the flight we realized that we weren't comfortable with one let of the trip and decided to cancel. Cheapoair charged $50 per ticket, stating that they had already issued the ticket hence the fee. Within minutes, not an hour, two, or many, but minutes. If that's not fraudulent then I don't know what is.

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