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Charter Communications / delivery of equipment response when late

1 United States

So when I upgraded the man from charter said it should be here in 2 business days. But because we called in afternoon those two days wouldn't start that day it would be the next. We understood and excepted it. So when we waited 3 days and called back the customer service representative was rude. She states, " well I was trained to say 3 to 5 days." I said well, the man told me 2 days. I said I don't understand . U may off been trained that bit I remember what the man said to me. She was not handling this situation but adding more frustration about this conpany. She didn't say sorry or how can we make this better. Nothing. ...poor customer service!

Sep 20, 2018

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