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Charter Communication / bad service

1 Ellensburg, WA, United States

Worst customer service, rude incompetent office staff. Ellensburg, wa. If there are any members of charter communication management who care about the quality of employees that represent your company. Please read this. We have made 6 visits as of yesterday to the local office to change a service to my sons name. The change has never been made correctly, but when we return the same staff member insists that we never made the change. When we explain the error is not ours, she is rude will not listen. The latest error, my bill is now coming to my address in my sons name!! This staff member has an attitude, does not listen to our request, does not make the requested change correctly, and does not take responsibility. Its been exhausting. Charter communication desperately needs to improve customer service. We all hope a new provider comes to our area.


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