Spectrum.com reviews and complaints 1
View all 610 complaintsSpectrum.com - increase in monthly payment
On 8-11-08, I purchased a monthly package including basic cable for $7.08, Road Runner Lite for $29.95, and Digital Phone for $19.95. I was told my monthly bill would be $60.25 for the first year. Although I don't have a contract, my introductory rate for my internet service would not change for the first year. I've had Time Warner for 3 months and the cost of the Road Runner Lite has gone up $3.00. I called and talk to a Ms Robinson, and she said everyones went up. I know that can't be true so now I have 2 employees being dishonest to me. On the bottom of the bill it states: Effective with your current bill, the monthly rate for your internet service will increase $3.00 per month. If you are currently receiving an introductory rate for your internet service, the adjustment will be applied at the end of your promotional period. I am receiving the introductory rate. My increase should start after 8-11-09. Their are too many internet providers that will give me the same kind of services and they will be honest with me.
Thank you
Shirley Warren
Latest Spectrum.com Reviews
Spectrum Internet and mobile Service Spectrum communication Delivery issues Bundle Spectrum internet/cell phone serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
> I was told my monthly bill would be $60.25 for the first year.
Do you have a WRITTEN contract? Since TWC is paper phobic that would be NO.
---
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing.
You MUST deal with TimeWarner in WRITING.
If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.
Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.
I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.
Send ALL letters to "the office of the president" for your territory.
If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"
...
remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.