SUBMIT A COMPLAINT

Changi Airport Groupterminal 2 arrival / lost and found counter

1
C Aug 16, 2018

15th August 2018 / 1am
I wasn't able to claim my cabin luggage on the baggage belt 35 at terminal 2 thinking that it was taken wrongly by the other passenger so I've waited for an hour without any sign of help from the staff there. I reported it in the lost and found counter. The lady staff never showed any sign of help. She told me to wait for their call within 24 hours and that's all. I called so may times today and said that they cannot do anything until the person returns it and wait for their call not knowing that it was just in the unclaimed baggage area when i called again. If i didn't call, how would I know?. NO SIGN OF URGENCY.! How can the staff put in the unclaimed baggage area when i was still there waiting???!!! Now I need to go there, waste money for the fare to collect my luggage that was not even my fault in the first place!! They didn't make efforts to atleast find it first. DISSAPOINTED. What a service.

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