SUBMIT A COMPLAINT

Changi Airport Groupchangi rewards

To whom it may concern,

I've purchased a pair of ear rings at chomel using the gift card to offset $10 from my purchase on 23 Oct 2018.

I only realized on 15 Nov that Chomel also deducted $10 from my e-voucher too.

Went to customer service counter to feedback on this and was told to email [protected]@changiairport.com. I did what I was told and emailed on 15Nov.

After 20 days of waiting, I received a reply that I indeed used my e-rewards to offset my purchase when I already feedback I used card voucher to offset and was horrified to find out my e-rewards was deducted too without my acknowledgement.

I am truly disappointed in the world best airport inefficient Changi rewards team that takes 20 days to respond to my feedback and gave me a desultory investigation result.

I look forward to a more satisfactory response from the complaintsboard instead.

Thanks & Regards,
Katherine

Changi Airport Group
Changi Airport Group
Changi Airport Group
Changi Airport Group

Mr
Dec 05, 2018

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