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Champion Windows / Lesson learned!

1 United States

Recently I unfortunately purchased some windows from Champion Windows out of Albany, NY.

My wife and I stopped by their showroom (very impressive) and spoke with a representative who took us through a series of testing booths & demonstrations. The presentation was quite impressive, showing how their window incorporated special glass and frame structures that really seemed superior to everything else that we had seen. They had chilling mist containers, and UV testers that compared their product against the competitors. I went home that night with my wife and discussed how good the product was.

Well the next day, they sent out a nice young man who measured the windows, and gave us a staggering price. I felt like a fool by signing the contract, but the windows seemed so good!

That Saturday, I was reading the paper and out comes a flyer offering 1/3 off the price that I was quoted. I was shocked, but chalked it up to experience, and vowed to my wife that I'd never recommend Champion to anybody else where I work, or our friends.

Just for kicks, I had another company come out and take a look at the project and they suggested that we contact the NYS Attorney's General Office regarding price gouging.

I bought on impulse. My suggestion is to always get a few quotes, rather than from someone who "seemed" trustworthy. After all, they said they were the biggest window manufacturer in the country. What really irked me was how I didn't recognize that I could have canceled the order in (3) days if I wanted to.
Nobody told me that.

But,... a lesson learned

Es

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