CeXnon delivery of goods

I ordered several DVDs & computer games costing around £66 from CEX on the 13/1/15 from their online store, 2 days later I received 2 of the games worth £10.75p I thought the other items would be delivered separately as the website states but after a few days nothing arrived, I then logged into my account to check the tracking number given for royal mail and it said all items were delivered on the 15/1/15 but the electronic signature and printed name were PW and CEX so the parcel was actually delivered to themselves and somebody signed for it. I have emailed them several times and been totally ignored and there is no telephone number for you to contact the them, this practise amounts to theft and I have now read on various websites that they do this all the time, it's disgraceful there should be some means of getting a refund for the goods they have so blatantly not sent to me, very angry and frustrated.

Feb 03, 2015

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