Certa Pro Painters / Certa Pro in Dayton is the worst in customer service

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Certa Pro in Dayton is the worst in customer service. We called in to complain after looking at the job in the sun. We called expressing out concern of cloudy shutters, and application problems to on cedar.

The owner, Stephanie, did come out and argued with me the entire time. She informed she would have to get a third party in to look at it. First of all, it was evident there was a problem. Secondly, you should never argue with customer.

To continue, Sherwin Williams (Third Party they insisted on having) did come out looked at the problems and stated it was an application problem. The same painters came out and did redo the shutters and then came out 22 days later to roller the cedar. The job was completed in 25 minutes (another complaint). They did in a hurry and it looks that way. You can see where they stop and started with the roller. Do not recommend them due to bad customer service and not completing job according to contract and customer satisfaction.

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  • Bt
      11th of Aug, 2010

    Maybe SortaPro used subcontractors.
    Sometimes SortaPro franchisees do that to maximize profit.
    They've got some pretty hefty royalty and advertising fees that have to be paid to SortaPro, you know.
    And if they don't pay them, they just might get sued by SortaPro.

    Poor argumentative Stephanie is probably just trying to keep her head above water.
    Life can get pretty tough when you know you might not make any money, even if SortaPro corporate does.
    Or if you're afraid you might go out of business and lose $150k or more...that happens to a LOT of SortaPro franchisees, I hear.

    SortaPro recruits franchisees by advertising "You don't need any painting experience".
    There ya go.

    Subcontractors: It's like Forrest Gump said:
    It's "like a box of chocolates. You never know what you're gonna get."

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