Cebu Pacific Air / damaged charger because of wet checked-in baggage

MAnila, Philippines

Good day Sir/ Ma'am:
I would like to complain about my damaged checked-in baggage last April 16, 2017. My flight was from Kalibo, flight DG 6318 going to Manila. When we were about to get my bag from your platform, we noticed that it was so wet and when we checked our things inside, everything were wet even the chargers. We tested the chargers in front of your personnel and Naia terminal 4 employee but the iphone charger was not working anymore. We submitted a written complaint and kept on calling terminal 4 cebu pacific office, however, until now, we still dont receive action and postive feedback from cebu pacific. We hope to have immediate response from tour office so you can address our concern as soon as possible. Thank you!

Apr 27, 2017

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