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Cebu Pacific Aircancelled flight without my knowledge

I booked a flight on on April 19, 2017 mnl to zmb. Due on may25 11am
With the booking reference of [protected] with 2 passengers namely marwan ismail and nurhana jubail. With 30kgs each for baggage. This was paid april 20 at 7/11

I went online to make mine 40kg and made the transaction but wasn't able to pay within 24hr period. Then after 2 days i went to cebu pacific at alimall to make my additional baggage personally instead, and later found out that it was cancelled.. Please help. Maybe it was a system error.
This a very big inconvenience for us.
This is my contact number [protected] (Marwan)
Thank you.

Ma
May 14, 2017

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