Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Carson Pirie Scott Rowe Clayton Marcus Sofa


poorly made sofa

Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
carson pirie scott bonton stores
Lombard, Illinois
United States
They delivered my $1800 Clayton Marcus sofa one week ago and it looks like it's several years old. Poorly made with threads hanging out everywhere, piping uneven, one sofa arm is larger than the other and the cushions don't line up and 2 cushions are sewn crooked!!! The stuffing is inadequate and the corners curl and they must have known when they did it since they stuck more batting between the covers. the cushions are already compressed at different levels (my 15 year old hickory chair cushion is in better shape!) and i haven't even sat on it much - what will it look like in 6 months?

my entertainment center...has huge chunk out of one drawer, one door hinge doesn't work right.

They sent someone 3 days after delivery to 'fix' the entertainment center and he was surprised at the sofa (he thought it was several years old). he took pictures and said someone would call me about the condition of the entertainment center and the sofa.

well no one called so i called customer service (again - 3rd time in one week). well, they said everything was okay per manufacture spec (really? it's okay to have one arm bigger than the other and crooked cushions and door hinges that are coming out on new furniture?) I complained, loudly...well, the customer service rep said she will talk with management and call me back

no one has called me back

what a total ripoff! the sofa will wear out before i can pay it off and they have no interest in standing behind their products
Complaint comments Comments (0) Complaint country United States Complaint category Furniture

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Carson's / Carson Pirie Scott Logo Carson's / Carson Pirie Scott
Customer Care Service
230 Yorktown Shopping Ctr
United States - 60148
+1 630 620 XXXX
+1 630 268 XXXX
View Full Information
Contact Us

Reply to