SUBMIT A COMPLAINT / customer service

United States
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Rented a car online, but pickup and drop off time was noon ( their default time) not the time we chose. When we realized the mistake the next day, it was impossible to change. No phone # to call for customer service, they just send you emails with the "rules" stating, no changes are possible and they wont hold your reservation past 2 hours from the booking time. which means they have a right to give away our car because our arrival is in the evening. What's more, the drop off is wrong too, so late charges will also apply. You just go round and round in circles and no one cares at all. Horrible waste of time, terrible customer service. Avoid CAR RENTALS.COM, go with the big name rental companies direct. This service will have you pulling out your hair in frustration. We just want to change the time of pickup and drop off that reflects our actual times that we will arrive and depart, you might as well be asking for the moon.

Dec 15, 2015

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