Carrefour
reviews and complaints

dear dir;

on saturday 9th of september 2017 i bought my grocery including from carrefour marina mall; Abu dhabi in UAE. when i reached home and wanted to make salad; i found out that the lettuce i bought i rotten; next day i went to carrefour and made a complain about it. after few days i received a call for the vegetables and fruits section manager in carrefour marina; i explained to him and he said that he will check with his management and get back to me. since that i did not hear from him or from any one from carrefour. is this how the customer service should deal with clients complaints?
kindly find attached photos of the rotten lettuce.

regards;
Hicham Hajji

We went to Kenya Carrefour Store at 9:11am on Sept. 30, 2017 to buy some coffee and later I found I have been overcharged for over 4000 KES which is ridiculous! More details as below:
*we two bought coffee stuff at same counter
*the cashier charged the first bill for 4265KES for 8 items but haven't provided the goods list only credit receipt, *Cashier Id:6666, Cash name:16, Pos id: [protected], Receip NB: 005132
*the cashier double charged the first bill together with the second bill which is 10, 579KES for 14 more items and total 22 items, reception # [protected], [protected]:13:45

Please fix it as soon as possible.

Dear Sir,

My Nexus 5X suddenly became dead and it was under extended warranty. I submitted my device to Carrefour, Jimi Mall in Al Ain on 4th September 2017. They told me initially that I would get my device delivered back after repairing within 3 to 4 weeks. 4 weeks has already passed and I went to Carrefour Jimi Mall today and they didn't give satisfactory reply. I am frustrated due to this reluctant and unpunctual service without keeping timeline.
I am already suffering without smart phone for 4 weeks and God only know when my device will be delivered back after repairing.

I attach herewith customer repair slip and invoice with extended warranty for ready reference.

Please resolve this matter and kindly advise what exactly status of my device is, and how soon I can get the device back.

Thanks very much.

Regards
Mohamed Nurullah
[protected]

Hello,
My laptop was under extended warranty and I give (29/07/2017) it for screen repairing after on collection (22/08/2017)I realised they damage it more, I told them it's their fault but the insurance company and repairing company refused to accept that till local carrefour manager involved after they accept to repair and change a back cover, after they call me and told me it's ready and they confirm BACK COVER BEAN CHANGED. But it was a lie I had a proof they did not do that, they lie big lie and I refuse to accept that and now till now (28/09/2017) still waiting to get my laptop. I am so angry they try to cheat me, this is carrefour fault. They should deal with trusted companies. This happen to me in Carrefour Mirdiff, Dubai, UAE. Staff know my case in that branch. Please some one do something it's more than a 2 month. Now I live in UK and my laptop still In UAE.

Dear Carrefour

Please be informed that I am a regular Carrefour customer, but unfortunately I bought an Xtouch Phone from Shindaga Carrefour and this phone is heating and battery is draining within half an hour.3 times I went to after sales and not receiving an favorable response, they are sending every time phone to service centre and taking 2 weeks and still issue again.what will I do.Warranty is also expiring next month

Expecting favorable response from your side

Regards
Thanveer
[protected]

Carrefour location at Irbid, Kingdom of Jordan:

Bought 50 JD worth of meat of NZ lamb on eve on 9/21. Meat was bad & smelled awful. I washed/drained the meat to remove the stink but at no luck. Returned it on am of 9/22 & shocked by Mr. Maher Azzam unprofessional handling of my complaint. Despite concurrence by passing -by customers' that meat was 'not good' and 'won't cook it for being bad'. Mr. Azzam insisted that meat was good & got his confirmation from standing-by supervisors/employees. He stated he was even going to put it back for sale (even though it left the store) as the smell is normal & is from being in vacuum packaging (which is NOT the case) and that I should not have washed the meat. I've been consuming NZ lamb all my life in US & in Jordan & did buy frequently from Carrefour, Irbid. He did offer to refund me the price without trying to resolve my situation by offering good NZ meat or other acceptable type of meat, which forced me to go to safeway & buy the meat there. I asked for 3 JD (5 USD) for my round trip taxi fare & were told the GM, Mr. Tareq Boshedeed needs to approve. I kept waiting to speak w/GM but he did not show & I had a dinner to buy meat for & to prepare. I did ask for him to call me & GM did not. Needless to say, this is NOT the type of handling I expect when shopping at my Carrefour store. I wish to be contacted by the GM to discuss this matter further and I wish to be reimbursed for my taxi fare. I did send the same complaint to local Carrefour. Thank you. Zeyad Essa, +[protected].

Hello.

I just recently moved to Madrid in the Lavapies neighborhood. The location of the store is Ronda de Valencia, 2, 28012 Madrid

My receipt shows I paid at 19:37. I was at register 6. The cashier was a shorter, younger bald guy with black hair.

Everything was fine this visit until I went to pay for my items. The cashier was not paying attention and talking with the security guard. I used my credit card and I knew I had to sign for it. Every time I have visited there, the cashiers always have me sign it on the conveyor belt. I told the guy I would sign it over there and he put down the receipt and threw the pen down at me. I signed the receipt and then threw the pen back at the guy and told him never to throw a pen at people and that I did not appreciate what he had done. He then hopped up off the chair he was sitting on and took 1 step closer to me. I did not want to get into a fight at this store, but if he had taken any more steps closer to me, I would have hit him. Even the security guard that he was talking to told him to stop. His behavior is unacceptable! I will not be treated like this. There are plenty of other supermarkets in the Lavapies area. If I decide to shop here again, I want an apology from this cashier.

Hi I went to your shop in torremolinos it was ok. But when I went to you store in malaga near malaga football stadium I had c&a bag and they asked to looking in my bag. And then the but tap on my bag I do not think it is very good. It does not happen in any other store in malaga. I on on ho;I day from uk I am not happy at all I have spent abou 200 euros in you shop I hope you look in to it from derek charles email [protected]@icloud.com

Incident date: 16 sept. 17
order number: [protected]
scheduled delivery time of products : 14.00-16.00 local time ( abu dhabi ) time

Good afternoon !

Having completed an online order, with the order no. mentioned above, the delivery of the items was supposed to be on the 16/09/17 between 14.00-16.00 lt. Payment was made through my credit card, however the delivery was never made. At around 18.30 on Sep 16th I gave a call to the customer service call cente in UAE to resolve my issue. I was told that Carrefour was facing difficulties on the day with the deliveries and that my case would be resolved asap. If that was the case, the professional approach would have been for a carrefour representative to call and inform me about the delivery delay. Nonetheless it is understandable that sometimes unforseen circumstamces can occur, so I trusted that my stuff would be delivered by the night as I was told on the phone. The situation continued like this with undelivered items, multiple calls were made again and again to the call centre, and the issue was not resolved. The ONLY answer i was getting from the call centre staff, was that "somebody would call me back", which never occured.

Today, Sep 17th, I called the call center repeatedly, since my items are still pending on delivery without any update or notification from any carrefour staff, which is completely unprofessional for the name and image of CARREFOUR. Like yesterday, the answers from the call centre staff was the same, that i would receive a call from SOMEBODY from the appropriate department and that my situation would be resolved. Until now, the situation has not been resolved and my delivery is still pending. My patience has been running out and I feel unappreciated by carrefour staff!

I made the online order as I have a very serious reason which makes me physically unable to visit the supermarket and I am in real need for the items to be delivered to my house! I was relying and looking up to the reputation of Carrefour fort his kind of help and service but saddly I was more than greatly disappointed. It is devastating to be stuck in a house without any water and food to eat due to Carrefour's unreliability in this matter! I have been dedicated to the product that carefour has been delivering for many years and I have always considered it as my first choice amongst other similar brands, however, after this experience I am left with no choice but to explore competitor brands who are more reliable!

As a service recovery, I would only be satisfued witha full refund on my ordered items and a delivery free of charge due to the huge inconvenience considering my current circumstances, unprofessional handling of the issue by carrefour staff and my time alocation to try and figure out a solution for this isuue!

Kind Regards,

Aris Pantazis

On 13 Nov 2017 20:50 in the Carrefour Express Via Santa Caterina Da Siena, 1 H, 50123 Firenze, Italy I was charged on my credit card three times for the same bill. The cashier actually tried twice contactless and said it had not worked. The third time using a pin code she said it had worked. I supply photos of the bill and the three credit card receipts.

Hello there. On Tuesday, August 11th, I bought a Toshiba-Satellite laptop from the display section and paid 1439 tl( 350€) including the three year insurance. I was told that there was no problem when I bought it, and that only the charge cable was missing. I also paid 89 tl (21€)for a charge cable.
The next day, I went to Istanbul Technical University, Computer Center, where I work as a lecturer, to install office programs and make the laptop work. Today, on Thursday, 13.08.2017, an IT engineer called me and said, "The Laptop has a problem with its processor, that the programs can not be loaded and some keys do not work, and it is better to request a refund".
When I called CarrefourSa Nautilus, the attendant told me that they would not be able to refund or change it or repair the laptop products because the package was opened, it should be send to the Toshiba service and reported (package is already open, because it was a display product).
When we called the Toshiba service, they replied: "please send it to "Sefakoy" by cargo". (It is 44 minutes by car, one hour and 34 minutes by bus, 39 kms from my home)
When we came to Carrefoursa Nautilus with the insurance document, the lady at the complaint desk said: "We do not take back the laptop at all, you will give it to the cargo and if the service writes a report, we can do something". My questions are:
1. As someone who has been shopping a lot from Carrefour for many years, is it wrong to expect a better service?
(customer loyalty, customer satisfaction ?)
2. Why do not you inform the customers about the product failure during its sale but I am forced to take it to the other side of the city, not the Carrefoursa's?
3.Why do not you take, how busy the customers can be, into account?
4. Am I going to pay for the cargo after all?
5. I bought the laptop from you, not from Toshiba. I have your insurance. If you accept your guarantee, why do I lose time, energy and money with the service?
Regards

This to are doing sexual thinks in your company cashier cashier is srilanka
Security is a indian
In airport Carrefour branch more videos chats with your uniform I know that girl and boy plz think about you good name this type of people finished your good brand name
Personally I now the to and I have more evidence about that and I believe you guys take a good action I can't upload that things its not good soo plz take care about your brand
Thank you

I brought a samsung 55" smart curved tv from carrefour located in mall of Emirates.( Trans no-[protected]) on 10/9/17.I made a card payment and requested them for a delivery to which they promised to be delivered next day by evening 1600 hrs.
The next day i kept waiting till 16:00 hrs making various calls to their coustomer care. As i was worried. Everytime i got an answer that we will update you regarding the delivery. As i was here for vacation my entire day was wasted waiting for the delivery. After 1600 hours too various calls were made to customer care and i got the same answer. And at the last i was told that i can not get the delivery. The next day by 11:00 am i have to check out from my hotel to leave for the airport. And then i was told that by morning 10:00 my tv will be delivered. After all this do you think i can trust on them. Pathetic experience. I had to made calls from the hotel as i did not have a personal number. Mental torture i had to go thru. Would never ever reccomend anyone carrefour. Waiting for an answer and a solution to what should i do. Thank you
Vikas

Yesterday I have received my Sony Soundbar HT-RT3 (order ID [protected]), which I ordered on 2nd Sep. 2017 through webstore.

Complaint - hdmi port not working.

Details of complaint - Connection of HDMI between LED TV (LG 65UC970T) arc hdmi port and hdmi port given in subwoofer. No sound was coming even after trying all troubleshooting ways given in the sony soundbar manual.

I want to return this product back to carrefour as this is a faulty product.

Please inform me how to return this product? When some one pick from delivery point?

Jitendra Pratap Singh
Mobile no. [protected]

Carte Bancaire
A0000000031010
VISA Credit
LE 30.08.2017 A09 51 41
CARREFMARKET
DAC
77 LONGPERRIER2316829
[protected]
XXXXXXXXXXX1647
92144E8B53506415
[protected]
19870
C @
Montante Reel
39.84 EUR
Pour information:
261.33 FRF
DEBIT
TICKET TO CLIENT
A Conserver
Indications non
CONTROLEES PAR L’ETAT
TVA = 6.64 EUR (20, 00%)
QUANTITE b = 32.76L
PU =1.216 EUR/L
Product Gazole

My Visa card was charged $Aus 197.28 = 131.490EUR

Please explain to me why and charge my card the correct amount

Dear sir,
I bought a window air condition from carrefour on 26/8/2017, and deleivery & installation next day, the deleivery came next day, but the installation came the day after.. I wait more than 48 hours.
After installing I found the A/C is with out net from out side.. and no water nozel from back side. (see the picture). I am disapointed about this but this what happened. I want you to check if it's from the dealer or hour staff.

Thanks

Dear Sir/Madam,

On 19 August 2017, I bought brand new Lenovo (YOGA 720-13IKB/Lenovo) from your branch at Mall of the Emirate. The laptop was packed and I did not open it as I was in hurry and there was delay to find it at your store.

Unfortunately, I did not have chance to open the box until I arrived to London and to my surprised I found the Lenovo Active Pen was missing even though the box was there but empty.

I am sure you agree with me this is not acceptable specially with the excellent reputation you have.

I will be back to Dunai for short trip on second week and hope get the missing ben.

Attached is the invoice.

Regards,
Nabeel M. Albinhassan
PO Box 450270
Dubai, UAE
Mobile: +971 [protected]

Bought a AED 3k television 2 weeks ago and received confirmation of delivery and installation on 28 August (yesterday)
Television was delivered yesterday and delivery guys said someone from the supplier will be here at 5pm to install the television.
4 calls made to your customer service team from 4pm (to confirm the installation was indeed happening as I hadn't received a call confirming the time as was only verbally told from the delivery guys) again at 5pm, 5.30 and 6.30pm. Approx 7pm receive a call from your customer service team telling me the installation team only work until 5pm! Why didn't your team know this information? At no point yesterday would your team allow me to speak to a manager which is the poorest level of customer service as they had shown themselves to be incapable of resolving a problem which has now escalated to a complaint. All they could do is tell me how sorry they were and this is not an acceptable level of service and understand my frustrations. Having bought 3 TV's previously over the last 4 years from carrefour the TV's were delivered and installed by the same people so clearly whatever you've changed in your processes isn't working. This morning, after yet another call to your customer service team, finally they said they would get a manager to call me back. She was as incompetent as the rest of your customer service team...telling me she has spoken to the supplier and they will try to get someone out today t install the television.
You've had 2 weeks to organise delivery and installation and I'm not interested in your processes as clearly they are ineffective and certainly not customer friendly.
At a time when customer service is paramount and the great companies are customer centric focused clearly Carrefour is unable to deliver any type of service level to maintain and keep their customer service database returning to repeat spend.
Still nearly 24 hours after receipt of delivery your team cannot find a solution. I have made the customer service manager (Kiran) aware that should she not find a resolution to the installation within the next hour I want a full refund and you can collect the television. I will not be shopping any longer at Carrefour and will take to social media to make others aware of the utterly poor service received from your team. Case number 662607

Please note that Carrefour Egypt (Zayed Branch) doesn't put the updated prices on shelves, moreover they put other products' price tags on shelves (example they put Bonjourno coffee's price on the of Nestle coffee) and you realize on the cashier that you are paying much more either because the price was not updated or it was for another product.

By this way, you will loose your customers and most important your reputation. Please note that Zayed has high population and very strong competitors (Hyper One and Seuodi markets).

My name is Radwa Morsy and here is my email address [protected]@gmail.com. This incident took place on Wednesday 23 August 2017.

Date of incident: 02/08/2017
Attempted resolution date: 27/08/2017
Shelf price on store item different from receipt price
address: Boulevard Al Yarmouk, Marrakech 40000, Morocco

price appeared to be 69 dh on store shelf.
price on receipt was 149 dh.

I initially requested a full refund (since the box was never open). This was denied.

I then asked for a refund on the price difference. I attempted to explain that there was a what appeared to be a price mismatch on the store shelf (I led a member of the staff to the exact location of the store item) A refund on the price difference was denied as well.

Communication was a problem since I neither spoke arabic nor french. The store staff attempted to explain why they couldn't issue a refund, but I could not understand what they were saying.

The pricing on the store shelf should reflect an accurate price and be misleading.

Enclosed please find a photo of the item on the shelf l(with price) as well as a copy of my receipt showing what i paid.