Carrefour Egypt / late delivery
please be informed that i bought a cooker on the 1st of August and the delivery maximum due date was on the 9th of August, receipt number is 9201701, the cooker was not received up to date, i contacted carrefour call center which was 16061 and i submitted complaint on the 9th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-[protected], 02-[protected], 02-[protected], 02-[protected] and 02-[protected] all those numbers was not answering.
So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country, beside, I took so many actions with Carrefour Qatar & their services were extra-ordinary so there is a great problem with Egypt branch!!
So please seeking your quick action to save the image and the good service all over the world except Egypt.
My Name is: Dr. Ahmed Nour El-Din
Mobile number: 002-[protected] E-mail adress: dr.ahmed.[protected]@gmail.com
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