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Carmax / They're a joke

1 United States Review updated:
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Carmax is not all it's cracked up to be. I barely escaped being ripped off by them, as I returned a car I bought but hardly even got to drive.

My salesman was genuinely nice at first, helping me with the transfer of a car from another state. The car had been a rental, so I was a little sceptic, but they assured me the car was in great condition accept for a dent in the door and tear in the seat, which would be fixed at their cars go through a "125 point inspection".

Well, they didn't fix it. I went to see the car and there was so much *** wrong with it, but they assured me it could all be fixed. It was only physical flaws and it was used, so I told myself to get over it and decided to go ahead and buy the car. As soon as I left the lot, the brake light went out. The CD player stopped working 2 days later, and I took the car back to have everything fixed.

What was supposed to be a two-days-tops repair, turned in to over 7? They continuously lied to me about doing the repairs, and kept changing what they were actually working on and when it would be done. No one could give me a straight answer on the day it would be finished.

The day I finally was able to pick the car up, they got finished right at closing. They pulled it out into the service bay with overspray over the entire car, having just painted over the fender where they had fixed the dent. I then proceeded to tell them off, screaming why the [censored] hadn't been finished before then, and what the *** it took so long to do if they just finished with it that day.

I did get my transfer fee back, the only good thing that came out of it. And the fact that I found the same exact car for about $5, 000 less than theirs through a private party. Plus, the private party knew someone who bought a car through Carmax and was ripped off too!!!

I forgot to mention that they also ran my transfer fee through my bank account 3 times!!! They blamed this on a computer crash, but I should have known then to take my business elsewhere.

Carmax is a joke. They have a bunch of [censored] salesmen, with idiotic managers, and a worthless service department who don't know *** about cars. There was no way I wanted that car bad enough to go through with the sale after being treated the way I was, no one even saying they were sorry.

And to top it all off, the [censored]s don't even know I still am in their rental car they gave me while they were working on mine!!!

What a bunch of idiots. And the store I'm referring to is the one in Indianapolis, Indiana, but the store that originally had the car was in Fayetteville, North Carolina. They're all a bunch of [censored]es to me, either way.

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  • Jo
      18th of Nov, 2008
    0 Votes

    You sound like a wonderful person. Please come to my dealership.

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