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Careem Networks / captain complain

Lahore, PK
Contact information:

Sir I traveled a few days ago by using your service.I was using careem first time and I had no idea about how to use and about its rules..I try to hire a captain and call him tell my exact location but he said I'm far away from you so cancel your ride as I said I don't know about the rules(fine) so I cancel the ride and try to hire another one and I called him he said I got stuck in traffic so I can't pick you it will take an hour or more so cancel your ride so as he said I cancelled my ride and try to hire another one captain he picked me and dropped me. the charges were 300 and he charged 660 due to fine I was not aware from the rules so he said please pay the whole amount and complain the company about this.So I'm doing the same...My experience with your services was not good.I only want that kindly refund that fine which was charged by me
The details of both captains who said me to cancel the ride are below
Captain 1:- Kashif Ali
Vehicle No : LED-2391

Captain 2:- Amjad Hussain
Vehicle No : LE-6879

Careem Networks
Careem Networks

Ze
Nov 29, 2017

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