Carbonite / Refuse to refund
I purchased CARBONITE on line back up service for $99.00. After numerous hours on line with their tech rep and numerous e-mails the product will still not work properly.
When I asked for a refund I got a long e-mail advising me to read their refund policy and asking for access to my computer in an attempt to solve the problem. Their product is not worth the effort STAY AWAY FROM IT.