Capital One Financial / credit cards

US Review updated:

Capital One used to be very nice to deal with. Short wait times, helpful agents and a willingness to waive membership fees. For the past year they are just plain mean. The wait times for customer service are at least a half an hour and once you get a hold of someone they act like you are some kind of misguided beggar asking for a handout.

Yesterday one of my cards was declined which caused me a great deal of embarrassment and stress. When I finally got to an agent he told me it never happened.

Nov 15, 2017
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  • Bu
      Nov 15, 2017

    Same thing happened to me yesterday. When I called, I waited for 30 minutes to speak with an agent; was told they were having an issue but would have it solved within 3-4 hours. Fast forward to today (some 14-16 hours later) and their website is down.

    I asked if they had been hacked or compromised, and was assured that was not the case - ALTHOUGH I am beginning to think that may likely be the case.

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